Hotel Metropolitan Tokyo Ikebukuro

Hotels
•
JR-EAST HOTELS
8.8 (3978 reviews)
Toshima-ku, Nishi-Ikebukuro 1-6-1 , Tokyo , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Professional services
Outstanding breakfast
Cons:
Small rooms
Carpet cleanliness issues

Categories

Cleanliness
7.94
Carpet is not clean as mentioned in some reviews.
Service
9.41
Excellent and professional services by the staff, as highlighted in several reviews.
Location
9.45
Very good location, close to transport and attractions.
Room Quality
7.9
Rooms are often described as small with some concerns about space.
Amenities
8.93
Amenities like daily cleaning and shower pressure were mentioned positively.
Value for Money
8.39
Generally good value for money, although some noted the price was high.
Food and Beverage
8.94
Breakfast was frequently described as outstanding and complete.
Overall Experience
9.41
Overall positive stays with many reviewers expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:26

Property Description

Panoramic City Views
Enjoy stunning city views from the air-conditioned rooms at Hotel Metropolitan Ikebukuro, providing a picturesque backdrop to your stay.

Diverse Dining Options
Indulge in a culinary journey with 6 restaurants offering Japanese, Chinese, and European cuisines. The Est Italian Restaurant and Ovest Bar on the 25th floor provide not only delicious meals but also breathtaking city vistas.

Relaxation and Wellness
Unwind in the spa bath, take a dip in the 2-lane indoor pool, or stay active at the fitness centre. Complete your relaxation with a visit to the aesthetic salon for a pampering session.

Book your stay at Hotel Metropolitan Tokyo Ikebukuro now to experience luxury, comfort, and convenience in the heart of Tokyo.

Important information:

- Guests booking on behalf of a group are kindly requested to provide the full name of each guest staying in the room. Please use the special request box when booking.

- The property offers early check-in before 15:00 at a fee depending on availability. If you wish to check in before 15:00, please indicate your request at time of booking.

- Guests can request a smoking room, using the special requests box at time of booking. However, it is subject to availability and cannot be guaranteed.


Please note that children under 16 years old, guests with a tattoo and pregnant woman are not permitted to use the fitness room and swimming pool. Both facilities are available at an extra fee, and closed every Tuesday. Opening hours of the facilities are as follows:
Weekdays: 06:00-23:00
Saturdays: 08:00- 22:00
Sundays and holidays: 08:00-20:00
*The fitness room is closed from 30/12 to 03/01 every year.


Narita Airport is located 37 mi from central Tokyo, and there are 4 main transport options into the city.
1) The JR Narita Express Train goes to major stations including Tokyo, Shinagawa, Shibuya, and Shinjuku. Travel time is approximately 1 hour. It is available every 30 minutes until approximately 21:30.

2) The Keisei Skyliner Train offers nonstop service to Nippori and Ueno Train Stations in about 40 minutes.

3) The Airport Limousine Bus offers transport to a variety of major hotels and train stations throughout Tokyo, most of which are within a 2-hour bus ride away. Tokyo City Air Terminal (next to Suitengu Subway Station) is about a 1-hour ride and Tokyo Station is a 75-minute ride away. Please ask the desk staff if the Limousine Bus stops at your hotel or a hotel nearby.

4) The Keisei Access Express Train offers access to all stops on the Asakusa Subway Line, as well as Shinbashi and Shinagawa Stations, with a final stop at Haneda Airport.

Children aged 1–5 years can stay free of charge when using existing bedding.

Breakfast is free of charge for children aged 1–3 years.

Children aged 4–5 years can stay free of charge but incur a breakfast charge when breakfast is included in the rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Fitness center is closed from 2027-01-03 until 2026-12-30
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NRT

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 2500 per day.

Location

Guest Reviews

8.8
Based on 3978 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 9.41
Z
Zsolt • solo_traveller • us
10
Excellent choice, will happily return
Pros:

Great on site facilities and good restaurants and bars. Nice clean rooms, good value.

2026-06-27 • via Nuitee
M
Mary • solo_traveller • au
9
2026-06-25 • via Nuitee
S
satomi • solo_traveller • jp
8
2026-06-24 • via Nuitee
K
Kevin • solo_traveller • be
9
Excellent !
Pros:

L'emplacement et le confort : Très bel hôtel et bien situé par rapport à la gare, très propre avec des accommodations pratiques à l'intérieur.

L'honnêteté et le professionnalisme : Le personnel était très sympathique et serviable. Mention spéciale à la dame qui m'a bien aidé pour l'envoi de mes bagages : elle m'a recontacté très rapidement après avoir constaté une erreur de leur côté sur le coût de l'envoi et m'a remboursé le trop-plein immédiatement. Je n'avais rien remarqué car le prix payé me semblait standard. Je salue bien fort son honnêteté et son professionnalisme !

L'accueil en français : Mention également au monsieur à la réception qui m'a bien aidé dans mes démarches en me parlant en français, ce qui est rare et très appréciable au Japon !

Cons:

Pas de point négatif majeur à soulever, globalement très bien !

2026-06-23 • via Nuitee
A
Alyanna • couple • ca
10
Would recommend!
Pros:

Stayed in for 7 nights. Room is spacious enough to open two large check in suit cases. They have a laundry room in the building which we utilized. Pajamas were provided every day. It is located right next to the train station which made it super convenient. We added the breakfast and they had decent options. I never missed a day without the miso soup(so good!) it was worth it. Saves us time in the morning and not needed to worry about what and where to get breakast . Their in house bakery was a plus as well, great desert and pastry selection.

2026-06-23 • via Nuitee
C
Carlos • solo_traveller • fr
8
Cons:

L'hôtel refuse de délivrer une facture te nous renvoi vers Booking pour l'obtenir ce que vous ne faites pas. Je ne réserverai plus sur Booking pour cette hôtel

2026-06-22 • via Nuitee
M
Mary • extended_group • gr
10
Pros:

Amazing location! Extremely helpful people!

Cons:

Everything was spot on

2026-06-22 • via Nuitee
S
Stephane • solo_traveller • ch
9
Pros:

Emplacement exceptionnel

Cons:

Chambre un peu petite, mais cest normal au japon !

2026-06-21 • via Nuitee
D
David • solo_traveller • au
9
2026-06-21 • via Nuitee
Y
yihsiu • solo_traveller • tw
10
2026-06-20 • via Nuitee
姿穎 • family_with_children • tw
8
2026-06-20 • via Nuitee
H
Haydn • solo_traveller • au
9
2026-06-20 • via Nuitee
S
Sze Ern Fiona • family_with_children • th
10
2026-06-19 • via Nuitee
Y
YUI KA • solo_traveller • hk
10
Pros:

非常喜歡，要求安排有富士山景的房間，真的有安排。

Cons:

唯獨是枕頭不舒服。

2026-06-18 • via Nuitee
E
Ezequiel • couple • ar
9
Excelente hotel con la mejor ubicación
Pros:

El personal es fantástico, me ayudaron cuándo fué necesario de manera eficiente y rápida. Lo mejor del hotel!

Cons:

La limpieza era muy buena pero hubo detalles muy pequeños que se pueden mejorar. NADA GRAVE

2026-06-18 • via Nuitee
M
Miu Chi Margaret • extended_group • hk
9
Pros:

交通超級方便

2026-06-18 • via Nuitee
T
Tyson • family_with_children • us
9
2026-06-17 • via Nuitee
S
Scott • couple • gb
10
2026-06-17 • via Nuitee
謙瀠 • couple • tw
7
除了部分櫃檯人員態度不佳，其他服務人員態度都非常好，主要是離池袋站近，且飯店門口有巴士站點可以前往機場或御殿場，整體而言是交通很便利的住宿地點～
Pros:

離池袋站很近，附近有7-11和Lawson ，重點是飯店門口是機場巴士停靠點，省去拖行李找交通去機場的時間。

Cons:

飯店大部分的員工都非常親切友善，且不論是剛踏進飯店或是拖行李從電梯來，他們都會很積極詢問是否要提供服務、態度也非常好。

除了我們6/16當日大約晚間8點入住時，由面對櫃檯最右邊、頭髮微凸的男士（如照片圈起處）辦理相關手續，全程不苟言笑，甚至臉非常臭，好像旅客得罪他ㄧ樣，讓拖著疲憊身軀等待的我們感受非常差，但飯店住宿費用並非ㄧ般價格，應該讓旅客有更好的體驗。

希望貴飯店可以認真確認員工的工作量或身心狀況是否超負荷，或是不適合服務性質的工作，以避免讓旅客打壞了旅遊的好心情。

但我必須再次強調，除了辦理入住的那位男士以外，其他工作人員的態度都非常好，無可挑剔，讓人有很好的感受。

2026-06-17 • via Nuitee
W
Winnie • couple • hk
9
Pros:

Clean and cozy, very cont

Cons:

NIL

2026-06-16 • via Nuitee