The Ritz London

An appalling and deeply condescending experience.
My wife and daughter arrived at the Ritz on a cold, rainy day, soaked and freezing after being caught unprepared by the weather. They were dressed somewhat casually and hastily, simply wearing whatever extra layers they had with them, and only wished to come inside for tea, warm up, and wait for me.
Instead of being welcomed with the elegance and hospitality one expects from a hotel of this reputation, they were stopped at the entrance by a porter behaving more like a nightclub bouncer. He informed them, in an extremely condescending manner, that there was a dress code.
What made the situation even more disappointing is the obvious inconsistency in how such rules appear to be applied. One regularly sees celebrities, influencers, and VIP guests admitted in outfits far less appropriate than what my family was wearing that day.
True luxury is not about policing appearances with arrogance; it is about grace, discretion, empathy, and hospitality. Sadly, this experience reflected none of those qualities. The Ritz no longer seems to embody the timeless elegance and class for which it was once renowned.”

Unser Aufenthalt im The Ritz London war schlichtweg unvergesslich – ein echtes Erlebnis auf höchstem Niveau. Schon beim Betreten des Hotels spürt man die besondere Atmosphäre aus Eleganz, Tradition und Luxus. Jeder Winkel des Hauses strahlt Stil und Klasse aus, ohne dabei jemals distanziert zu wirken.

Unser Zimmer war wunderschön – geschmackvoll eingerichtet, makellos sauber und mit unglaublicher Liebe zum Detail gestaltet. Der Komfort war außergewöhnlich, vom herrlich bequemen Bett bis hin zum perfekten Service im Zimmer. Man fühlt sich vom ersten Moment an rundum wohl und willkommen.

Besonders hervorheben möchten wir auch das Frühstück: einfach hervorragend. Die Auswahl war exquisit, die Qualität der Speisen erstklassig und der Service dabei aufmerksam, charmant und absolut professionell. Der Start in den Tag hätte nicht schöner sein können.

Das Herzstück dieses außergewöhnlichen Hotels ist jedoch ohne Zweifel das Personal. Selten haben wir eine solche Herzlichkeit, Höflichkeit und echte Gastfreundschaft erlebt. Jeder einzelne Mitarbeiter begegnete uns mit einem Lächeln, unglaublicher Aufmerksamkeit und einer Selbstverständlichkeit im Service, die ihresgleichen sucht. Man hatte jederzeit das Gefühl, nicht einfach Gast, sondern wirklich willkommen zu sein. Diese Freundlichkeit und Zuvorkommenheit machen das The Ritz zu etwas ganz Besonderem und heben es weit über andere Luxushotels hinaus.

Besonders auch die Hall Porter (Concierge) waren wirklich ausgesprochen hilfsbereit und konnten praktisch alles schon im Vorfeld organisieren.

Vielen Dank an das gesamte Team des The Ritz London für diese wunderbare Erfahrung – wir kommen garantiert wieder!

I am sorry but for the price the old room ammneities and fittings are amajor let down. The smell of cigarette smoke that lingers I find foul. Service is great but it is just poor value

Our son chose the Ritz London for his coming-of-age birthday. He wanted a special, elegant and special place. It was truly a choice that fully confirmed his expectations.
From the moment we entered the hotel, we felt like we were stepping into another world, the interior fragrance, live piano music and the beauty of the interior design captivated us.
Dinner in the main restaurant was perfect, the taste of the dishes, the impeccable service, the ballroom like a ballroom from the good old days were a story.
The next day we enjoyed an extremely elegant afternoon tea and completed it with an evening at the opera.
The room was completed with all kinds of details from chocolate and fine candies, quality cosmetics, beautiful furniture, so the accommodation was at its best.
We left with the most beautiful memories and the desire to return.

Wonderful stay as always. It was our third time at the Ritz London, we always hope to come back. Very best hotel, at the very best location, with the very best and smiling staff.

A classic luxury experience with that old school royal vibe.
The service is super attentive and makes you feel really special and the famous afternoon tea is definitely worth it.
The hotel looks stunning and elegant but some parts feel a bit traditional rather than modern. Overall it’s expensive but for the experience and atmosphere it’s something you should try at least once.

Luxury like a palace.

The most incredible experience
Wonderful staff throughout creating magical time
Thankyou so much The Ritz
We will see you again soon

The Ritz is one of the finest hotels in the world, from the magnificent room to the excellent service, and the stellar food, you are guaranteed a delightful evening, never to be forgotten, highly recommended !

Service was phenomenal. Everyone from the Bell Hop, Front Desk, Concierge were perfect. Asking about the stay, helping with things to do and see in the city.

As always service with a polite smile confidence and politeness , a venue where you feel relaxed and respected as a patron
The food was superb , time to enjoy your meal and surroundings

Absolute wall to wall luxury - customer service was impeccable and so friendly. Nothing was too much trouble!