Hilton Garden Inn Santa Ana, San Jose

Hotels
•
Hilton Garden Inn
8.8 (469 reviews)
City Place, Santa Ana , San José , cr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Poor customer service
Issues with room amenities

Categories

Cleanliness
8.4
Clean and tidy, though some issues with room amenities.
Service
8.6
Mixed reviews on service; positive improvement after room change.
Location
9.4
Great location with nearby dining options.
Room Quality
8.4
Overall comfortable rooms, but inconsistencies noted.
Amenities
8.9
Adequate facilities, though some equipment needs replacement.
Value for Money
8.9
Decent value considering overall offerings.
Food and Beverage
8.9
Food quality was good but service was inconsistent.
Overall Experience
8.9
A few issues, but generally a decent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:39

Property Description

Luxurious Accommodation with Spectacular Views

Located in San José, just 45 km from Poas National Park, Hilton Garden Inn Santa Ana, San Jose offers a 3-star experience like no other. Guests can indulge in city views from every room, while enjoying top-notch amenities including an outdoor pool, fitness centre, and terrace.

Delightful Dining Options and Family-Friendly Activities

Savour delicious meals at the on-site restaurant and unwind at the bar. Families will appreciate the children's playground, perfect for keeping the little ones entertained.

Convenience and Comfort at Your Fingertips

With a 24-hour front desk, airport transfers, and free WiFi, your stay is sure to be seamless. Relax in the hot tub, take advantage of the business centre, or explore nearby attractions like Estadio Nacional de Costa Rica and Parque Viva.

Experience luxury and convenience at Hilton Garden Inn Santa Ana, San Jose - book now for an unforgettable stay!

Important information:

When traveling with pets, please note that an extra charge of 20 euros per pet, per stay applies. Please note that the property can only allow pets with a maximum weight of 20 KGs(Medium Size). Please this charge is a No Refundable charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for US$19 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 469 reviews
Cleanliness: 8.4
Service: 8.6
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 8.9
Overall Experience: 8.9
B
Bryan • couple • cr
10
2026-03-21 • via Nuitee
J
Jesus • extended_group • cr
9
2026-03-20 • via Nuitee
S
Selina • couple • ch
9
2026-03-20 • via Nuitee
C
Christopher • couple • us
10
2026-03-17 • via Nuitee
H
Helios • couple • pe
9
2026-03-16 • via Nuitee
A
Alfonso Jose • family_with_children • cr
10
2026-03-16 • via Nuitee
F
Fresia • family_with_children • cr
10
Pros:

Todo muy bien acá, con muchas opciones de tiendas y restaurantes en el mismo sitio

2026-03-16 • via Nuitee
A
Alan • couple • us
10
Great, professional, helpful and kind staff!
2026-03-12 • via Nuitee
M
Mirela • couple • bg
10
Pros:

The Hotel is located in very modern and safety zone. The location is perfect. There are a lot of restaurants and stores. The facilities are perfect. Very convenient beds and so clean.

Cons:

.

2026-03-10 • via Nuitee
A
Annabel • family_with_children • br
10
Pros:

Tutto, la pulizia, la localizzazione, il personale.

Cons:

Nulla

2026-03-07 • via Nuitee
A
Alexandra • couple • cz
8
2026-03-07 • via Nuitee
N
Nicolle • family_with_children • cr
10
2026-03-07 • via Nuitee
C
Carmen • couple • cr
9
Pros:

La limpieza , excelente siempre

Cons:

No incluir en el precio el desayuno

2026-03-02 • via Nuitee
H
Harold • couple • cr
10
2026-03-01 • via Nuitee
F
fallas calderon • couple • cr
9
2026-02-26 • via Nuitee
N
Nicole • family_with_children • fr
1
Chaotic and frustrating
Pros:

Very stylish and in a quiet area away from traffic with a few nice restaurants nearby

Cons:

They did not let me know ahead of time that they had no room for me. I was told at check in that they were fully booked and I would have to go to another hotel. I had spent 30 minutes stuck in a traffic jam due to a car accident near their hotel and the entire time I was literally sitting in front on the hotel they ended up sending me to. It took more than an hour to go to the second hotel , wait 35 minutes to check in, go to a room without enough beds for my party and arrange an extra bed be brought up. They offered me no compensation for the enormous problems this caused me, after a 12 hour flight

2026-02-25 • via Nuitee
R
rebecca • couple • gb
7
For business trips only !!
Pros:

very clean room

Cons:

very sterile room and communal areas. lacked any warmth or friendliness. based in a commercial site with a lot of building work being done with security staff controlling the area who were very official with parking etc - there wasn't a relaxing feel to the location - no community. It was a hotel aimed at business people staying briefly - thankfully we only stayed one night..
The shops were very bland - though the restaurants were varied.

2026-02-09 • via Nuitee
A
Agnese • couple • lv
8
Good, if you have to be cloase to thei airport.
Pros:

Close to the airport.

Cons:

Staff wasnt very interested in us. In room lamp didnt work and tv couldnt marge with wifi. On weekend it was noisy from nearest street bars.

2026-02-08 • via Nuitee
P
Pablo • couple • cr
9
2026-01-30 • via Nuitee
• solo_traveller • cr
10
2026-01-28 • via Nuitee