Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Tour desk
Facilities for disabled guests
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Helpful staff
Clean rooms
Cons:
Limited parking
Expensive breakfast
No spa services
Beds could be more comfortable
Check-in and check-out procedures may be slow

Categories

Cleanliness
7.6
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.4
Service was generally appreciated, although some guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.3
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.4
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 19:55

Property Description

Outdoor Swimming Pool and Garden Oasis
Los Arcos Hotel - TULUM offers a serene escape with its outdoor swimming pool, surrounded by lush gardens and a relaxing terrace. Each room features a private patio with pool views, perfect for unwinding after a day of exploring the nearby attractions.

Convenient Location and Bilingual Staff
Located less than 1 km from the city centre and with easy access to Tulum Bus station, our hotel provides a convenient base for your adventures. Our 24-hour front desk staff, fluent in English and Spanish, are dedicated to ensuring your stay is comfortable and stress-free.

Comfortable Rooms with Modern Amenities
Experience comfort in our air-conditioned rooms equipped with free WiFi, cozy bed linens, and fresh towels. The tranquil ambiance and essential amenities at Los Arcos Hotel - TULUM guarantee a pleasant stay for every guest.

Book now to indulge in a peaceful retreat at Los Arcos Hotel - TULUM.

Important information:

Please inform Los Arcos Hotel - TULUM in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 200 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

5.2
Based on 5 reviews
Cleanliness: 7.6
Service: 8.4
Location: 8.1
Room Quality: 7.3
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.4
Overall Experience: 8
M
Mario
2
Pros:

Me cancelaron la reservación y me avisaron el mismo día que tenía mi reservación y no me devolvieron el dinero

2023-06-22 • via Nuitee
A
Adriana • family
6
Pros:

Los colchones están incómodos y me dejaron sin desayunar

2023-05-31 • via Nuitee
I
IVANA
2
Pros:

Zavřeno. Bytovazel neinformoval, že nefunguje.

2020-01-14 • via Nuitee
V
Verified traveler • partner
6
Pros:

The stuff are very helpful, polite, pleasant and friendly. The hotel is minimal and extremely basic.

2020-01-04 • via Nuitee
A
Antonio • family
10
Pros:

Really good price, not am 5 stars hotel, but super friendly stuff, clean and well located.
Excellent pool for little kids.

2019-12-29 • via Nuitee