Norbreck Castle Hotel Blackpool

Hotels
Britannia Hotels
5.8 (13217 reviews)
Queens Promenade , Blackpool , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Cons:
Poor cleanliness
Cold rooms

Categories

Cleanliness
3.76
Multiple reviews cited issues with cleanliness, including dirty pillows and stains.
Service
7.23
Service quality varied; some staff were helpful while others were rude.
Location
6.77
Location is acceptable but affected by the overall quality of the hotel.
Room Quality
4.72
Rooms reported to be cold, some with maintenance issues and discomfort.
Amenities
5.75
Amenities were limited; some guests mentioned closed facilities.
Value for Money
4.71
High price for low quality accommodations; deemed poor value.
Food and Beverage
7.26
Food quality was praised; however, prices were considered high.
Overall Experience
6.23
Overall experience mixed due to various complaints outweighing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:23

Property Description

Stunning Seafront Views:
Experience breathtaking views of Blackpool seafront from The Norbreck Castle Hotel, located just a short tram ride away from the vibrant town centre.

Luxurious Amenities:
Indulge in the hotel's sauna, spa, and 18-metre pool for a relaxing stay. The individually decorated rooms feature modern conveniences like TVs, tea/coffee facilities, and work desks, with some offering picturesque sea views.

Entertainment for All:
From traditional dining at Castles Restaurant to lively evening entertainment at Copper Face Jack’s bar, there's something for everyone. Families can enjoy the children’s splash pool, amusement arcade, and the exciting 36-seater cinema.

Book now to enjoy a memorable stay at The Norbreck Castle Hotel!

Important information:

At check-in, you should have a credit card. This may be pre-authorized by the hotel for possible extra costs during your stay.

Spindles Health & Leisure Club Prices:
Poolside Per Session: GBP 2.50 for an adult, children under 12 years of age - free of charge.
Gymnasium Per Session GBP 3.00. No under 16's permitted in the Gymnasium.

Spindles Weekly Pass (allows access to the Spindles Leisure Club for up to one week): GBP 10.00 for an adult and children over 12 years of age, poolside and under 12 years of age free of charge,
Spindles weekly Gymnasium Pass GBP 10.00 for an adult over 16 years of age. No under 16's permitted in the Gymnasium.

Towels are available for hire at a cost of GBP 1.50.

Children under 16 years of age must be accompanied by an adult and are not permitted in the gymnasium.

Swimming rations in the pool - under 12 years of age must be accompanied by a swimming adult (1 adult: 2 children), 12 - 16 years of age must be accompanied by a swimming adult (1adult: 4 children).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BLK

Property Policies

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs GBP 7 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 3 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

5.8
Based on 13217 reviews
Cleanliness: 3.76
Service: 7.23
Location: 6.77
Room Quality: 4.72
Amenities: 5.75
Value for Money: 4.71
Food and Beverage: 7.26
Overall Experience: 6.23
S
Steve couple gb
8
2026-06-06 via Nuitee
B
Beddoes solo_traveller gb
9
2026-06-06 via Nuitee
S
Soden solo_traveller gb
9
Pros:

The location.

Cons:

It was cold in the bedroom

2026-06-06 via Nuitee
M
Mathieson family_with_children gb
10
Great value stay
Pros:

Love this hotel. Great staff. Good food. Good entertainment.
Its not the poshest place but its comfy and clean .
Self service breakfast and dinner were available and absolutely brilliant choice for both. Again the staff were brilliant and friendly .

Cons:

The shower curtain was not attached but I just got on with it. Not a big problem.
The guest next door on the phone to his wife and then his girlfriend provided endless amusement but his snoring was awful. Not the hotels fault .

2026-06-06 via Nuitee
L
Lisa family_with_children gb
3
Excellent staff
Pros:

The staff on the desk, Jacob and Ross were fantastic, the room allocated was filthy and dire to say the least and damaged I didn’t ask to change rooms just wanted it noted that it was like that upon arrival and Ross offered to change the room immediately, Jacob who was on the night shift about to finish was full of smiles and very polite and well mannered, I was looking for an old style charger having been out first thing looking but no shops open went above and beyond and found one for me, which literally saved my life, thanks

Cons:

The hotel could be lovely if a lot of money was to be invested. Had to walk through a loud bar/nightclub to get to our room and as we arrived late with my son it’s not the environment I would have voluntarily exposed him to with the language and drunk people

2026-06-06 via Nuitee
J
Jamie solo_traveller gb
7
2026-06-06 via Nuitee
L
leanne solo_traveller gb
8
Pros:

Great stay for the price. Staff friendly reception. Pool fun for kids.

Cons:

Could of been more floats for children. Some biscuits for your tea. But still enjoy my coffee. .

2026-06-06 via Nuitee
L
Linz solo_traveller gb
9
Amazing. Would 💯 recommend. Xx
Pros:

I loved the staff and entertainment and location was amazing, right across from the beach. The castle was huge. Shops nearby and other places too but plenty on site if you didmt want to leave hotel. Things to do for everyone. Fantastic atmosphere. All staff were fantastic.

Cons:

Few maintenance and age issues. Little diy project is all it needs really. It is a fantastic place though. The food choices were great, defo needed more veg for a Sunday dinner though. (The tiniest baby carrots I've ever seen no other veg other than potatoes and cauliflower cheese defo need greens) it's mainly that but obviously it's a huge place and certain areas were getting sorted and decorated even whilst I was there so they are on it. Defo needs it in the rooms even little touches will make a huge difference. Price was reasonable however and I enjoyed my stay other than external factors that wasn't the hotels fault at all. I cannot fault them other than that at all. I will 💯 be back and would still recommend then even with the few maintenance issues it's still worth it!! 👌 💯

2026-06-05 via Nuitee
J
Julianna couple gb
7
Short trip to Blackpool
Pros:

Friendly staff

Cons:

Needs a refurb and there was stains on the bed board and hair in the bath tub

2026-06-05 via Nuitee
R
Robert couple gb
2
Genuinely wouldn’t have used the room as a safe house if I ever had to. Won’t be returning.
Pros:

The location was suited fine on the seafront and not on the busy shop front area of the piers.

Cons:

The cleanliness (worst place I have stayed at all across the UK. The gilding interior is worn down, constantly creaky and thin walls and floors. The room had been “cleaned” after asking for them to clean it a second time and I had to then myself clean it again. Before then being tipped over the edge by the fact the bathroom door didn’t have a complete handle locking mechanism and the replacement one above wasn’t even aligned to the slide lock so the door didn’t actually lock. I then went back down to reception a further time to state that I wouldn’t honestly use the room as a safe house if I had to it was that bad. I was told (this was about 2 hours after the initial clean) that the manager themselves were going to come and clean it. But I said it was too late I cleaned it as best as I could myself BUT I wanted to change rooms. I was later then moved to another room which was slightly cleaner but still wasn’t worth the stay. I’d never again stay at this specific hotel, I didn’t sleep well the 2 nights I was there and didn’t at all feel like it was sanitised enough to not live out of my suitcase the full time. However, due to not being from the area had no choice but to stay the 2 nights till home time.

2026-06-05 via Nuitee
R
Ryan solo_traveller gb
10
2026-06-05 via Nuitee
M
Michelle couple gb
5
2026-06-05 via Nuitee
M
Megan family_with_children gb
8
Great value for money - great location
Pros:

Excellent views and lots to do inside the hotel

Cons:

Cleanliness of the room wasn’t great, no toilet rolls etc either. Had to go out and purchase my own as very little staff to be found

2026-06-04 via Nuitee
A
anthony solo_traveller gb
8
2026-06-04 via Nuitee
S
Sanjeev solo_traveller gb
8
2026-06-04 via Nuitee
J
James couple gb
5
Cons:

Having to pay to swim

2026-06-04 via Nuitee
B
Bartosz solo_traveller gb
10
Cons:

Location

2026-06-04 via Nuitee
T
Teresa family_with_children gb
7
Was a nice place to stay, good transport links
Pros:

Check in , leisure facilities, entertainment, staff friendliness

Cons:

Food offer

2026-06-04 via Nuitee
D
David solo_traveller gb
7
Okay
Pros:

Allowed to eat from delivery to hotel

Cons:

Long que reception seemed to take forever to check in

2026-06-03 via Nuitee
V
Vicky solo_traveller gb
1
2026-06-03 via Nuitee