Comfort Inn & Suites West Des Moines

Hotels
•
Comfort
8.4 (356 reviews)
1625 Jordan Creek Parkway , West Des Moines , US
+1 515-440-3679

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Swimming pool
24-hour front desk
Heated pool
Indoor pool
Sun loungers or beach chairs
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Consistently good breakfast
Clean/spotless rooms reported by many
Comfortable beds and spacious rooms
Helpful and accommodating staff (manager Brian noted)
Convenient location and good value
Cons:
Noise from other guests and thin floors/party noise in hallways
Mold reported in some bathrooms and wet/musty carpets in areas
Bathroom/room maintenance issues (sticky doors, loose fixtures)
AC issues (rooms and gym) reported by guests
Occasional unseen or unfriendly staff
Pets present in hotel (reported by at least one guest)

Categories

Cleanliness
8
Mostly clean overall — multiple guests praised spotless rooms and clean corners, but there are several reports of mold on bathroom walls/ceilings and wet/musty carpet in some areas.
Service
9
Generally strong service — manager (Brian) and breakfast-room manager called out as accommodating and efficient, staff often went above and beyond; isolated reports of unseen or unfriendly staff.
Location
8.6
Convenient location for work/meetings and events (Iowa State Fair); guests repeatedly describe the location as handy and suitable for short stays.
Room Quality
7.8
Rooms are spacious with comfortable beds and good showers for many guests, but there are recurring maintenance issues: sticky bathroom doors, loose bathtub fixtures, noise from other guests above/inthe hallway, and some AC problems.
Amenities
8.2
Breakfast service is a consistent positive; limited other amenities mentioned and the gym AC was reported broken during one stay.
Value for Money
8.6
Multiple guests reported the hotel as a good deal at a reasonable price and would stay again, despite some maintenance/cleanliness concerns.
Food and Beverage
8.7
Breakfast repeatedly praised as hot, satisfying, and well-staffed; a few guests found it typical or not great, but overall sentiment is positive.
Overall Experience
8.3
Mostly positive stays with helpful staff, clean rooms, and good breakfast; several guests reported noise, maintenance or cleanliness lapses that slightly lowered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Welcome to Comfort Inn & Suites West Des Moines!

Modern Rooms with Free WiFi: Enjoy comfortable rooms with private bathrooms and complimentary high-speed WiFi during your stay.

Delicious Breakfast Options: Start your day right with a choice of continental or buffet breakfast at Comfort Inn & Suites.

Convenient Location: Explore Des Moines easily as we are just 19 km away from the city and the Des Moines International Airport.

Book your stay at Comfort Inn & Suites West Des Moines today for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Guest Reviews

8.4
Based on 356 reviews
Cleanliness: 8
Service: 9
Location: 8.6
Room Quality: 7.8
Amenities: 8.2
Value for Money: 8.6
Food and Beverage: 8.7
Overall Experience: 8.3
P
Pamela • solo_traveller • us
9
2026-11-01 • via Nuitee
J
John • couple • us
8
2026-10-25 • via Nuitee
S
St Peter • couple • us
9
Cons:

Coffee could have been better.

2026-10-24 • via Nuitee
G
Gabriel • solo_traveller • us
10
Pros:

Nice clean

Cons:

Great place

2026-10-22 • via Nuitee
C
Connie • family_with_children • us
5
Convenient
Pros:

Convenient to our meetings. Bed was comfortable. Plenty of handrails.

Cons:

Needs some love. Bathroom door sticks and won't close without a body slam. Staff was mostly unseen and no one was friendly when we did see a staff person. Breakfast was typical hotel food. Lighting in our bathroom was poor. Montessori toilet in a handicapped bathroom? Who thought this out? Bathtub fixtures were loose. No slip resistance 8n tub. Thankfully there were plenty of handrails!

2026-10-19 • via Nuitee
D
David • family_with_children • us
7
Not a bad place to stay.Other guests could be a little more courteous
Pros:

It is a decent place to stay.Could use a little updating

Cons:

This is not the establishments fault but it was unbelievably loud both nights we stayed.People in the hallway partying.And people above us bumping music at all hours.

2026-10-17 • via Nuitee
E
Elise • couple • us
2
Cons:

carpet was very wet and air was uncomfortably humid from the wet carpet

2026-10-16 • via Nuitee
M
Mun • couple • us
9
Comfortable large room.
Pros:

Good. The lady managing the breakfast room was very efficient and courteous.

Cons:

Nothing

2026-10-07 • via Nuitee
P
Pullin • solo_traveller • us
7
Nice convenient place to stay or a decent. Good breakfast options. I would stay here again.
Pros:

Close to my work. Nice room and staff. Breakfast was good. Decent rate.

Cons:

The beds are nice but I could not get comfy. You can hear people above you walking around. Was not fun late at night. The general smell when you walk in is not pleasant, however; it was not in the room.

2026-09-02 • via Nuitee
P
Pam • couple • us
8
Great!
Pros:

Great place to stay for the weekend. Was in town to attend the Iowa State Fair.

2026-08-30 • via Nuitee
K
Kristine • family_with_children • us
8
Cons:

Pets stayed in the hotel

2026-08-26 • via Nuitee
K
Kevin • couple • us
8
2026-08-12 • via Nuitee
C
Crystal • solo_traveller • us
8
Cons:

Saw mold on bathroom ceiling/walls

2026-08-09 • via Nuitee
B
Billie • solo_traveller • us
7
Overall good experience, good location, nice staff, & clean.
Pros:

Staff call out to both Brian and the evening desk clerk. There were a couple of glitches while I was a guest but they went above and beyond to help mitigate. Also my room was spotless, even in the corners.

Cons:

The AC in the gym was broken during the week, I didn’t get my room cleaned when I had requested.

2026-08-08 • via Nuitee
M
Moneki • family_with_children • us
10
It was a pleasant stay. It was clean throughout. And I love that a full breakfast is served daily.
Pros:

The manager Brian was very accommodating. The breakfast was super satisfying. Evety morning I could find my favorites being served.

Cons:

My family and I was pleased. So no complaints.

2026-08-07 • via Nuitee
L
Leo • family_with_children • us
9
2026-08-06 • via Nuitee
C
Crystal • solo_traveller • us
8
2026-08-06 • via Nuitee
A
Allana • solo_traveller • us
9
Pros:

Clean, nice staff, great breakfast

Cons:

AC wasn't working great

2026-08-05 • via Nuitee
P
Palmer • couple • us
8
Overall it was a good stay
Pros:

I really liked the breakfast

Cons:

The facilities in my hotel room could have been better

2026-08-04 • via Nuitee
O
Olivia • solo_traveller • us
10
A clean and comfortable hotel—perfect for short trips where the most important things are a good bed and food in the mor
Pros:

The room was spacious and had all the amenities I would expect. The bed was very comfortable and clean. The shower had good heat and water pressure and I liked the large shower head. There were enough accessible power outlets for my needs. The lighting was good. The TV was not (to my knowledge) HDR-capable, but it was a functional smart TV with options to sign into streaming services—I also appreciated that it had an automated sleep timer. The breakfast options were minimal but it was hot, on time, and the staff were very kind—they always checked that those in the dining area had what they needed before beginning closing procedures.

Cons:

There was nothing negative that especially stood out. I suppose I would have liked a third body towel provided, as three sets of hand towels and wash clothes were provided but only two body towels—but I also could have asked for an extra at any time. It certainly did not affect my perception of the hotel.

2026-08-04 • via Nuitee