Sofitel Strasbourg Grande Ile

Hotels
•
Sofitel
8.4 (482 reviews)
Place Saint Pierre Le Jeune , Strasbourg , fr

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Attentive service
Friendly staff
Cons:
Cleanliness issues
Old room conditions
High prices for value

Categories

Cleanliness
6.69
Numerous reviews indicate severe cleanliness issues, including dirty carpets and unpleasant odors.
Service
9.66
Staff was generally described as kind and attentive, providing good service.
Location
10
Several reviews praised the hotel's location, noting its convenience and accessibility.
Room Quality
7.2
Many guests noted that the rooms were outdated and in bad condition, needing renovation.
Amenities
8.65
Amenities were mentioned, with some being satisfactory, though some guests felt they could be improved.
Value for Money
7.68
The pricing was frequently mentioned as high relative to the quality and conditions noted.
Food and Beverage
8.14
Food quality received mixed feedback, with both good and poor experiences mentioned.
Overall Experience
9.19
Overall experiences varied, with many complaints balanced by several positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:07

Property Description

Luxurious Accommodation
Indulge in the comfort of Sofitel MyBeds and modern amenities like flat-screen TVs and unlimited Wi-Fi at our hotel on Grande Ile.

Exquisite Dining
Savor French cuisine made with local ingredients and complement your meal with fine regional wines at our restaurant. Unwind at Le Link lounge bar with a choice of cocktails and champagnes.

Convenient Facilities
Stay active at our fitness centre and host successful meetings in our well-equipped meeting rooms. Explore the nearby train station, historic sites, and boutiques easily from Sofitel Strasbourg Grande Ile.

Book now for an unforgettable experience at Sofitel Grande Ile, where luxury meets convenience in the heart of Strasbourg.

Important information:

Please note that the maximum occupancy indicated for each room type also includes children and/or babies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SXB

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for free when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 42 per day.

Location

Guest Reviews

8.4
Based on 482 reviews
Cleanliness: 6.69
Service: 9.66
Location: 10
Room Quality: 7.2
Amenities: 8.65
Value for Money: 7.68
Food and Beverage: 8.14
Overall Experience: 9.19
H
Haris • family_with_children • cy
8
2026-02-11 • via Nuitee
D
Dounya • couple • fr
9
2026-02-10 • via Nuitee
R
Robin • couple • gb
8
2026-01-29 • via Nuitee
F
fadi • extended_group • ch
5
2026-01-21 • via Nuitee
L
Léa • couple • fr
4
2026-01-19 • via Nuitee
F
FELICITA • family_with_children • it
8
2026-01-19 • via Nuitee
F
Fatema • family_with_children • bh
1
Pros:

The location

Cons:

تنقلنا في عدة في مدن اوربية ولكننا هذه المره فوجئنا من تصرف طاقم الاستقبال اثناء وصولنا لهذا الفندق ، حيث تم اعطائنا اربع غرف في طابق فيه التكييف لا يعمل .
ابلاغناهم و تم نقلنا الى غرف اخرى في طابق اخر ولا تعمل ايضاً وتم تزويدنا بمراوح اضافية ، و لم نتمكن من الاقامة في تلك الغرف .
و ابلغناهم مرة ثالثه بضرورة تغيير الغرف لن الوضع لا يستحمل،حيث اكتشفنا بالصدفة ان هناك غرف ذات تكييف جيد .
و تم اخبارهم بذلك ، و بعد معاناه قاموا بنقلنا للغرف المقبولة .
و قد افسد هذا التعامل جو الاقامة في ستراسبورغ و اضاع وقتنا في التنقل بين الغرف .
وللعلم وهل يعقل لفتح ثلاجة الغرفة فقط، يستوجب دفع مبلغ و قدره 10 يورو

2026-01-19 • via Nuitee
F
Fatema • couple • bh
2
Pros:

الموقع

Cons:

كانت من اسواء الاقامات في حياتي ، اعطونا غرف في طابق لا يوجد به تكييف، حيث العامل افاد بان لايوجد تكييف يعمل في هذا الطابق ويتوجب تغيير الغرف ، وكنا اصحاب مرض ضغط وقد نمنا في الحر ، ونقلونا لغرف اخرى في طابق اخر و ايضاً لا يعمل التكييف، و بعد 24 ساعه تم نقلنا للمره الثالثه ، حيث تم اضاعه يومين من الحبه فقط في التنقل بين الغرف وكنا عائلة كبيرة.

2026-01-19 • via Nuitee
I
Ilyace • couple • fr
8
2026-01-19 • via Nuitee
S
Sara • couple • fr
9
2026-01-17 • via Nuitee
R
Roland • solo_traveller • be
8
Un hôtel 5 étoiles décevant!
Pros:

L’emplacement est dans le centre, l’amabilité du personnel.

Cons:

Cet hôtel est plus un 4 étoiles qu’un 5 étoiles! Petit déjeuner tout à fait banal, lors duquel le service laisse à désirer! Chambre très petite, même pas un fauteuil!

2026-01-08 • via Nuitee
F
Faiçal • solo_traveller • de
10
Pros:

The help to buy flowers on a Sunday and also reserve a very restaurant perfectly adapted to us on a period with not so many restaurants open, plus extra towels in case i needed. All was truly perfect. Very friendly service.

2026-01-06 • via Nuitee
Z
Zsuzsanna622 • Couples • Auckland Central, North Island
4
A huge disappointment
Pros:

I am an Accor Gold (now Platinum) member because I have stayed at a lot of Accor group hotels around the world. Earlier this year I stayed in half a dozen in France and was shocked to find that the hotels in the chain’s home country were in the worst shape. But none have been so bad as the Sofitel in Strasbourg. This was particularly disappointing as we splurged for what we hoped would be a special new year’s week. We usually stay in Mercures but while travelling the last two months we stayed at a number of 5-star hotels. I was shocked that this Sofitel calls itself that.

My heart fell and I was so depressed when I saw our room. I booked a luxury king room for 6 nights at 457 euros/night. The room was awful!

- Tired looking, scratched and worn woodwork
- old, ugly furniture
- A crappy, uncomfortable little sofa
- Nothing on the walls, no decor to make the room seem homey and inviting
- Old, ugly carpet
- Poor lighting
- No cushions
- Bathroom is tiny but even so there is room for what’s missing:
- Hooks are on the back of shower wall, where things hung there get wet, instead of on the outside wall (there is room) or on the back of the door
- NO towel racks. At all. Just a small handle like thing on the shower glass. But they want you to reuse towels! Where are we to hang them to dry?
- Very little storage area and the glass shelf they added is tilted so everything slides off. There is plenty of room under the very poorly designed sink for a little cabinet
- Bathroom fan doesn’t work
- Shower drains very slowly, fills up while you are showering so by the end you are standing in 5 cm of water

The hotel was very busy but the breakfast area, and the staff, could not handle the volume. We had very long waits for a table for the first few days. The Buffet area is tiny and poorly designed, it could not fit the number of people. Food was not refilled fast enough.
Waiters were running, cleaning tables, but not taking coffee orders. There were hot items available at no extra charge but this was never conveyed. By the third morning, when we saw others getting omelettes, we asked. We felt bad for the staff who were not managed well or there weren’t enough of them.

When we arrived there was no acknowledgment of Accor membership or Gold status and no welcome drink as has always been the case at Accor hotels.

Overall service was friendly, when they had the time. But I feel that my New Year was ruined by staying in a run down, poorly maintained hotel when I expected the luxury that is promoted by the Sofitel brand. I will be thinking seriously about future stays in Accor group hotels. I’ll certainly not stay in a French one again.

2026-01-04 • via Tripadvisor
X
XavierK807 • Couples • Mondorf-les-Bains
10
Christmas time in Strasbourg
Pros:

As usual we booked this hotel and as usual our experience was great and this since more than 30 years where I’m customer of this place. We were at l’y welcomed by the concierge who took care of our car. Once at the reception desk the great experience went on and our room was directly ready. Our room was very cosy, clean and well decorated…. In the morning we could enjoy an excellent breakfast, the choice on the buffet of local and standard dishes were more than enough and the stuff took very care of us. All in one, nothing to add than just book your room and enjoy ….

2026-01-04 • via Tripadvisor
C
Craig0 • Family • Brisbane, Brisbane Region, Queensland
10
Top location, friendly service
Pros:

After reading some of the previous negative reviews, I thought this hotel was going to a fleabitten, rundown dive.

I needn't have worried! Sure, the hotel is a bit on the older side, but so what, not all hotels can be sparkly and new.

Check in was efficient and friendly, with a good description of the town and a map provided (my favourite!). The arrangement to use the in room fridge was a bit weird though, you have to pay a 100 Euro deposit per night to be able to open the fridge.....I couldn't quite understand this. First world problem though.

Rooms were a good standard, and the connecting arrangement works well (we had 2 rooms).

Breakfast is pretty decent, they make a nice omelette and there's a good selection of hot and cold foods. Bar was quite impressive, a wide selection of champagnes on ice, with friendly bar service.

I think best of all is the location of this hotel, walking distance to everything, and less than a 10 minute walk to the cathedral. Plus a 3 minute walk to Primark if you're in the market for a bargain!

Happy to stay here again.

2026-01-04 • via Tripadvisor
E
ELENI • couple • gr
6
2026-01-03 • via Nuitee
J
José • couple • ch
5
Pros:

Emplacement de l'hôtel. Repas du soir très bon.

Cons:

Prix de la chambre trop élevé par rapport aux prestations attendues pour un hôtel 5 étoiles.
Personnel attentionné mais peu réactif. Petit déjeuner très moyen.

2025-12-30 • via Nuitee
L
luisa • family_with_children • es
7
Pros:

Fatal, nunca habia nada en el bufete, muy poco personal, prácticamente le doy un 3

2025-12-30 • via Nuitee
F
Franck • solo_traveller • fr
1
À éviter
Pros:

L’emplacement

Cons:

L’état des chambres, qui date de + de 20 ans, de + 1 chambre qui sent la cigarette ou la propreté est à désirer.

2025-12-29 • via Nuitee
V
Volodymyr • family_with_children • ua
8
Pros:

Місце розташування.
В готелі ковзанка, послуги паркування. Дуже привітний персонал! Взагалі колись був чудовий готель, а сьогодні все застаріло і ціна не відповідає якості

Cons:

Номера старі, з вікна вітер, двері в кімнатах пошарпані, система опалення і кондиціювання стара.
В ресторані не вистачає місця для гостей, черги на сніданок
Колись це був дуже гарний готель!

2025-12-26 • via Nuitee