Mercure Makassar Nexa Pettarani

Hotels
Mercure
9.8 (60 reviews)
Jl A P Pettarani No 4 Gunung Sari Rappocini , Makassar , id

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Strategically located
Friendly service
Comfortable rooms
Cons:
Cleaning issues
Food temperature inconsistencies

Categories

Cleanliness
9.01
Mixed sentiments about cleanliness, with notes on unclean towels and musty smells in showers.
Service
9.99
High praise for friendly and attentive staff, with efficient check-in process.
Location
10
Strategically located in the city center, convenient for access to various places.
Room Quality
9.98
Rooms are clean and comfortable, though some amenities were noted as lacking.
Amenities
10
Good facilities with great options like fitness center and culinary diversity.
Value for Money
9.94
Standard quality for this hotel tier, though some amenities are not sufficient for two guests.
Food and Beverage
9.49
Food quality varied, with some complaints about serving temperature and freshness.
Overall Experience
10
Overall a very pleasant stay, with minor complaints that did not severely impact enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:11

Property Description

Luxurious Accommodation
Mercure Makassar Nexa Pettarani offers a 4-star experience with modern amenities including air conditioning, satellite TV, and free WiFi. Guests can enjoy city views from their rooms along with complimentary toiletries, ensuring a comfortable stay.

Relaxation and Recreation
Unwind by the outdoor swimming pool or stay active at the fitness centre during your stay. The hotel also features a bar and restaurant, perfect for socializing and enjoying delicious meals. With 24-hour room service available, guests can indulge in convenience and relaxation.

Convenient Location
Located near popular attractions like Fort Somba Opu and Gowa Discovery Park, Mercure Makassar Nexa Pettarani provides easy access to nearby sights. Plus, with airport transfers offered, travel to and from Sultan Hasanuddin International Airport is hassle-free. Book your stay now for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UPG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for Rp 0 per person per night when using an existing bed.
    Adults stay for Rp 400,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 60 reviews
Cleanliness: 9.01
Service: 9.99
Location: 10
Room Quality: 9.98
Amenities: 10
Value for Money: 9.94
Food and Beverage: 9.49
Overall Experience: 10
A
Albert couple id
8
Luar biasa. Sukses selalu
Pros:

Letak strategis, nyaman, aman dan fasilitas bagus.

Cons:

Kadang handuknya kurang bersih (tua).

2025-12-10 via Nuitee
A
Albert couple id
8
2025-12-07 via Nuitee
L
Linder family_with_children id
10
2025-11-22 via Nuitee
B
Bayu solo_traveller id
9
Overall, it was a comfortable stay with friendly service and clean facilities, though a few practical improvements like
Pros:

I recently stayed at Mercure Makassar Nexa Pettarani and had a very pleasant experience. The check-in process was smooth and efficient, with the staff welcoming and ready to assist. The team throughout the hotel was consistently helpful and attentive, making the stay feel comfortable. The room was clean, well-kept, and provided everything needed for a restful night. The facilities were also complete, from the late-night instant noodle booth to the fitness center, making it convenient to stay in. Overall, it was a relaxing and enjoyable stay, and I would happily return.

Cons:

On the downside, one noticeable inconvenience was the lack of an in-room water dispenser. Having to go out and refill a water jug felt impractical, especially for guests staying longer. Providing a small dispenser or at least easier access to drinking water would make a meaningful improvement. Amenities were also often prepared only for one guest, even though the room was meant for two, which required additional requests. Lastly, the corridor had an unpleasant smell at certain times, suggesting that better ventilation or regular scent maintenance could help ensure a more consistently pleasant atmosphere throughout the hotel.

2025-11-11 via Nuitee
U
Ulrich solo_traveller de
8
2025-10-31 via Nuitee
A
Angela M solo_traveller co
7
Normal
Pros:

El desayuno muy variado, fresco y rico. Las habitaciones son amplias y cómodas. Agua caliente y buen wifi.

Cons:

Cuando llegue (a la media noche) mi habitación no estaba lista, se tardaron un poco en tenerla lista. Por otro lado las sábanas y toallas no se ven tan limpias le hace falta aseo a eso. No todo el personal habla inglés.

2025-10-31 via Nuitee
A
Albert solo_traveller id
8
2025-10-25 via Nuitee
U
Ulfia family_with_children id
7
Pros:

Berada di pusat kota sehingga dekat jika mau kearah manapun

Cons:

Pilihan breakfast sedikit

2025-10-17 via Nuitee
G
guerrier family_with_children fr
4
Cons:

Très bruyant
Pas propre

2025-10-10 via Nuitee
A
Albert solo_traveller id
8
2025-09-13 via Nuitee
A
Albert solo_traveller id
9
2025-09-10 via Nuitee
A
abdulmK8654WC Couples
10
good experience
Pros:

Good Breakfast Experience, the local food bring me new experience. the food is tasty, delicious and vary. the staff is kind too. when check in the receptionist also helpful and smiley face very welcome us.

2025-08-19 via Tripadvisor
C
Cheri couple nz
8
Comfortable in Makassar
Pros:

A comfortable, attractive hotel with attentive, positive staff.
Breakfast was great. Tasty and good variety

Cons:

Nothing but be aware that tropical conditions are hard on buildings so there is some wear in places. Nothing that impacted the enjoyment of my stay.
Also note 5hat Makassar is a busy, noisy city. The Mercure can't avoid that!

2025-08-11 via Nuitee
A
Albert couple id
9
2025-07-23 via Nuitee
A
Albert couple id
8
2025-07-18 via Nuitee
S
Siti family_with_children sg
7
Pros:

Friendly staff. Good Location. Not that far from airport.

Cons:

The hotel is clean but it is not entirely clean. You can see that there are a few spots and corners in the toilet that were not thoroughly scrubbed. The shower area has a musty smell. May be due to the ventilation. The cover of the jug of water was not very clean also.

It is not a big hotel but it will take them quite some time to take action. We had to call them a couple of times to unlock our connecting room door and to lend us the iron.

The breakfast was mostly cold. Cold fried noodles. Cold fried rice. Cold pasta carbonara. Even when I came down around 7am, a lot of food was already not hot. Some of the watermelon was nt very fresh. I am not a picky eater but most of the food did not taste that nice at all.

No fridge in the room

2025-07-14 via Nuitee
M
marie blanche solo_traveller dk
7
It was ok
Pros:

I stayed for a week. The place is ok

Cons:

The smell of a smoking, even if it’s non smoking room.

2025-07-07 via Nuitee
T
Tommy young couple id
9
Superb
2025-06-15 via Nuitee
F
Fleur young couple id
8
Good hotel for short stays
Pros:

Modern property with spacious rooms. rooms are comfortable.

Cons:

bathrooms are a bit small. Rooms not well soundproofed. You can hear the guests staying above your room or the street's noises.

2025-05-02 via Nuitee
A
Aisyah young couple id
10
Exceptional
2025-04-23 via Nuitee