Keppel's Head Hotel

Hotels
Independent
8.2 (2699 reviews)
24-26 The Hard, Portsmouth, England, PO1 3DT , Portsmouth , GB

Facilities

Free WiFi
Luggage storage
Concierge service
Elevator
Conference space
Safe-deposit box at front desk
Free newspapers in lobby
Front desk (limited hours)
Smoke-free property
Free reception
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Good breakfast
Cons:
Dated decor
Issues with cleanliness
Uncomfortable mattress

Categories

Cleanliness
7.8
Clean but mentioned issues with not much hot water and needed decoration.
Service
9
Staff were very helpful and friendly, contributing positively to experiences.
Location
8.8
Location perfect for visiting key attractions and transportation.
Room Quality
7.5
Rooms were clean but some furnishings were tired; issues with bed configuration.
Amenities
8
General amenities met needs including breakfast and parking.
Value for Money
7.5
Perceived value impacted by decor and some additional charges.
Food and Beverage
8.5
Breakfast was very good and well-received.
Overall Experience
8.5
Overall stay was pleasant despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:50

Property Description

Convenient Amenities

Enjoy complimentary wireless internet and concierge services at Keppel's Head Hotel. Stay connected and well taken care of during your stay.

Delicious Dining and Socializing

Savor a satisfying meal at the hotel's restaurant and mingle with other guests at the daily complimentary reception. Unwind with your favorite drink at the bar/lounge, creating unforgettable memories.

Event Spaces and Smart Rooms

Host your event in the hotel's flexible conference space and meeting room. The 30 guestrooms feature Smart televisions, complimentary wireless internet, and well-equipped bathrooms with complimentary toiletries. Perfect for leisure or business travel.

Plan your stay at Keppel's Head Hotel in Portsmouth, steps away from major attractions and amenities. Experience the historical charm and modern comforts during your visit.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.2
Based on 2699 reviews
Cleanliness: 7.8
Service: 9
Location: 8.8
Room Quality: 7.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8.5
R
Robert solo_traveller gb
9
Relaxing and enjoyable.
Pros:

Very pleasant stay. Staff very helpful. Quiet clean and near points of interest. Restaurant is very good. I ate there each night of my stay. I hope to return.

Cons:

Nothing.

2026-04-17 via Nuitee
T
Terry couple gb
8
2026-04-15 via Nuitee
P
Pascal family_with_children fr
9
Une agréable semaine en Angleterre.
Pros:

Le charme d'un hôtel de caractère où ont résidé les Beatles et, semble-t-il, des agents secrets du KGB et du MI6 durant la Guerre Froide, le petit-déjeuner copieux, la proximité du Portsmouth Historic Dockyard et de Millennium Promenade.

2026-04-15 via Nuitee
S
Smyth family_with_children gb
10
Short and sweet.....
Pros:

The staff were lovely and introduced themselves during our stay and made us feel welcome and appreciated and cared about. The reception area was manned which is so important and in keeping with the this area of portsmouth. Real unscripted scenarios handled beautifully and gently by the staff. Hot chocolate, not just tea and coffee in the room scored a thumbs up. Lights worked. Soft furnishings beautiful and clean. The rules clear. My mum slept and rested and also walked more enjoying the setting presented. It's a working Dock with real weather. Very blustery. A dockyard for sails...most definitely..

Cons:

We wish we had been more adventurous with the buses going to Southsea to visit the paleontology museum and beach however the historical and live dockyard gave us interest. Live MD Police on the gate gave us a heightened enjoyment and we walked from venue to venue.

2026-04-13 via Nuitee
P
PatriziaRoma couple it
4
Nessuno sforzo per rendere piacevole la permanenza - non ritorneremo
Pros:

La posizione in prossimità della stazione ferroviaria e degli autobus.

Cons:

La camera era sporca, tavolini e comodini impolverati e peraltro non hanno nemmeno effettuato la pulizia della stanza tra un pernottamento e l'altro (vi abbiamo soggiornato due notti). Mancava il phon, la tv si accendeva ma nessun canale era visibile, il rumore dei treni (ferrrovia ad un passo) ci ha accompagnato tutto il tempo. Il personale, salvo un giovane ragazzo, non è accogliente, soprattutto la signora del reparto colazione è veramente scontrosa. La colazione pessima.. pochissima scelta anche per la continentale.

2026-04-13 via Nuitee
N
Nicole couple ch
8
Gute Lage
Pros:

Gute Lage der Unterkunft mit Parkplätzen in unmittelbarer Nähe. Zimmer eher spartanisch eingerichtet.

Cons:

Frühstück hätte potential nach oben.

2026-04-13 via Nuitee
J
Janice solo_traveller gb
10
Pros:

We had a lovely stay at tje hotel. Breakfast was excellent. Perfect location near the bus station and train station

2026-04-13 via Nuitee
G
Gail couple gb
7
Perfect location for shopping. Pleasant stay
Pros:

Great location. Good breakfast, lovely staff

Cons:

A little outdated but rooms clean and comfortable

2026-04-09 via Nuitee
K
Katya family_with_children gb
7
Nice old spirit hotel but needs some refurbishment and improvement
Pros:

Location is great - just opposite the Splinnaker tower, old harbour and shopping outlets.
We got a large family room for 3 people that was a good surprise.
Table and chairs in the rooms that makes the stay more comfortable.
Hot chocolate provided was a nice touch.
Beautiful decoration in the restaurant.

Cons:

Limited breakfast - the full English breakfast was quite small. The continental breakfast options were very limited as well. Poor filter coffee. Only one small toaster. No tables for more than 4 people.
Strange unpleasant smell in the corridors.
Big damp spots on the wall in the room.
Stains on the carpet.
Sockets behind the bedside tables - very inconvenient to use them Not enough sockets for 3 people.
No minibar or small fridge in the rooms.
Air conditioner in my son's double room didn't work, a fan was provided instead.
Double room was quite small.
Small double beds too - great for 1 person but uncomfortable for 2 people.
Quite small bathrooms.
Our rooms looked at a wall just in front of the window.

2026-04-09 via Nuitee
J
Jan Sverre couple no
7
2026-04-05 via Nuitee
J
Jörg couple de
8
Pros:

Sehr gute Lage.Kurze Wege zu den Sehenswürdigkeiten.

Cons:

Frühstück.Keine Wurst oder Käse.Toast, Müsli oder Englisch Breackfast.

2026-04-05 via Nuitee
B
Berit couple se
10
Pros:

Perfect location, charming, full of history, and very friendly and helpful staff.

Cons:

Hard beds.

2026-04-05 via Nuitee
M
Muriel couple ch
6
2026-04-05 via Nuitee
L
Louise Martel couple fr
7
2026-04-05 via Nuitee
D
Daniel couple gb
7
Polite staff, clean room , good location
Cons:

The breakfast could have been better,

2026-04-04 via Nuitee
K
Kath couple gb
8
2026-03-31 via Nuitee
K
Kath couple gb
8
2026-03-31 via Nuitee
J
Jackie couple gb
9
Excellent, would return. Breakfast was excellent.
Pros:

Central location with bus stop right outside and shop next door. Parking too which is a bonus.

2026-03-29 via Nuitee
A
Andree couple gb
8
Perfect stay
Pros:

Location was great & free parking
Very friendly staff

Cons:

Nothing

2026-03-28 via Nuitee
J
Jennie solo_traveller gb
8
2026-03-26 via Nuitee