1st Place Hotel

Hotels
•
Independent
4.4 (47 reviews)
4300 Snapfinger Woods Dr, Decatur, Georgia, 30035 , Decatur , US

Facilities

Front desk (limited hours)
Smoke-free property
Free self parking
Free WiFi
Terrace
Garden
Outdoor pool - seasonal

Review Highlights

Pros:
Helpful/front desk staff (Sonja Tate mentioned)
Housekeeping praised in at least one review
Good monthly/weekly rates suitable for work stays
Close to restaurants / kid-friendly noted by a reviewer
Some guests report a pleasant stay and willingness to return
Cons:
Rooms described as filthy, roach-infested, and moldy
Allegations of stolen/withheld security deposits and unexpected charges
Security incidents: staff entering rooms unexpectedly and aggressive behavior
No WiFi, nonworking TV, missing basic supplies
Noise issues and general safety concerns reported
Poor service experiences for some guests (refunds, overbooked rooms)

Categories

Cleanliness
1.5
Multiple reviews describe rooms as filthy, roach-infested, mold on the bathroom ceiling and general lack of basic supplies — strong negative sentiment on cleanliness.
Service
9
Mixed reports but several reviews specifically praise front desk staff (named employee Sonja Tate, friendly supervisor) and housekeeping; however there are also serious complaints about security conduct and deposit handling which are noted.
Location
8.5
One positive review notes proximity to restaurants and being kid-friendly; one reviewer called the area bad — overall location is described as convenient by some guests despite safety concerns mentioned by others.
Room Quality
2
Rooms repeatedly described as nasty, roach-infested, with nonworking TVs and visible mold — clear negative sentiment on room quality.
Amenities
2.5
Amenities are criticized: no WiFi as advertised, TV not working, missing basic supplies (tissue); housekeeping is praised in one review but overall amenities sentiment is negative.
Value for Money
2
Several complaints about unexpected charges, demands for additional payment on arrival, alleged theft/withholding of security deposits and requests for refunds — poor value reported by multiple guests.
Food and Beverage
4.4
No comments about food or beverage in the reviews; assigned the target overall rating.
Overall Experience
5.3
Mixed overall: some guests report a very nice stay and plan to return (good service, rates), but numerous serious negative experiences (filth, roaches, deposit disputes, security issues, noise) lower the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Outdoor Pool and Garden with Terrace - Enjoy the seasonal outdoor pool and relax in the garden with a terrace offering stunning views.

Meeting Rooms for Events - Host your events seamlessly with the convenience of 2 meeting rooms available at the hotel.

Complimentary Wi-Fi and Free Local Calls - Stay connected with complimentary wireless internet access and make free local calls from the comfort of your 160 guestrooms.

Elevate your Decatur experience at 1st Place Hotel. Book now to indulge in these amenities and explore nearby attractions effortlessly!

Important information:

  • The seasonal pool will be open from May to September.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

4.4
Based on 47 reviews
Cleanliness: 1.5
Service: 9
Location: 8.5
Room Quality: 2
Amenities: 2.5
Value for Money: 2
Food and Beverage: 4.4
Overall Experience: 5.3
Z
Zakiya
10
Pros:

Was a very nice stay

2025-05-06 • via Nuitee
Q
Q767AHbrendaj • Family
10
Wonderful experience
Pros:

The staff is amazing and very accommodating. Security team is great. I love our room. The hotel has daily house keeping who also does a wonderful job. I would recommend this property to stay at. It is in close proximity to several restaurants and is kid friendly.

2023-08-07 • via Tripadvisor
G
gwrg2023 • Solo travel
2
They Steal Deposits
Pros:

The place is absolutely filthy and they will steal your deposit. Roaches that could be pets and fit a leash. Security will burst into your room without warning at 1030 to "remind you to checkout" by 11. Feels like a prison. Check @BadBusinessExposed TikTok channel for recorded phone proving the theft of my Security Deposit even though I left the room clean. Then tried to extort me by withholding my rightful money because of the negative review I posted BECAUSE they stole my deposit. Place is trash. Stays mostly empty for a reason.

2023-05-28 • via Tripadvisor
D
Diana • family
2
Pros:

Upon arrival we were informed that we still owed $48 even though we had a receipt to show that we had paid the full amount.
Finally a manager came in and said just to pay $14. It was so late we had no other choice except to pay the demand. A bullet vested security guard led us to our room after we went back to the front because our key did not work. Again the security guards key did not work so then we were told to call maintenance and have them lettuce in once they determined that he did not work for them also. Is persistent knocking on the window resulted in resulted in no reply from the inside managers or night shift. This hotel needs to come off Expedia's list it is unsafe it is dirty it is incompetent people and we want our money back.

2021-12-11 • via Nuitee
T
Traicia
4
Pros:

Too much nosies staff shall have told me the wont have no one at dist to pick up my scurity deposit when i told them im leaveing very soon the say i will pick up my money even i told im checking out very early .i ask for a changes of room the say the full .the was no peice an quiet when kids cryinh an over my head peoples nocking 2am in the morning .

2021-11-16 • via Nuitee
D
D4287BImatthewc • Business
10
Work trip
Pros:

Was a very good place to stay the front desk lady and the supervisor is very nice and helpful. Rooms are clean. They have a good monthly and weekly rates. We are here for work and will be staying for a while. I’m definitely coming back here to stay.

2021-10-25 • via Tripadvisor
P
Paulie
4
Pros:

Just felt like I was in a trap house the whole time. And I had to keep looking at the door

2021-09-10 • via Nuitee
V
Verified traveler
2
Pros:

Nothing didnt get to see it

2021-08-12 • via Nuitee
V
Valerie • family_with_children
10
Pros:

Front desk clerk Sonja Tate Is a Awesome Worker Very Helpful She Always Smileing And She Such a people person

2021-08-03 • via Nuitee
T
Tyree
2
Pros:

I have had a very bad experience and I will never book through

2021-07-20 • via Nuitee
V
Verified traveler • partner
6
Pros:

I didn’t like nothing about this place hopefully next time if I check them out it would be better

2021-07-11 • via Nuitee
V
Verified traveler
2
Pros:

The room was nasty, need tones of work done to the room. Looked like mold in bathroom ceiling. Wasn’t any tissue. Tv didn’t work. No WiFi as advertised. Just filthy in the place altogether. Roaches in the furniture as you can tell roach infested. I don’t understand how that place is even open to operate for business. Definitely was false advertisement when I was browsing online. Very disappointed in everything within the place.

2021-07-07 • via Nuitee
R
Roy
2
Bad area
Pros:

I did not stay area was bad I need a refund thank you

2021-07-06 • via Nuitee
V
Verified traveler • family
2
Pros:

Bad service

2021-06-29 • via Nuitee
V
Verified traveler
2
Pros:

I booked the hotel for Saturday June 27, to leave on June 28, when I got here they told me that all the rooms were occupied and that they couldn't do anything, I traveled from South Carolina and I had no place to stay here, I need my money back , it is a terrible service in this hotel

2021-06-27 • via Nuitee
T
Taylor
8
Kind and thoughtful/but needs to not use 3rd party
Pros:

They are good people who work there and make sure you're safe. Definitely showed a side I haven't seen in a lot of hotels, and helped me in a situation that was unfortunate because of hotels.com and the hotel itself.

2021-06-14 • via Nuitee
R
Robert L
2
Pros:

As I always requested for a smoker room this time I was charged for something I had nothing to do with because how I checked in. I was not honored by the request and sited of smoking in my room. I don’t know how to explain what my request was but I’m not sure if I should rate it well. I am also wondering why Saturday is half credit upon checking in because you don’t have enough time to enjoy your money if you’re not properly credited for time checking out

2021-06-08 • via Nuitee
V
Verified traveler • family
2
Pros:

I booked a room but upon arrival I was told there were none available. I explained over the phone that I had booked a room and was told they just sold out . I then asked if I would be charged for cancellation due to the hotel not having any rooms . I was told contact Expedia and I was still charged a fee I feel scammed .

2021-05-02 • via Nuitee
V
Verified traveler • family
2
Pros:

Absolute terrible place to stay, especially considering the high price. Was expecting something nicer for $65. Even though it was a no smoking room you could smell it has been smoked in regularily.
Place was dirty, unsweept, there was even an earring on the ground, and a bag of fast food stuffed into the entertainment center.
Didn't have trashcans or soap. Only two pillows, thin sheets and everything was broken.
Bathroom was stained, door wouldn't even close. Looks like it was improperly installed and it's angled off to the side. Headrest was split, the sink had a huge crack in it, the vents that are supposed to be over the air conditioner are missing, toilet seat was too small for the toilet, chain lock for the door was missing.
Nothing redemable about this place

2021-04-19 • via Nuitee
A
Ayeisha
2
Very bad service
Pros:

It was terrible sewage came up through the bathroom tub I could not flush my toilet the whole time

2021-03-31 • via Nuitee