Atour Hotel Harbin Songbei Ice and Snow World

Hotels
9.7 (16 reviews)
No. 87, Songbei Avenue , Harbin , cn

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Facilities

Air conditioning
Family rooms
Luggage storage
Safety deposit box
Facilities for disabled guests
Wheelchair accessible
Emergency cord in bathroom
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cold room conditions
Elevator issues

Categories

Cleanliness
8.95
Room had issues with bed making and accommodating cold conditions.
Service
10
Funcionários extremamente simpáticos, atenciosos e prestáveis.
Location
9.92
Standard quality for this hotel tier.
Room Quality
8.96
Quartos relativamente espaçosos e confortáveis.
Amenities
9.91
Quartos bem equipados e simpático lobby com livros e café.
Value for Money
9.94
Standard quality for this hotel tier.
Food and Beverage
10
Bom pequeno-almoço e simpática ceia oferecida diariamente.
Overall Experience
9.9
Decent experience, affected by room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:40

Property Description

Prime Location and Stunning City Views
Nestled in Harbin with breathtaking views, Atour Hotel Harbin Songbei Ice and Snow World offers free WiFi and convenient access to top attractions like Saint Sophia Cathedral and Harbin Grand Theatre.

Modern Amenities for Comfort
Experience comfort in every corner with air-conditioned rooms, flat-screen TVs, and complimentary toiletries, promising a relaxing stay for guests.

Multilingual Assistance and 24-Hour Service
With a 24-hour front desk fluent in English and Chinese, guests can enjoy seamless communication and assistance throughout their stay.

To book your stay at Atour Hotel Harbin Songbei Ice and Snow World, contact us and secure your room today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.7
Based on 16 reviews
Cleanliness: 8.95
Service: 10
Location: 9.92
Room Quality: 8.96
Amenities: 9.91
Value for Money: 9.94
Food and Beverage: 10
Overall Experience: 9.9
A
Arthur • couple • us
10
2026-01-28 • via Nuitee
M
Mike • couple • au
10
This hotel is fabulous and I definitely recommend staying here
Pros:

This was such a great place to stay during the ice and snow festival!!
Only a short work to the metro and either 2 or 3 stops to the main attractions
The room was large and provided everything we needed to make our stay a very comfortable one indeed!
The staff went out of their way to assist us.
I have no hesitation in recommending this hotel.

2026-01-24 • via Nuitee
K
kong • couple • my
10
2026-01-24 • via Nuitee
M
Mike • couple • au
10
Would definitely stay here again!
Pros:

Great location
Very comfortable beds and pillows
Fabulous breakfast
Staff very friendly

Cons:

N/A

2026-01-24 • via Nuitee
T
Tryphina • solo_traveller • us
8
Great Room in a Cool Destination
Pros:

The staff was friendly, the room was spacious, and the hotel was located very near a metro station, making it very easy to get to some of the main attractions of Harbin.

2026-01-13 • via Nuitee
S
Simone • couple • za
1
Will not recommend this property at all.
Cons:

We have booked two rooms and the one room were freezing cold. No one could sleep in the room. We had to move the mattress to the other room. They haven't made the beds since we have moved the mattress.

2025-12-29 • via Nuitee
C
Carlos • family_with_children • pt
9
Pros:

Funcionários extremamente simpáticos, atenciosos e prestáveis. Quartos relativamente espaçosos e confortáveis. Bom pequeno-almoço. Simpática ceia oferecida diariamente. Quartos bem equipados. Simpático lobby com livros e café.

Cons:

Os elevadores têm tendência para avariar frequentemente. No quarto em que ficámos (um quarto familiar), um dos aparelhos de ar condicionado era pouco eficaz.

2025-08-04 • via Nuitee
C
Cody • young couple • jp
10
Perfect located hotel for my trip to visit the snow and ice world
Pros:

Perfect location for people traveling to the snow and ice world event. It’s a short straight walk from the station to the hotel. The room is big and there are a lot of local restaurants next to the hotel.

2025-04-01 • via Nuitee
R
Rachel • family with young children • sg
10
Exceptional
2025-01-15 • via Nuitee
D
Damien • young couple • fr
10
Great stay
Pros:

Great hotel with everything needed (including laundry, gym), comfortable and clean rooms, helpful staff and amazing breakfast! I did not know the Atour brand before but I booked other Atour hotels after this very positive experience, they never disappoint.

Cons:

The only minus is the location which means ordering a taxi or car each time to visit Harbin's landmarks.

2025-01-08 • via Nuitee
D
Devone • family with young children • mo
9
Superb
2025-01-03 • via Nuitee
Тамара • family with young children • ru
8
Very good
2024-04-05 • via Nuitee
K
Kassandra • review category business travellers • sg
10
I will book the same hotel if I were to go Harbin again.
Pros:

Breakfast was good. The staff were extremely helpful. They really went the extra mile to help us with our needs. We had the big family room and the price was very good.

Cons:

The stay was good. No complaints. 😊

2024-03-03 • via Nuitee
L
Lilia • group • ph
9
Enjoyed our stay a lot.
Pros:

The staff are very kind and accommodating. The family suite room is big, the beddings are soft, the breakfast is good, and the location is very accessible, neat the metro Line 2

Cons:

None

2024-02-28 • via Nuitee
Y
Yi • family with young children • au
10
We love this place, highly recommended
Pros:

Very good and friendly service team, especially the lady (sorry I dint get her name) who helps us with the check in, she is very professional and smart and warm, makes us feeling like staying at our hometown, thank you Atour!

Cons:

Nothing

2024-02-15 • via Nuitee
M
Michael
8
Hotel in guter Lage
Pros:

Das Hotel liegt außerhalb der Stadt aber in der Nähe des Ice Festivals und Sun Island. Zum sibirischen Tiger Park und zum Opernhaus sind es nur jeweils 4 km. Wir sind das locker zu Fuß gelaufen vom Hotel aus.

Taxis werden sehr schnell im Hotel bestellt. Eine Fahrt in die Stadt kostet keine 7 €! Zum Ice Festival sogar nur 3-4 €!

Das Hotel macht einen sehr guten Eindruck. Wir waren anfangs etwas skeptisch ob der günstigen Zimmer. Es hat aber auf jeden Fall westlichen Touch und ist sehr zu empfehlen. Unser Zimmer hatte Fußbodenheizung, ein vom Bad getrennten Waschtisch und einen Sofabereich mit Schreibtisch. Alles top!

Das Frühstück ist sehr reichhaltig und natürlich chinesisch. Es gibt aber auch Toast mit Marmelade und Joghurt, Cerealien und Früchte. Spiegeleier und Omelettes werden frisch zubereitet. Kaffee und Tee sind immer vorhanden. Zum Abendessen kann ich nichts sagen da wir immer unterwegs gegessen haben.

Das Personal war immer sehr freundlich und bemüht. Leider sprechend die wenigsten Angestellten Englisch, so dass es auf jedenfalls ratsam ist, seine Ziele vorher schon als Screenshot auf dem Handy parat zu haben. Es gibt mittlerweile auch gute Übersetzungsprogramme wie z.B. Baidu.
Wichtig: WhatsApp und Google funktionieren in China nicht oder nur sporadisch. Man kann sich aber mit einem VPN Abhilfe verschaffen. Das hat sehr gut funktioniert. Manche VPN Programme bieten eine kostenlose Test-Version an.

Fazit: das Hotel ist uneingeschränkt empfehlenswert

2020-01-06 • via Nuitee