The Ritz London

Service was phenomenal. Everyone from the Bell Hop, Front Desk, Concierge were perfect. Asking about the stay, helping with things to do and see in the city.

Absolute wall to wall luxury - customer service was impeccable and so friendly. Nothing was too much trouble!

Staying at The Ritz London is an experience you will want to return to again and again. Your visit is thoughtfully prepared long before you even take a step inside — the staff are gracious, attentive, and truly make you feel welcome, appreciated, and taken care of.

Anyone who orchestrates processes and operations in any business knows that when things appear effortless, there is an extraordinary level of thought, precision, and professionalism behind it. This is exactly how I see The Ritz — polished, classy, and impeccable.

What stands out just as much is the people. Across every touchpoint — from concierge, valet, reception, and housekeeping to The Palm Court, the restaurant, and the Rivoli Bar (special greetings to a Lithuanian bartender working there) — The Ritz brings together individuals who are not only exceptional in their professionalism, but also in their cultural awareness, warmth, and presence.

It takes you back in time in the very best sense. The food, the service, and the beautifully decorated rooms come together to create something close to a fairytale.

We were genuinely won over. The Ritz London has gained new regular guests — we are already planning to return each year to relive its magic and the beauty of London altogether.

P.S. Being addressed as “Madam Asta” throughout my stay was a small detail that brought a smile every time — charming, personal, and a reminder that what we truly value is to be seen not just as guests, but as individuals.

World class service!

The staff were excellent throughout the hotel. Nothing was too much trouble and we were well looked after. A special mention for Tony on the key desk, who was very knowledgeable, helpful and made us feel very welcome.

Loved the Hotel decor

The hospitality really is like no other hotel. We were so looked after, no detail too much. So special

I had the chance to experience the afternoon tea time during my stay and that is something I greatly recommend, On the other hand the service at the Rivoli Bar and the Restaurant was simply superb!!.

Londyn miluji ale tento hotel byl absolutni zklamani uz ma vse dobre zasebou je to stare a hrozny pri priserny servis byla to pro nas velmi spatna zkusenost nedoporucuji nikdo nas neinformoval ze hotel ve v plne rekounstrukci dale dva dny se neslo dostat do hotelove restaurace i kdyz vedeli ze budeme slavit narozeniny jednoho hosta strikne vam hotel diktuje dress code coz je vporadku
jen ho dodrzuje opravdu mala cast hostu coz je trapne pokoje jsou neodhlucnene vse je slyset postele jsou stare a vrzajici na pokojich neni perina jen kousava deka pozadaly jsme o perinu nebylo nam vyhoveno pani mamazerka je absolutne nechapajici a na sve pozici nema co delat snidane jsou mic moc vejce nenedikt je spatne provedeno personal je zmateny poleval nam stul ubrus cajem padalo jim ovoce po stole a mistnosti prvni dojem otresny co se tyce caje o pate ktery se odehrava na hlavni chodbe hotelu ve velmi stisnenem prostoru kdy se lide primo mackaji o sebe je strasne opravdu nedoporucui v londyne je spousta lepsich hotelu a mist kde jidlo a caj o pate je opravdovym zazitkem ale pro me obrovska zkusenost ze hotel ritz uz nikdy. neni vse zlate ! Co se trpiti

High class

From the moment I entered the Ritz to the second I checked out, the experience has been memorable.
The doorman whose name I forget, was ever so accommodating and helpful in guiding me to the reception. The lady housekeeper was so kind to give me a tour of the hotel and help with a few photos. What can I say about the lovely, hardworking room attendant who provided turn down service! In general, the staff get all the stars! Their hospitality was deeply heart-felt and they were able to satisfy my odd requests.
As for the room, it exceeded my expectations! I loved the size, the comfort of bed/pillows and the elegance of a bygone era. I miss it already and looking forward to coming back again!