Down Hall Hotel

Hotels
8.4 (1195 reviews)
Hatfield Heath , Bishops Stortford , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Attentive staff
Clean and comfortable rooms
Cons:
Lack of vegan options
Room service delays

Categories

Cleanliness
8
Generally clean, but issues with noisy environments affect the experience.
Service
8.65
Staff are attentive and helpful, though there were some delays in room service.
Location
9.01
Beautiful location, ideal for a getaway.
Room Quality
8.46
Comfortable room with good amenities, but minor issues like slow flushing toilet.
Amenities
8.49
Good amenities including spa and sauna facilities.
Value for Money
7.95
Perceived as expensive compared to offered services.
Food and Beverage
8.3
Breakfast is very good; however, vegan options are lacking.
Overall Experience
8.37
Overall a pleasant stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:36

Property Description

Luxurious Country-House Setting
Nestled in a picturesque 110-acre estate, Down Hall Hotel & Spa offers elegant rooms with garden views and top-notch amenities.

Culinary Delights and Dining Options
Indulge in international cuisine at the modern Grill Room Restaurant, or enjoy al fresco dining at the Terrace Restaurant. Don't miss the chance to savor afternoon tea or request a delightful picnic in the hotel's grounds.

Relaxation and Wellness Facilities
Unwind at the Eden Spa with luxury treatment rooms, sauna, steam room, and a hydrotherapy pool. For fitness enthusiasts, the gym boasts innovative equipment for a rewarding workout experience.

Experience luxury and relaxation at Down Hall Hotel & Spa. Book your stay now for an unforgettable getaway.

Important information:

Please note that taxi fares to and from Stansted Airport are GBP 25 for 1 way and GBP 50 for a return journey.

The hotel recommends that dinner reservations are made before arrival. A limited service operates over Christmas and New Year.

The additional cost for children up to 12 years old includes breakfast when sharing a room with their parents.

Breakfast is GBP 10 per person if you order it the night before. Breakfast is GBP 19.50 per person when you order it on the same morning.

Please note that the property only allows dogs in certain executive rooms. Guests should contact the hotel at the time of booking to arrange their room. Additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Guest Reviews

8.4
Based on 1195 reviews
Cleanliness: 8
Service: 8.65
Location: 9.01
Room Quality: 8.46
Amenities: 8.49
Value for Money: 7.95
Food and Beverage: 8.3
Overall Experience: 8.37
M
Mykal couple gb
10
2026-08-08 via Nuitee
I
Ingo couple at
2
Katastrophe man kann nicht schlafen!
Cons:

Die Zimmer sind nicht schallisoliert und die anderen Gäste sind unglaublich gut zu hören. Bis in frühen Morgenstunden war lärm. Ohne Klimaanlage sollte das Fenster offen bleiben. das geht nicht! Alles ist zu hören.

2026-08-05 via Nuitee
M
Mohammad solo_traveller ae
10
Pros:

The was excellent location, the stuff were extremely friendly, I highly recommend this place

Cons:

Nothing at all

2026-08-04 via Nuitee
C
Christopher couple gb
10
2026-08-03 via Nuitee
P
Philip couple gb
3
Beautiful location but spoiled by the swelteringly hot room which made it impossible to sleep
Pros:

It is a beautiful hotel in a gorgeous setting.

Cons:

The hotel room was unbearably hot.

The staff are very nice and pleasant but tend to not be very good or efficient

2026-08-02 via Nuitee
M
Martin solo_traveller gb
9
Enjoyable stay
Pros:

Good restaurant

Cons:

Shame I couldn’t use the spa at the property as this needed to be pre booked

2026-07-24 via Nuitee
R
Ruth couple gb
4
Very disappointing - not good value for money
Pros:

Beautiful grounds and a nice big room with a good bathroom.

Cons:

The room was extremely hot and the window could only be opened a few inches. Fans were provided on request but it was still too hot to sleep. There was an old room key card under a chair which indicated poor housekeeping. The sofa was worn and poor quality. The common areas were air conditioned but the rooms were not. Our room was in a newer part of the building so there is no reason not to provide air conditioning. The breakfast was not good quality - it was in a stuffy back room and laid out in a buffet ( we passed a lovely room enroute where breakfast was been served to conference guests). Coffee was poor and from a machine and there was no option to order breakfast items other than the buffet.

2026-07-23 via Nuitee
T
Tarrance couple gb
9
2026-07-21 via Nuitee
A
Andrew solo_traveller gb
10
Pros:

Clean, picturesque

Cons:

Nothing

2026-07-19 via Nuitee
M
Mobile37463793606 Family London, England
10
Live on the lawn
Pros:

As a family we attended the " Live on the lawn country " evening. Great setting, music and food . Very relaxed enjoyable evening . Would recommend.

2026-07-17 via Tripadvisor
S
sophiemaer Couples Norfolk, East Anglia, England
10
The perfect graduation celebration!
Pros:

This was booked as a surprise celebration for my graduation and this was the perfect place to celebrate! From start to finish our stay was spectacular, with attention to detail, sensational service and beautiful decor. We visited the beautiful spa and had a luxurious massage by such a welcoming and professional team. We also had a 3 course meal followed by breakfast the next morning which was absolutely scrumptious! Our room and the hotel itself was spotless! The grounds are breathtaking with the ability to walk across, in and around the woodland area, finishing off in the terrace enjoying a lovely cocktail. I would thoroughly recommend this to anyone looking for a luxurious escape in the countryside with two cities and towns not too far away. Our stay was nothing short of perfection. A trip I’ll never forget, we’ll be back!

2026-07-16 via Tripadvisor
S
Sherpa25044345279 Couples Colchester, Essex, England
10
Recommended
Pros:

We spent the night there as a birthday celebration and loved the place. Lovely grounds and atmosphere. Food was nice both at dinner and breakfast. Room was warm as it’s a listed building and air conditioning not allowed but they supplied fans which really helped. Staff were very attentive and friendly. Recommended.

2026-07-16 via Tripadvisor
6
644katef Friends getaway
8
Beautiful venue, great staff, customer service from events could be better
Pros:

On the day the service was brilliant. Luke was attentive, discreet and personable and much appreciated. Unfortunately the lead up could have been better. I arranged a viewing / visit and they hadn’t planned for my arrival. I heard nothing between the contract/payment and when I turned up on the day. The venue itself is gorgeous and the room was well set up and had air con. A beautiful setting, nice food but customer service from the booking team could have been better.

2026-07-15 via Tripadvisor
S
summergreece Friends getaway
6
Inefficient
Pros:

We have just returned from having afternoon tea at Down Hall. It is not a cheap experience and we expected a good service. It was far away from what I expected. We were booked for 2.30 and sat at the table until 2.55 pm and then had to find a member of staff to attend the table. The young lady that arrived asked if we wanted tea.coffee or water and I had to ask if she could open the champagne and pour. Tea and coffee came out and we were told it would be another 5mins before the sandwiches would be ready. The time passed and we had to ask again how long it would be. It was a further 15 minutes before they arrived. Eventually other staff appeared. If an establishment offers afternoon tea they need to be aware of their customers. It was a disappointing visit and could have been so much better as the venue is lovely

2026-07-15 via Tripadvisor
A
Ann couple gb
8
mini break - relaxed and refreshed
Pros:

staff were very friendly and attetntive good spa products in rooms also

Cons:

chaotic breakfast scene - item not replenished and laid out awkwardly

2026-07-14 via Nuitee
G
GrandTour17704591665 Couples
10
Anniversary stay.
Pros:

We had a lovely stay for our anniversary. They upgraded our room which was lovely. It was quite hot in the room so they gave us another room which was much cooler. It was no trouble to them at all.

The grounds were lovely as we're the staff. Would definitely stay again. Thank you.

2026-07-13 via Tripadvisor
E
Estellecameron NONE Milan, Lombardy
10
Amazing location, loads of wildlife
Pros:

Great location, stunning hotel, lovely walks around the grounds and we saw a deer and a badger with 5 mins of going on the trail at sunset

2026-07-13 via Tripadvisor
גבי שורץ solo_traveller il
7
Pros:

מלון מרשים באחוזה אנגלית עתיקה, חדר גדול ומרווח עם מיטה גדולה. הצוות מאוד שירותי ואדיב. אווירה של יוקרה ומורשת בריטית.

Cons:

אין מזגן וביום חם זה פשוט סיוט, למרות כל ההשתדלות של הצוות והמאווררים היה חם מידי ובקושי הצלחנו לישון בלילה. למרות שהמזרון היה גדול ועבה לי הוא היה קשה ולא נוח. אם כל הרושם ארוחת הבוקר בסופו של דבר הייתה אותה ארוחת בוקר אנגלית טיפוסית כמו בהרבה מלונות אחרים.

2026-07-13 via Nuitee
J
Jamie couple gb
10
2026-07-13 via Nuitee
L
LadyHotelSt Solo travel Essex, England
10
Excellent!
Pros:

Excellent as always. The staff are impeccably dressed and their overall professionalism is outstanding. They go above & beyond to customise your stay so you really enjoy your time there. I have stayed there a lot. I have been given free suite upgrades on numerous occasions. This hotel is faultless. Comfort & style makes you feel very relaxed. You can have a quiet nights stay in the peaceful bedrooms. A wonderful woodland to walk through with deer, muntjac, pheasants, hares & squirrels. I have spent lots of Christmases, Easter’s , bonfire nights & Summers here. I highly recommended Down Hall. The ultimate experience from start to finish. Thank you Down Hall.

2026-07-12 via Tripadvisor