Tru By Hilton Springfield Downtown

Hotels
•
Tru by Hilton
9 (513 reviews)
517 E. Elm Street , Springfield , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Convenient location
Ample amenities
Positive overall experience
Cons:
Hard mattresses
Variable breakfast quality
Some issues during check-in

Categories

Cleanliness
9
Specific sentiment from text indicates the room was very clean and comfortable.
Service
10
Staff was very friendly and professional, receiving high praise from multiple reviews.
Location
9.5
Convenient location near various eateries and attractions, positively noted in reviews.
Room Quality
8
Mixed reviews with complaints about hard mattresses and inconsistent quality.
Amenities
9
Facilities like an indoor pool and game area received positive references.
Value for Money
8.5
Some concerns over pricing and deposit policies were noted, affecting perceived value.
Food and Beverage
8.5
Breakfast options were noted but with criticism regarding quality in some instances.
Overall Experience
9.5
Overall satisfaction expressed with a strong desire to return, indicating a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:15

Property Description

Modern Amenities
Tru By Hilton Springfield Downtown boasts a range of modern amenities for guests to enjoy, including an indoor pool and a well-equipped fitness center.

Comfortable Accommodation
Each room at the hotel comes with a flat-screen TV, a private bathroom with complimentary toiletries, and a fridge for added convenience during your stay.

Convenient Location
Ideally situated in Springfield, with the Springfield–Branson National Airport just 12 km away, Tru By Hilton offers a perfect blend of comfort and accessibility for travelers.

Book now to experience the perfect stay at Tru By Hilton Springfield Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SGF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 513 reviews
Cleanliness: 9
Service: 10
Location: 9.5
Room Quality: 8
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 9.5
M
Mary Ellen • family_with_children • us
10
2026-04-03 • via Nuitee
T
Teresa • family_with_children • us
3
Won't stat again. I feel you honesty owe me a refund for staff attitude on Friday.
Pros:

Night staff was excellent.
Saturday morning breakfast was good. Eggs were done and oatmeal was fully cooked.

Cons:

Morning breakfast staff on Friday. I accidentally got brown sugar on the counter and the older woman was over the top rude about it. She did come back over and apologized. However, it should never have happened. I tried telling the morning manager on Friday and she immediately started defending the older woman and telling me about the older woman's problems. I'm pretty emotional due to my own situation so I told her I didn't give a shit about why she did it and the manager said DONT CUSS AT ME. I said it in an even tone. Not yelling. Later she came over to me and my autistic son and ask what room I was in. I ask why and she said just curious. Very rude. I gave her my room number.
Morning breakfast was not good. Eggs were runny and oatmeal was very watery. Bananas were very brown. Not edible. Milk cartons were covered with some kind od substance.
I would not pay that money again or recommend the hotel due to Friday service and price for what we got.

2026-03-30 • via Nuitee
J
Jonathon • couple • us
10
2026-03-25 • via Nuitee
J
Jarvis • family_with_children • us
7
Pros:

The cleanliness and the entertainment in lobby

Cons:

That there wasn't a microwave and coffeemaker in room.

2026-03-08 • via Nuitee
T
Tyrone • family_with_children • us
10
Great experience.
Pros:

The staff was amazing. They went above and beyond for my family and I. It was truly amazing!

Cons:

Nothing

2026-03-07 • via Nuitee
A
Angie • couple • us
9
2026-03-02 • via Nuitee
J
Johnny • couple • us
10
Great value and location
Pros:

Staff and location

Cons:

Nothing

2026-02-24 • via Nuitee
H
Heather • family_with_children • us
10
Very clean and very comfortable and close to college campus
Pros:

Close to college

Cons:

I liked everything about it

2026-02-23 • via Nuitee
K
Katlyn • solo_traveller • us
10
2026-02-22 • via Nuitee
P
Phillip • solo_traveller • us
10
2026-02-13 • via Nuitee
S
Samantha • family_with_children • us
10
2026-02-09 • via Nuitee
T
Troy • family_with_children • us
10
2026-01-29 • via Nuitee
C
Chad • couple • us
7
2026-01-23 • via Nuitee
S
Shanae • family_with_children • us
10
2026-01-22 • via Nuitee
J
james • solo_traveller • us
9
2026-01-21 • via Nuitee
K
Kristin • couple • us
10
2026-01-19 • via Nuitee
G
Geri • family_with_children • us
10
Spent the night there with our granddaughters and everyone loved it.
Pros:

The breakfast was very good . Many things to choose from.

Cons:

I can’t think of anything to make it better.

2026-01-19 • via Nuitee
D
Darrell • couple • us
10
2026-01-19 • via Nuitee
L
Laura • family_with_children • us
9
2026-01-19 • via Nuitee
M
Michael • family_with_children • us
10
2026-01-19 • via Nuitee