Tru By Hilton Denver Airport Tower Road

Room was modern but a bit small - not enough room for suitcases+ lighting in room could be better /quite dark in evening -cushiions on bed lumpy,sheets could be better ironed ,seemed not to have been

The price for what was offered in room is ridiculous.

Reception wasn't manned when we arrived - Bar staff came to the rescue!

Lange haren in de douche.

I was disappointed with my stay at Tru Hotel due to several issues that made my business trip unnecessarily stressful and inconvenient.

Prior to arrival, I requested shuttle service through my reservation and even called the day before to confirm the pickup details with the front desk. I was assured the shuttle would be available and was told exactly where to wait at the airport. Unfortunately, no shuttle ever arrived. After waiting for over an hour and contacting reservations for assistance, I was informed they were unable to reach anyone at the hotel, and I ultimately had to pay for a Lyft myself. Since I was traveling from out of state for business, this was extremely frustrating and inconvenient.

Upon arrival at the hotel, the issues continued. Due to system problems, I was unable to receive a room key and had to wait nearly two hours before one could be made.

My stay was brief, so I had looked forward to relaxing by the pool and enjoying the patio area shown in the hotel photos. However, the fire pit was never lit during the evening, despite the cool and breezy weather, which made the outdoor space uncomfortable and disappointing to use.

Overall, the stay did not meet expectations, especially considering the lack of communication and multiple inconveniences during such a short trip.

I checked in late, around 11:45 pm. I was given two room keys for room 403. When I tried to open the door, the yellow LED light flashed and the door would not open. Neither key worked. I went back to the front desk, not upset, politely informed the night manager that neither key worked. She then proceeded to blame me, asking if I pushed really hard, the doors are heavy, you have to push really hard. When I explained that it didn’t matter how hard I pushed, the lock was not cycling because the key cards were not working. She muttered various things under her breath, never apologizing for the inconvenience, continuing to blame me, then presenting me with two more keys to a completely different room (201). I went to room 201, the keys worked (yay!) and I open the door and turn on the light and imagine my surprise when the current occupant of room 201 sat up in bed, startled awake by me, some random stranger! I apologized and immediately turned around, turned off the light, and closed the door. I of course went straight back to the front desk to express my disappointment and frustration and guess what? The night manager NEVER APOLOGIZED OR EVEN ACKNOWLEDGED MY FRUSTRATION. Instead she proceeded to blame her colleagues on the previous shift, never once taking any responsibility. Unfortunately I didn’t learn her name, but she has dark hair and wears very heavy, black framed eyeglasses. Her demeanor was not warm or welcoming and her customer service skills are completely undeveloped and non-existent. I will be travelling frequently to Denver for work and I will never again stay at the Tru Hilton location based on this experience.

Not many vegetarian options at breakfast

I didn't like that I was not told I would be charged for parking.

Middle elevator was sketchy: NEEDS REPAIR