Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Exceptional service
Excellent cleanliness
Amazing breakfast
Cons:
Room quality may vary
Limited parking lobby

Categories

Cleanliness
9.08
Housekeeping was excellent, maintaining cleanliness and being considerate of guests' schedules.
Service
9.05
Outstanding service highlighted by multiple reviewers, particularly noting the staff's attentiveness and friendly approach.
Location
9.59
Superbly located in the heart of Orchard Road, convenient for shopping and dining.
Room Quality
8.54
Rooms are modern and well-maintained, although some guests found previous rooms better.
Amenities
8.57
Amenities are satisfactory, though some aspects like the pool may not stand out compared to other hotels.
Value for Money
9.03
Moderately priced with great value for the quality of service and amenities provided.
Food and Beverage
9.08
Breakfast options received high praise; diverse selection that caters to various tastes.
Overall Experience
9.05
General consensus of guests is highly positive, making it a highly recommended stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 18:28

Property Description

Luxurious Accommodations
Experience the epitome of comfort and style in our 1,080-room hotel featuring botanical-inspired design and modern amenities for a sustainable stay.

Culinary Excellence
Indulge in a gastronomic journey at our curated culinary concepts including an all-day dining restaurant, artisanal lounge and bar, and internationally acclaimed dining options like Shisen Hanten and Osteria Mozza.

Grand Events and Meetings
Host your special occasions or business conferences in style with over 26,000 square feet of versatile event space, two pillarless ballrooms, and state-of-the-art audio-visual capabilities.

Book now to elevate your stay at Hilton Singapore Orchard, where luxury meets convenience in the heart of Singapore's vibrant shopping and dining district.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 143.88 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs SGD 3.80 per hour.

Location

Guest Reviews

9
Based on 2643 reviews
Cleanliness: 9.08
Service: 9.05
Location: 9.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 9.03
Food and Beverage: 9.08
Overall Experience: 9.05
M
Meilia • couple • id
9
2026-04-25 • via Nuitee
F
Fatima • couple • ae
10
2026-04-25 • via Nuitee
W
WEI HO • couple • my
8
2026-04-25 • via Nuitee
L
Leigh • couple • au
10
An exceptional experience
Pros:

Everything!

Cons:

NA

2026-04-23 • via Nuitee
J
JohnG8863 • Family • Taipei
10
Great hotel and location in Singapore
Pros:

Another great experience at this hotel. Thank you to Brandon at the front desk for the great check in experience and to all the staff in the executive lounge, especially Donovan.

2026-04-21 • via Tripadvisor
S
shafayetul Islam • extended_group • bd
6
Other than pillows for which I was unable sleep comfortably.
Cons:

Pillows and bed needs improvement. Pillows are very soft and low. Three pillows can be provided per person. Six pillows for a double bed.

2026-04-21 • via Nuitee
A
Agnes • solo_traveller • ae
10
2026-04-20 • via Nuitee
S
Sonali • solo_traveller • bd
8
2026-04-20 • via Nuitee
A
Azlan Nithiabalan • solo_traveller • my
8
2026-04-18 • via Nuitee
I
irene cara • solo_traveller • ph
10
my stay is very comfortable
Pros:

EVERYTHING

Cons:

MOSTLY ROOMS

2026-04-17 • via Nuitee
L
Lam Ting • solo_traveller • mu
10
2026-04-17 • via Nuitee
5
538wyatta • Business
10
Excellent service
Pros:

Wendy and Jean did a great job cleaning my room. They were on time, friendly, and very thorough. Everything looked clean and fresh when they finished. I’m very happy with their service and would recommend them to others.

2026-04-15 • via Tripadvisor
K
Kiều Oanh • solo_traveller • vn
10
2026-04-15 • via Nuitee
C
Chkwg • extended_group • th
10
2026-04-15 • via Nuitee
A
Ai Li • solo_traveller • gb
7
Slightly disappointed
Pros:

The location was excellent of course and the beds were comfortable, room was clean, bathroom was really nice with great lighting. There was also a big selection of food at breakfast.

Cons:

I have never had to queue for breakfast at any 5 nor even 4 star hotels before in my life - perhaps you need a bigger space for breakfast or limit the dining time for people because it seems very large families are going there and staying for hours leaving very little tables available so queues are consistently long regardless of dining time. Eventually I just gave up on the breakfast so I am certainly booking without breakfast included next time if I go.

The pool is located in such a strange location of the hotel that you'd have to walk through the main lobby and by the bars and restaurants...

My biggest issues of all... I am travelling from the UK so have to deal with jetlag as with most other long haul travellers. Many other hotels are smart enough to place single travellers on the same floor and keep large families and children on other floors concentrated - not here apparently.

My first few nights were ok and the remainder of my stay was a nightmare with different children running up and down corridor early in the morning and even late at night. A very large family (not even with children as they were teens) also moved in and spread across different rooms surrounding me, and they refused to shut their room doors properly so kept the latch on and walked in and out different rooms slamming the doors all day and night it was unbearable. The staff essentially could not do anything and didn't seem like they even verbally warned those guys, only offered to moved me for a night to a different room which was crazy, why should it be me to move here and there running around to avoid people who are delinquents and not following hotel policy? I am sure keeping those doors on latch and slamming non stop all day was a fire safety issue too.

2026-04-15 • via Nuitee
P
Praphon • couple • th
8
2026-04-14 • via Nuitee
A
allisonkN8174XV • Business
10
Very happy!
Pros:

Wonderful staff and service at this centrally located hotel. Excellent rooms. Club liunge and offerings were generous. Amazingly warm concierge helping guide my day.

2026-04-13 • via Tripadvisor
L
Loren • solo_traveller • au
8
Great location, expensive but that’s the area, super clean
Pros:

Great location. Very clean rooms, plenty of restaurant options if you do not have any dietary restrictions. Lots of shopping nearby!

Cons:

As someone gluten free I did think the selection provided at breakfast was a bit lack luster compared to other hotels. Would rate it a 3/5

2026-04-13 • via Nuitee
M
Marta • family_with_children • be
9
Pros:

The staff was extremely friendly and helpful, rich breakfast, breathtaking view

Cons:

We expected the swimming pool to be a bit bigger

2026-04-10 • via Nuitee
F
Frank • solo_traveller • de
10
2026-04-08 • via Nuitee