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Luxurious Spa and Recreation
Indulge in massages at the full-service spa or enjoy the 3 outdoor swimming pools, fitness center, and outdoor tennis court.
Dining and Entertainment
Treat yourself to delicious meals at The Teratai Restaurant or grab a drink at one of the poolside bar or lounges. Don't miss the complimentary buffet breakfast each morning.
Convenient Amenities and Location
Benefit from complimentary Wi-Fi, concierge services, and a free area shuttle. The hotel also offers a business center, 9 meeting rooms, and a 24-hour front desk. Located near popular beaches and shopping centers, with a complimentary airport shuttle for your convenience.
Pets not allowed
Property confirms they are implementing guest safety measures
Service animals not allowed
Guests are provided with free hand sanitizer
Staff temperature checks are conducted regularly
Pets not allowed
Property confirms they are implementing guest safety measures
Service animals not allowed
Guests are provided with free hand sanitizer
Staff temperature checks are conducted regularly
Masks are available to guests
No elevators
Individually-wrapped food options are available
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Staff wears personal protective equipment
Temperature checks are available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Property is cleaned with disinfectant
Individually-wrapped food options are available through room service
Social distancing measures are in place
Professional property host/manager
Protective clothing is available to guests
Property confirms they are implementing enhanced cleaning measures
Commonly-touched surfaces are cleaned with disinfectant
Venue great
Prices for drinks too expensive
All good
Food was very good, got an upgraded room I believe, very nice staff. Off-season and almost empty, was able to just walk from airport and back to airport as I was just using as a transfer stop spent 2 nights at hotel
They are doing some major renovations right now, outlets and such are clearly a bit outdated so I think their just updated restaurants grounds rooms during offseason. So no real complaints just doing the updates during my stay so some things were closed
Near the airport after long flight for 1 night stay
Breakfast was good
The room is old fashion
Small
Elecrtic adaptor old ( two way instead of 3 ways) not able to charge our phones
Large
Far, insect come in the room.
Très bon emplacement par rapport à l aéroport
La plage est très sale. Évidemment elle ne fait pas partie de l hôtel mais je précise pour qu iln y ait pas de surprise pour les sejours futurs des autres membres Booking
Fina rum, välstädat, trevlig personal, bra frukost, najs poolbar
Boendet hade inga fel, men tråkigt hur förstörd stranden var efter stormen
1 king 2 single room.
The facilities from the lobby to the beach, food, pools etc are OK, staff are helpful.
Breakfast was a buffet, IMO it was OK but not great.
We stayed here because it was close to the airport and we had been burnt before by staying at Kuta in the last days and taking a long time to get to the airport.
Even though the staff did take this issue seriously and addressed it by moving us to a new (better) room I need to give a low score to emphasis that it should never have happened.
Our villa has a master room and then two single beds in the lounge.
The room did smell when we returned home later in the evening but we just put it down to no air con while we were out.
The kids woke up about mid-night saying the bed stank and they could not sleep.
I have a look and the smell from the portable beds they had provided us was foul. It was and animal / animal urine smell. Very foul
We put the bed bases outside straight away and the kids slept on the matresses on the floor. The smell went away as soon as the bed bases were outside. My guess is someone grabbed two portable beds from a storage room (that obviously was not clean) and put them in our room. In the light the next morning you could clearly see big stains on each bed,
As I said, the hotel did address the issue the next morning but for the hygiene of the guests this should never have happened.
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