Hilton Garden Inn Santa Ana, San Jose

Hotels
•
Hilton Garden Inn
8.8 (469 reviews)
City Place, Santa Ana , San José , cr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Poor customer service
Issues with room amenities

Categories

Cleanliness
8.4
Clean and tidy, though some issues with room amenities.
Service
8.6
Mixed reviews on service; positive improvement after room change.
Location
9.4
Great location with nearby dining options.
Room Quality
8.4
Overall comfortable rooms, but inconsistencies noted.
Amenities
8.9
Adequate facilities, though some equipment needs replacement.
Value for Money
8.9
Decent value considering overall offerings.
Food and Beverage
8.9
Food quality was good but service was inconsistent.
Overall Experience
8.9
A few issues, but generally a decent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:39

Property Description

Luxurious Accommodation with Spectacular Views

Located in San José, just 45 km from Poas National Park, Hilton Garden Inn Santa Ana, San Jose offers a 3-star experience like no other. Guests can indulge in city views from every room, while enjoying top-notch amenities including an outdoor pool, fitness centre, and terrace.

Delightful Dining Options and Family-Friendly Activities

Savour delicious meals at the on-site restaurant and unwind at the bar. Families will appreciate the children's playground, perfect for keeping the little ones entertained.

Convenience and Comfort at Your Fingertips

With a 24-hour front desk, airport transfers, and free WiFi, your stay is sure to be seamless. Relax in the hot tub, take advantage of the business centre, or explore nearby attractions like Estadio Nacional de Costa Rica and Parque Viva.

Experience luxury and convenience at Hilton Garden Inn Santa Ana, San Jose - book now for an unforgettable stay!

Important information:

When traveling with pets, please note that an extra charge of 20 euros per pet, per stay applies. Please note that the property can only allow pets with a maximum weight of 20 KGs(Medium Size). Please this charge is a No Refundable charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for US$19 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 469 reviews
Cleanliness: 8.4
Service: 8.6
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 8.9
Overall Experience: 8.9
M
Maria Jose • solo_traveller • cr
8
Bien
Pros:

La ubicación

2026-04-11 • via Nuitee
D
Dalvit • solo_traveller • cr
10
Pros:

That I could check in at 9am

2026-04-10 • via Nuitee
Y
yaniv • solo_traveller • il
1
2026-04-08 • via Nuitee
A
Augusto • couple • pe
1
Pros:

Ubicacion

Cons:

El aire acondicionado se bajaba solo durante la noche a 18° lo cual no permitia dormir bien

2026-04-06 • via Nuitee
S
Stefani • family_with_children • cr
10
excelente.
Pros:

Las instalciones , el precio, pense que no era accesible, realmente la estancia fue muy cómoda , acogedora , mi hija fue muy feliz.

Gracias.

Cons:

Realmente todo estuvo bien.

Gracias

2026-04-05 • via Nuitee
D
DESTIN • solo_traveller • fr
9
2026-04-05 • via Nuitee
F
Franciny • couple • cr
7
2026-04-01 • via Nuitee
C
Carolina • family_with_children • cr
4
Pros:

Desayuno

Cons:

Limpieza, olía a perro

2026-03-29 • via Nuitee
B
Bryan • couple • cr
10
2026-03-21 • via Nuitee
J
Jesus • extended_group • cr
9
2026-03-20 • via Nuitee
S
Selina • couple • ch
9
2026-03-20 • via Nuitee
C
Christopher • couple • us
10
2026-03-17 • via Nuitee
F
Fresia • family_with_children • cr
10
Pros:

Todo muy bien acá, con muchas opciones de tiendas y restaurantes en el mismo sitio

2026-03-16 • via Nuitee
H
Helios • couple • pe
9
2026-03-16 • via Nuitee
A
Alfonso Jose • family_with_children • cr
10
2026-03-16 • via Nuitee
A
Alan • couple • us
10
Great, professional, helpful and kind staff!
2026-03-12 • via Nuitee
M
Mirela • couple • bg
10
Pros:

The Hotel is located in very modern and safety zone. The location is perfect. There are a lot of restaurants and stores. The facilities are perfect. Very convenient beds and so clean.

Cons:

.

2026-03-10 • via Nuitee
A
Annabel • family_with_children • br
10
Pros:

Tutto, la pulizia, la localizzazione, il personale.

Cons:

Nulla

2026-03-07 • via Nuitee
N
Nicolle • family_with_children • cr
10
2026-03-07 • via Nuitee
A
Alexandra • couple • cz
8
2026-03-07 • via Nuitee