Down Hall Hotel

Everything was perfect! the venue, the location, the staff,the service , the cleanliness and the rooms.

Great service and decor

The customer service was exceptional

I went to this hotel with my content creator partner early in the morning to get some shooting in before check-in hours (around 11am which is 3 hours before regular check in). To our surprise they offered as an early check-in and upgraded us to a deluxe room free of charge. If that was not enough, when we called to order another water bottle at night they offered us a late check out free of charge again. They did not even know my partner was a content creator or anything at the time they made us all these kind gestures, I think this hotel is run by genuinely nice people and a top choice for anyone looking to relax.

It’s an excellent old English style hotel. Tastefully refurbished. Good food. Nice staff. My only comment which I make at most hotels is that the water pressure delivery in the shower was poor. For me showers are very important.

Beautiful hotel anazing team on reception, in lounge and restaurant - loved every moment - spectacular hotel and service throughout - so friendly and accommodating - Kim and her team on reception, Ethan and his team on beverage and restaurants - every time I go there want to go back

The hotel and the grounds are beautiful, the staff was nice and helpful. The food was good. The bedroom was really pretty and spacious with a lovely view on the garden of the hotel. The hydro pool and spa were also a nice addition to the weekend.

We held our wedding at Down Hall on November 14th, 2025, and it was truly one of our dream venues that somehow became a reality. From the moment you drive in, the location and views take your breath away. There is just something about Down Hall that gives me chills every time.

We attended many open days and from the very beginning I could picture our wedding there. Zoe initially guided us through the process and provided fantastic advice, helping us so much with the initial booking of the wedding, key rooms and planning the wedding itself. Elaine was an absolute gem, amazing at organising all the rooms and accommodating our guests — many of whom stayed and loved it.

We later met Tracy, the Head Coordinator, who walked us through every detail of the day and shared invaluable tips - I immediately loved Tracey and knew we were in great hands. We attended several open days and used many of Down Hall’s recommended suppliers, which made everything seamless.

On the morning of the wedding, Tracy was there for me from the start. As my nerves and excitement built, she stayed right by my side and supported me all the way down the aisle to my amazing husband-to-be. We were both shaking with love, nerves, and the reality that we were getting married — it was such a beautiful moment.

The reception was incredible, with attentive service and plenty of drinks that everyone loved. The wedding breakfast room was exceptional, and we danced the day away. Tracy stayed with me throughout the day and into the early evening, and Julie joined us in the afternoon and evening — they were both so attentive, excited for us, and genuinely caring. I will remember them forever, they wont realise how much they meant to me at the time.

Simon the Toastmaster was absolutely brilliant, keeping everyone excited, organised, and dancing while making sure all the key moments were perfect.

Our photographer Nick Holt was an absolute legend — capturing the most beautiful and fun photos while being extremely professional and bringing so much warmth and laughter to the day. Our videographer Connor captured the day wonderfully, telling the story of our wedding so perfectly. The Tailored Tenors were completely unforgettable and had everyone dancing — we truly danced from day into night. Dean Lovelight, our DJ, created an incredible dance floor and stunning lighting - more dancing!.

Our guests the children and adults have all raved about the wedding from start to finish. Thank you everyone again from the bottom of our hearts — and we are sure we will be visiting Down Hall forever.

2nd January 2026

Me and my partner cannot thank Tracy Norris and the entire team at Down Hall enough for welcoming us and providing a beautiful wedding venue.

I booked Down Hall at the end of October for our wedding in January which is short notice but Tracy was extremely helpful and accommodating throughout the whole process. We even got to bring our dog!
We didn't need to do much for decorations, just added a few floral arrangements, as the venue itself is stunning.
Our guests were also impressed with the staff and how friendly they were and the food was excellent.

We stayed for 2 nights along with some of our guests and the rooms were immaculate!
Me and my partner are glad we got to have a our ceremony at Down Hall and highly recommend for anyone thinking of booking!

Absolutely 10/10 experience of what might have been another ‘phoney’ luxury experience. This hotel is exceptional, not because it has a wonderful ambience, luxurious rooms and furnishings, but because the whole team from GM Lyndon, Erhan, the F&B teams were superb to a person. Intelligent, friendly and thoughtful service you often don’t find in top brand 5 star hotels.
Where have you stayed where the GM and senior staff members are present at check out, You are offered water for your journey, asked where you are going, helped with your luggage to your car, and sent on your way with warm goodbyes?

Every January we have our strategy meeting for a couple of days in hotel allowing us to focus on our strategic conversations but also chilling, having fun and bonding with eachother. We are in business because we enjoy each others diversity of thought. The Down Hall Hotel is a rare find. Beautiful ground, stunning interior design and a mixture of old and new, friendly staff and fantastic food. We were blown away. To the fact that we will bring back our families to create more lovely memories.

6 of us (3 rooms) stayed at down hall for the 2 night Christmas package, and we had a wonderful time!! I had to leave this review as when booking I couldn’t find many reviews about Christmas .. so wanted to reassure anyone considering that it’s lovely!. Aware it’s not cheap and you don’t want any regrets for Xmas period.

The hotel has some more modern areas than I expected, the extra touches were brilliant, Christmas tree and lounges beautiful and food was impresssive!! My mum and dad’s room was more modern so I would probably ask for this style next time.

We had a 4 year old with us- she loved the Christmas movie, the Father Christmas who was wandering around Xmas day, surprise sack on doors on Xmas morning (for adults and kids). And mince pies and carrots for Rudolph a lovely touch!!

Then Christmas dinner (5 courses) was great, staff attentive and couldn’t do enough for us. We were stuffed!! All the food was great, I would say breakfast could be improved, just felt a bit old school buffet but no major issues.

The lounges lovely to relax in - we even found a secret lounge area amongst the bedrooms to give presents feeling like we were at home!

It was lovely not to have to cook, we had a strol around the grounds, daughter played on the swings. There was a gospel choir the first night singing carols and mulled wine/ hot choc.

On arrival the man said “treat this hotel like your home, it’s Christmas, we will do anything to help you”. Whcub was really welcoming!

Champagne welcome drinks too ! We loved it. Thank you down hall! Will be back in summer maybe.

Ps we tried the spa £30 for 2 hrs. It’s ok, but just a jacuzzi and sauna/steam. It’s nice for an escape but there’s a sauna steam in the gym we later found out so could have saved the money. Treatments meant to be good!!

Went to Down Hall for their NYE event and we had a great time.
Rarely do you stay at a hotel and have zero complaints but the Down Hall team delivered an amazing experience. Friendly helpful staff, a great party with really tasty food set in an amazing venue with beautiful grounds. We took our dog an it was really easy , room was perfect and lots of outdoor space to walk the pooch . Can’ comment on the spa but we honestly had one of our best NYE ever , thanks Down Hall team you delivered ! 🥂

Lovely place to go with family or friends. For sure our Best scape closest to London, we will definitely come back for a SPA treatment.

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