Leonardo Hotel Den Haag Babylon

Hotels
•
Leonardo Hotels
8.4 (3866 reviews)
Bezuidenhoutseweg 53 , The Hague , NL

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable room
Cons:
Cleanliness issues
Poor breakfast quality
Service issues during check out

Categories

Cleanliness
6.68
Concerns about cleanliness in rooms and hair found in multiple places.
Service
9.65
Staff was very nice and accommodating.
Location
9.69
Hotel conveniently located near the train station and city center.
Room Quality
8.14
Rooms were comfortable but had some damages and were not well-kept.
Amenities
8.67
Mini bar included with local craft beers, though limited toiletries.
Value for Money
8.63
General value is fair given the location despite other issues.
Food and Beverage
6.68
Breakfast was rudimentary with poor service and limited options.
Overall Experience
9.05
Good location and pleasant staff, but cleanliness and breakfast issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:17

Property Description

Luxurious Accommodation
Babylon Hotel Den Haag offers elegant sound-proofed rooms with flat-screen cable TV and a luxurious bathroom. Each room includes free Nespresso coffee and tea facilities for a comfortable stay.

Convenient Location
Situated next to Den Haag Central Station, guests have easy access to the main shopping area, Scheveningen beach, and popular attractions like the Mauritshuis Museum. The hotel also provides direct access to the New Babylon shopping centre.

Dining and Relaxation
Indulge in a breakfast buffet and a variety of dining options at TheLivingRoom restaurant, where fresh local ingredients are used. Unwind with cocktails or wine at the stylish bar, or enjoy a quiet moment with a newspaper in the hotel's lounge.

Book your stay at Babylon Hotel Den Haag for a luxurious and convenient experience.

Important information:

Please note that access to the fitness facilities is allowed at a surcharge. Guests are requested to ask for more information at the reception if they wish to make use of these facilities.

Nearby parking is available at New Babylon/Central Station car park, next to the hotel.

Please note that a safety deposit of EUR 150 is required at check in.

If you make a reservation with a nonrefundable rate, you will receive an e-mail from the hotel with a secured payment link. This requires you to pay for your reservation. Nonrefundable reservations must be paid in advance via this link.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Location

Guest Reviews

8.4
Based on 3866 reviews
Cleanliness: 6.68
Service: 9.65
Location: 9.69
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 6.68
Overall Experience: 9.05
S
Simon • solo_traveller • gb
1
A Catalogue of Failure - appalling customer service
Pros:

Location
It had a vacancy

Cons:

Catalogue of failures
I booked this hotel stay when my flight from Schipol was cancelled at 11.30pm. Den Haag was the nearest vacant hotel. I arrived about 12.30pm with only my carry on bag wearing tropical clothes.

The receptionist brusquely told me there was a power cut and hence not even water. No apology just an answer to my question that it was expected to end about 8am. My room was on the 9th floor and off course the lift was not working. I was however issued a feeble torch.

The “non-smoking” room stank of fags. There was no drinking water supplied but fortunately I had a mouthful in a bottle. The toilet had one flush and after that became disgusting.

Next morning I spoke to the receptionist and she agreed on a refund for the night and I booked an additional two nights until my rescheduled flight. I paid for the two breakfasts I would take and for the city tax. After a reminder the receptionist emailed me the receipt. I was allocated a fresh room.

All ok I thought. Leaving at 5am two days later for my train I handed my keys to the night receptionist. He slowly and painfully struggled to read his computer screen. I was he stated due to pay for 4 breakfasts and city tax. I showed him the receipt for the breakfasts and tax I had paid but he just looked confused. He continued to insist that I had to pay another 70 or so Euros. What struck me was the complete lack of a customer service attitude. Eventually as time was running out I just left. He should have agreed to let me go and passed messages to day shift reception to sort out. However I felt I was treated as if I was a criminal.

I then received several links and emails demanding payment. Eventually by the time I was returning home about 4 hours later the polite receptionist emailed to say the mistakes had been rectified with an apology.

It will be interesting to see if I do eventually receive the promised refund via Booking.com.

2026-10-31 • via Nuitee
A
Ana • solo_traveller • pt
9
Pros:

O staff foi fantástico. Eu tive um pequeno problema e eles foram super compreensivos e simpáticos. No quarto encontrei um pequeno brinde - bolachas com um bilhete escrito à mão. Para mim, este cuidado faz toda a diferença no acolhimento

2026-10-31 • via Nuitee
M
Maria • couple • us
7
Pros:

The breakfast was amazing

Cons:

There were no face towels.
Bathroom door handle was broken- fixed during our stay but still loose.
The trash bins by the elevators were always full and not emptied daily.

2026-10-31 • via Nuitee
D
Danylo • couple • nl
10
2026-10-31 • via Nuitee
R
Rita • couple • nl
9
2026-10-30 • via Nuitee
P
Peter • solo_traveller • nl
5
2026-10-29 • via Nuitee
M
Marzena • couple • nl
4
Cons:

Er was geen elektriciteit in het hotel, dus ik moest een zaklamp gebruiken. Het was erg duur. En er was geen warm water. Ze zouden de hotelkosten moeten terugbetalen, in ieder geval de helft.

2026-10-29 • via Nuitee
E
Elisabeth • solo_traveller • gb
6
2026-10-29 • via Nuitee
A
Adrian • solo_traveller • gb
7
2026-10-29 • via Nuitee
C
Cristel • family_with_children • nl
9
Pros:

Een heel net hotel. Dicht bij het centrum en een goede uitvalsbasis voor onze dagtripjes. Goed ontbijt, zeer vriendelijk en behulpzaam personeel en een fijne gezinskamer!

2026-10-28 • via Nuitee
M
Melissa • solo_traveller • nl
9
2026-10-28 • via Nuitee
H
Harold • solo_traveller • es
8
2026-10-26 • via Nuitee
G
Gabriel • couple • es
3
Muy mediocre
Pros:

Cerca de la estación

Cons:

Falta de mantenimiento, sucio y dejado. Ni siquiera hay colchón, es un futón viejo y deformado con una sola almohada. Poca atención, ni nos dejaron agua ante un apagón programado.

2026-10-26 • via Nuitee
F
Frank • couple • de
9
2026-10-26 • via Nuitee
T
Tami • solo_traveller • il
8
2026-10-24 • via Nuitee
C
Cecilia • solo_traveller • pt
7
Cons:

O colchão era mau e nada confortável. Talvez por ser um aub-colchão

2026-10-24 • via Nuitee
S
Sarah Eve • couple • ca
9
Pros:

Convenient location right next to the train station. Comfortable bed and nice view.

2026-10-24 • via Nuitee
G
Gerard • couple • nl
9
Leonardo hotels topping the list.
Pros:

Breakfast was excellent, nice spacious area and plenty choices of food, drinks and fruits. Excellent service of front desk personnel and friendly helpful housekeeping.

Cons:

No dinner service

2026-10-23 • via Nuitee
S
Sandra • family_with_children • de
8
2026-10-22 • via Nuitee
T
Thea • couple • nl
8
Pros:

Locatie

2026-10-22 • via Nuitee