Residence Inn Upper Marlboro Joint Base Andrews

Hotels
•
Residence Inn
8.6 (318 reviews)
1700 Ritchie Station Court , Capitol Heights , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Non-smoking throughout
Heated pool
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Overall Experience
Cons:
Service
Food and Beverage
Amenities

Categories

Cleanliness
9.49
Guests appreciated the cleanliness of the hotel.
Service
8.46
The service received mixed reviews, with some positive and some negative mentions.
Location
9.5
Many guests enjoyed the location of the hotel.
Room Quality
8.45
Generally positive comments about room size, but some issues with amenities.
Amenities
7.48
Concerns about internet connectivity and pool usage.
Value for Money
8.44
Some guests felt the price was high for the overall experience.
Food and Beverage
7.49
The breakfast options were noted as limited and not satisfactory.
Overall Experience
9.46
Despite some issues, guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 02:15

Property Description

Modern Amenities and Comfortable Rooms

Residence Inn Upper Marlboro Joint Base Andrews offers a blend of modern amenities and comfortable accommodations. The air-conditioned rooms provide a cozy retreat with free WiFi, perfect for both leisure and business travelers.

Fitness Center and Indoor Pool

Stay active during your stay with access to the hotel's fitness center, ideal for guests looking to maintain their workout routine. After a day of meetings or sightseeing, unwind in the inviting indoor pool, providing a relaxing oasis for all visitors.

Convenient Location and 24-Hour Service

Located just a short distance from key attractions like Walter E Washington Convention Center and Supreme Court, this hotel offers convenience for exploring the area. Additionally, with a 24-hour front desk, guests can enjoy peace of mind knowing assistance is available at any time.

Book your stay at Residence Inn Upper Marlboro Joint Base Andrews for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 318 reviews
Cleanliness: 9.49
Service: 8.46
Location: 9.5
Room Quality: 8.45
Amenities: 7.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 9.46
J
Jacqueline • couple • us
1
I will never ever book through Booking.com again they are unprofessional and they still owe me $525 which they have not
Pros:

There were bedbugs in the bed. The property may look clean when you get into the room, but there was a lot of dusting and cleaning that I had to do on my own on the 18th. I was itching very bad and I discovered that there were bedbugs in the bed that I immediately addressed to the property and I also showed them the two bedbugs that I found. They downsize me in a room that was wheelchair accessible that the boxspring and mattress was on the floor. The bed was sitting so low. The room had looked so old and looked like someone was living in the room. I could not even sleep. They said they did not have any more rooms available.

Cons:

I addressed the concern to the manager and ask how could they accommodate me? I was feeling so irritated and itchy that I did not want to stay there anymore because of the concerns of the bedbugs they told me they did not see any bedbugs once they did an inspection, but that was during the day and we all know that bedbugs come out at night. They told me that because I booked through a third-party which was booking.com. I had to go through them after going back-and-forth with the property manager, they finally said that they would accommodate me from the 20th to 23 March refunding me $525. They released it to Booking.com and Booking.com was supposed to refund me my $525 I have not received a dime I will never ever recommend anyone to stay at that property booking through.com they are a rip off and every time I call them they always hanging up the phone or we get disconnected somehow or they would tell me that my money has been refunded and it’s not.

2026-04-16 • via Nuitee
J
Jacqueline • couple • us
7
I would never book through Booking.com again they are a big rip off, they have not gave me my money back they are so unp
Pros:

The property was very nice in the beginning. I enjoyed being at the residence Inn. It felt like a one bedroom apartment until my last couple of days one laying in the bed I kept itching. It felt like something was crawling on me. I had extended my stay from the 19th through March 23rd, on March 18 I was itching really bad. I pulled the covers back and it was 2 bed rugs in the bed. I called the front desk and I told them what was going on. I even brought the bedbugs and a napkin to show that lady Sandra that was working at the front desk. They move me downgraded my room I was put on the first floor with the mattress, and the boxspring was on the floor. This was for wheelchair accessible the room just look like somebody was staying there. The bed was so low and after experiencing the bed bugs, I couldn’t even sleep.

Cons:

I didn’t like the fact that when I bought the concern to the front desk and the bedbugs that was in the bed, they downgraded me in a room that was wheelchair accessible. The boxspring and mattress was on the floor when I brought the concern to the front desk, they said that was the only thing that they had available. They didn’t have any more rooms. After not getting any sleep, waiting for the manager to come in to deal with the situation only for the manager to have no compassion for what I went through the manager was so unprofessional she had me waiting for her for over an hour to tell me that I had booked my reservations through a third-party, which was Booking.com. And what I have to say about Booking.com, they are a rip off. They owe me $525 that the hotel honored because of the situation for my stay from March 19 through the 23rd they refunded my money back to Booking.com from the 20th through 23 March. Every time I call Booking.com the phone is always hanging up or they would tell me my money would be back in my account 7 to 11 business days. Every time I call them they are always hanging up on me or telling me that my money will return into my account 7 to 11 business days. I have never been through this experience and I will never book through Booking.com anymore and would not recommend anyone to stay there. They sent out someone to check for bedbugs this was in the morning and then they gonna tell me they did not find any bedbugs but of course anyone knows they do not come out during the day time my experience the last couple of days was horrible

2026-04-16 • via Nuitee
S
Syreeta • family_with_children • us
10
Pros:

I loved it

Cons:

The pool closing at 10pm it should stay open little longer for adults

2026-04-13 • via Nuitee
A
Artise • couple • us
9
stay was great
Pros:

stay was great. Along with lemonade and ice tea.

Cons:

na

2026-04-06 • via Nuitee
L
Leonard • couple • us
10
For the short time I was there I was very satisfied overall
Pros:

Access to shopping and very clean

Cons:

Had to pay to park there

2026-04-06 • via Nuitee
A
Alexis • family_with_children • us
9
2026-03-24 • via Nuitee
N
NaKeshia • family_with_children • us
10
2026-03-12 • via Nuitee
C
Correia • family_with_children • us
7
Disappointed
Pros:

The breakfast was great. The room design was good.

Cons:

The noise was horrible. People yelled and screamed outside the building until midnight. Security is none existent. Because of the hotel location car break ins are a real issue. This is emphasized by the "car/theft alert posted in each room. The bathroom fan runs all night making it hard to sleep. Check in was slow since there is only one front desk person for a large facility. There was a POOL PARTY of little girls taking up the entire pool to the point that no one else could use it. You had to use your key card to turn on the lights. Dumb idea!

2026-03-02 • via Nuitee
C
Channtoni • couple • us
10
Satisfied customer
Pros:

Very convenient for family

Cons:

N/a

2026-03-01 • via Nuitee
C
Carol • couple • us
10
Have a nice get away stay
Pros:

It was nice and clean plus I like the kitchen they had

Cons:

I like it all

2026-02-23 • via Nuitee
K
Kelly • family_with_children • us
10
2026-02-23 • via Nuitee
M
Marcia • couple • us
1
2026-01-28 • via Nuitee
E
Ebony • family_with_children • us
1
I WILL NEVER BOOK AGAIN
Pros:

The amenities , The breakfast.

Cons:

We were harassed the moment we arrived to the hotel. We were harassed by the front desk lady until she clocked out her hotel. I will be writing HR.

2026-01-26 • via Nuitee
A
Aurora • family_with_children • us
10
2026-01-25 • via Nuitee
G
Gerson • family_with_children • us
10
Pros:

I like people work there

Cons:

N/a

2026-01-25 • via Nuitee
D
Denise • couple • us
10
2026-01-22 • via Nuitee
A
Ambassa • extended_group • us
10
2026-01-20 • via Nuitee
C
Contee • couple • us
10
2026-01-20 • via Nuitee
R
Ronald • solo_traveller • us
8
2026-01-20 • via Nuitee
C
Chiara • family_with_children • it
10
2026-01-19 • via Nuitee