Billesley Manor Hotel & Spa, a Tribute Portfolio Hotel

Very poor and woefully overpriced hotel - and certainly not what I'd expect from a Marriott (not even its lowest collection brands). The staff were somehow simultaneously overly precious and slovenly. The breakfast was the eorst breakfast we've ever had at any hotel - let alone a Marriott. The room was like a sauna and there were so many flies that they had to put netting over the food. We only booked this hotel with our 5 yr old son so we could use the pool. We brought him excitedly down to use it mid afternoon after we checked in and managed to have our broken tv repaired only to find out that they only allow children in the pool between 8-10 am or 4:30-6:30. Anyone who knows anything about young kids would know that those are really inappropriate hours for kids. And during those hours you had to endure seething glares from other guests who clearly weren't aware of this 'family time' either and were frustrated with us for being there consisting on swimming laps across the shallow end which is where kids under 1.2m tall gravitate towards.

We were locked out of room halfway through our stay despite being promised that wouldn't happen. At breakfast we were needlessly made to walk a certain way in, not allowed through a door only to
Be seated right next to that door.

All of these issues in isolation are not catastrophic- and may even seem petty. But the combination of all these little irritations with the apathetic and incompetent staff made our short stay infuriating and unpleasant.

Big lesson learned about blindly trusting the Marriott brand. Save your money- as this hotel cost about 4-5x what it's worth.

The hotel is lovely we enjoyed the grounds enormously. Breakfast was great and the beds so comfortable although we were a little disappointed with the room as we imagined more space to work as you advertised for a superior room on your website. The seating area was what I would have imagined from a standard room. The view outside our room was awful. The description was courtyard view but we looked out on an old shed, greenhouse and a stack of old boards. As my partner said we would have paid extra not to have that view. Otherwise we enjoyed our stay and use of the spa and pool and massage. Some staff much friendlier than others.

Lovely food. Lovely location. Beautiful building and gardens. Lovely room. Lovely health spa and pool. Overall Lovely!

The drive up to the main hotel was ok. The grounds looked well kept..the main hotel building and reception area were really nice and clean and check in was smooth. I booked a barn style room, the photo showed beams but the room did not have any beams which was disappointing as that's why I choose that room. We also had to ask for robes.. which should have been in the room. The hotel is dog friendly, I believe the previous guests had a dog in our room as I found thick strands of, what I believe was dog hair in the bathroom on the floor and the bed had black crumbs in it. So I was unable to sleep.

The pool area was clean but the sauna rooms were very small. 4 people was crowded. Didn't eat here but the food what I saw looked nice. The staff in the spa area where really welcoming. The hotel grounds were nice for sitting and relaxing. Hotel just needs to look at cleanliness or have specific rooms for people with dogs.

We had a very enjoyable stay, aided by the sunny weather. The hotel was very comfortable and convenient for getting into Stratford-upon-Avon.
Whilst the service in the restaurant was a little slow, the food was very good quality and well presented.
The breakfast buffet was disappointing.

The facilities were really nice and clean. The staff were the highlight though every one of them was so polite and helpful. An absolute credit to the company. The grounds are absolutely fantastic

Everything

We enjoyed our stay and loved its proximity to Stratford and all things Shakespeare as well as being on the northern edge of the Cotswolds and the many villages and towns of that singular region. Our room was small but comfortable, located in a former barn on the property, which was originally built in the early 17th century.

Unfortunately, the property is not maintained to typical Tribute Hotel standards and looks a bit careworn. We saw cobwebs in the rafters, dead insects on the windowsills, and dusty glassware and collector's pieces on the shelves.

We were also visiting during an unprecented drought, as the area had not had appreciable rain for some eight weeks, so everything was uncharacteristically brown and dry--not the property's fault, obviously, but it did detract from the overall ambience.

Unfortunately, my stay at Billesley Manor fell well below expectations, particularly given the standard I would expect from a hotel of this type.

My room was noticeably dusty, with cobwebs present, and the carpet was marked and looked in need of attention. I have photographs showing the condition of the room.

I appreciate that Billesley Manor is an old, historic building and therefore accept that air conditioning may not be practical. However, the two small desk fans provided as an alternative rattled when running, which made them difficult to use comfortably, particularly at night.

The most frustrating part of my stay was the late checkout. I had specifically booked and arranged a late checkout, yet I was disturbed twice. On one occasion, housekeeping actually entered my room despite me shouting out to let them know that I was still inside. As a solo guest, I found this particularly intrusive and uncomfortable. Given that the late checkout had been booked in advance, I would have expected this to have been clearly communicated to housekeeping.

I can appreciate some of the limitations that come with staying in a historic property, but cleanliness, privacy and communication between hotel staff are basic expectations. Sadly, on this occasion, Billesley Manor did not meet them.

Lovely surroundings and facilities

Relaxing stay outside of Stratford. Plenty of parking and outside seating. Very helpful and friendly bar staff. Room upgrade for one of our rooms to enable rooms to be next to each other. Comfortable king size beds. Very peaceful. Decent pool.

We stayed in room 4 with a 4 poster bed and it was breath taking, the whole experience was beautiful. The hotel is amazing, the grounds r amazing and the fabulous spa is not to be missed. We will defiantly be back we loved it. The staff are out of this world, nothing is too much for them 10 out of 10 for the whole stay ❤️x

Extremely disappointed with the organisation of events from this hotel. I booked a post registry office wedding reception celebration in May of this year for this August. Several calls and emails were exchanged and confirmation received.
At 5pm ….3 days before the wedding … I had a missed call and an email to say that due to another wedding taking place they were cancelling our booking. It seems that the fact two wedding celebrations had been booked at the same time had been overlooked. A very big oversight given the correspondence since our booking. They made no suggestion of how they could accommodate this other than for my son and his wife to change out of their wedding attire and to dispense with any wedding decor!! This is really poor customer service, and just a generally very hurtful way to treat people. To say nothing of the stress and time wasted for myself with a wedding imminent.
We had booked Billesley for a number of reasons and to find something that filled our requirements at such short notice was extremely stressful. They did suggest an alternative hotel but unfortunately that did not appeal due to its negative reviews.
I feel that the way the events are organised and booked is clearly extremely poor. I would certainly avoid this hotel should I be looking to book another event.
Very disappointed in Billesley Manor.