Jumeirah Capri Palace

Hotels
Jumeirah
9.2 (248 reviews)
Via Capodimonte,14 , Anacapri , it

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and welcoming atmosphere
Great restaurant options
Exceptional location
Cons:
Noisy rooms
Inconsistent service quality

Categories

Cleanliness
9.53
Service and cleanliness were consistently praised across multiple reviews, reflecting high standards.
Service
9
The service was complimented for being sweet and trying its best, but indicated a need for improvement.
Location
10
The hotel's location received multiple positive mentions as incredible and welcoming.
Room Quality
8.04
Some reviews indicated noisy rooms, which detracted from the overall experience.
Amenities
9.49
Amenities were largely referred to as wonderful, especially the restaurants.
Value for Money
8.52
There are mentions of high prices, affecting perceived value.
Food and Beverage
9.48
Food quality received positive feedback with excellent restaurants being highlighted.
Overall Experience
9.53
The overall consensus is positive, with some issues noted but a strong overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-28 14:38

Property Description

Luxurious Accommodations
Experience elegance and modernity in our air-conditioned rooms with stunning views of either the hills or the sea. Enjoy the comfort of soft bathrobes, slippers, and top-notch amenities for a relaxing stay.

Culinary Delights
Indulge in a gastronomic journey at our various restaurants, including the Michelin-starred L'Olivo serving Mediterranean cuisine. Savor seafood delicacies at the exclusive beach club Il Riccio, offering a unique dining experience near the Blue Grotto.

Wellness and Relaxation
Unwind at our award-winning Capri Medical Spa, offering a range of treatments from fitness sessions to beauty treatments. Take advantage of the wellness centre, sauna, and Turkish bath for a rejuvenating retreat.

Experience the epitome of luxury at Capri Palace Jumeirah. Book now for an unforgettable stay!

Important information:

Please note that the shuttle service is subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Spa/wellness center is closed from 2026-04-17 until 2025-10-13
Fitness center is closed from 2026-04-17 until 2025-10-13
Swimming pool: Closed from Mon, Oct 13, 2025 until Fri, Apr 17, 2026
Swimming pool: Closed from Wed, Dec 10, 2025 until Thu, Dec 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NAP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 248 reviews
Cleanliness: 9.53
Service: 9
Location: 10
Room Quality: 8.04
Amenities: 9.49
Value for Money: 8.52
Food and Beverage: 9.48
Overall Experience: 9.53
J
June family_with_children us
10
2026-01-19 via Nuitee
V
Valentina couple ua
8
2025-11-03 via Nuitee
F
francesca family_with_children it
10
2025-10-11 via Nuitee
J
Jill
8
Pros:

Breakfast was very good. Room was spacious and bed and linens were nice. The lounge was very bougie.

2025-10-06 via Nuitee
R
Raphael extended_group pt
10
2025-10-04 via Nuitee
E
E5213ANjasont Couples
8
Phenomenal Service, uncertain food quality
Pros:

The location is ideally located in the central portion of Anacapri. My wife and I went for our anniversary and were upgraded to a Jr. Suite at check in (possibly thanks to our booking with a specific credit card). I cannot emphasize enough how good the SERVICE is at this hotel. Every staff member is courteous and extremely attentive from the moment they pick you up at the ferry to the moment you are dropped off. I could go on and on but one of the stand out experiences is when you requested a taxi, a staff member leaves the desk to escort you to the main square secure a taxi. Regretfully, the biggest disappointment was the food. We had a dinner upon arrival on the terrace, which the concierge is also prepares by the two Michelin star kitchen and the price would support it. The food was disappointing to poor. The server was clearly understaffed but again the service was still impecable. She overheard that we were very hungry and arranged an amouse bouche that was the high point of the meal. My wife had the ravioli and I had the seared tuna burger and caprese salad. The ravioli was flavorless, the pieces of tuna were pathetic and well done and the mozzarella cheese was rubbery similar to grocery store cheese and not the fresh mozzarella that one would expect for a 30 euro appetizer. We had planned on eating one night at L’Olivo but elected to not eat there given the lack of recent reviews and the poor quality of food on the terrace. We did have breakfast at L’Olivo as that is where it is served and the breakfast was good. Above average for an included breakfast. The view is great and the service was again excellent. There are plenty of restaurants in walking distance of the hotel. Overall, most of the restaurants are expensive but it is important to remember that most establishments close for about 5-6 months so if you think about that most things are double “what they should cost” it is more reasonable.

2025-09-27 via Tripadvisor
3
36kamila_ NONE Bratislava, Bratislava Region
10
anniversary celebration for us
Pros:

Perfect hotel and beautiful place with great and excellent service in every area, everyone was helpful from the reception to breakfast and cleaning, a truly exceptional place for stay.

2025-09-21 via Tripadvisor
A
andybT9650YL NONE
10
Luxury in Capri
Pros:

A hotel that brings luxury to life in Capri.
If you are familiar with the Jumeirah brand then this review writes itself in terms of saying it delivers on the quality you expect. We did have a room issue due to noise coming from the rooftop bar, but our complaint was dealt with efficiently and quickly which for us underlined our importance as a paying customer. If you are looking to make your stay on Capri special then this is the hotel which can deliver on expectation.

2025-09-18 via Tripadvisor
H
Holly solo_traveller us
10
2025-09-15 via Nuitee
F
Filomena family_with_children it
10
2025-09-15 via Nuitee
W
Waseem couple sa
10
faboulous
Pros:

everythings

Cons:

nothing

2025-09-08 via Nuitee
D
Danipachecorosa NONE Sao Paulo, State of Sao Paulo
10
Unforgettable!
Pros:

Amazing experience!
The service is impecable! The food and the apresentation are impeccable!
Very well located, with 3 restaurants that provide you with various experiences in one place!

2025-09-05 via Tripadvisor
A
Amal family_with_children sa
10
Thank you alot for everything's ❤️❤️❤️❤️
Pros:

اعلى مستوى خدمة ونظافة وتعامل واستقبال .. سكنت باوتيلات كثير في حياتي ماشفت حفاوة الاستقبال والتعامل واللطف مثل هذا التعامل .. فوق المستوى فعلاً ❤️❤️❤️🙂‍↔️✨👍🏼 ( تعاملهم حتى بالخروج افضل من التشيك اوت ) رفعوا معاييري

Cons:

لا يوجد

2025-09-03 via Nuitee
N
nehir couple tr
10
2025-09-02 via Nuitee
A
Antonio couple it
10
Tutto magnifico!
Pros:

Ogni minimo particolare

2025-08-31 via Nuitee
M
milica couple rs
8
2025-08-27 via Nuitee
R
Rachael couple gb
7
2025-08-27 via Nuitee
S
sarvenaz
10
Pros:

Heaven&amazkng staff

2025-08-27 via Nuitee
F
Fernando couple br
10
2025-08-25 via Nuitee
D
David couple fr
10
Pros:

Merci infiniment à toute l’équipe du Jumeirah Capri Palace pour ce séjour absolument magnifique.
L’emplacement est tout simplement extraordinaire et le service, d’une qualité irréprochable, dépasse tout ce que j’ai pu voir ailleurs. Cet hôtel est sans aucun doute l’un des plus grands palaces du monde.
Un immense merci également à Vincenzo, qui nous a surclassés avec une gentillesse et une attention remarquables.

Cons:

Rien.
Tout était parfait

2025-08-17 via Nuitee