Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location (near old town and seafront)
Very friendly and helpful staff / excellent service
Good buffet breakfast
Valet/parking and convenient access
Quiet street despite central location
Some renovated/nice rooms with balconies
Cons:
Small/outdated rooms and tiny bathrooms
Cleanliness concerns (carpet, humidity, damp in rooms)
Missing toiletries / empty minibar / faulty tea machine
Weak AC in some rooms
High price / poor value for money (expensive parking)
Poor soundproofing for some rooms

Categories

Cleanliness
6.5
Mixed to negative comments: some guests reported damp/very humid rooms, wet wardrobes and sheets, and discomfort with carpeted rooms (described as unhygienic), though other guests noted rooms were clean.
Service
10
Consistently praised: staff repeatedly described as very friendly, welcoming and helpful (reception, valet, parking attendants), with multiple guests explicitly commending service and willingness to resolve issues.
Location
10
Uniformly excellent: repeatedly described as superb/perfect/very central, close to the old town and seafront and within easy walking distance of attractions.
Room Quality
7.1
Mixed but leaning negative: many guests found rooms small, somewhat outdated, with small bathrooms and issues (some requested extra mattress toppers; terrace rooms may be less private). Several reviews mention tiny bathrooms and lack of modern walk-in showers.
Amenities
6.5
Negative mentions: missing toiletries (shampoo/slippers/robes/lotion), empty minibar in some 'superior' rooms, tea machine/b kettle not working for some guests, and weak AC reported by at least one guest.
Value for Money
7.6
Mixed: multiple guests felt the hotel was overpriced for its standing (complaints about high parking fees and perceived overpricing), but some guests accepted the cost given the prime location and service.
Food and Beverage
9.5
Generally positive: breakfast described frequently as good or very good compared with similar hotels (terms like 'quite good', 'buffet good', 'wspaniałe śniadanie'), though a few guests found it only 'okay' or limited.
Overall Experience
10
Overall positive: many guests would return and highlight the combination of superb location and excellent staff as the main reasons for a very positive stay, despite noted issues with rooms/amenities and some cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:36

Property Description

Design Hotel in the Heart of Nice
Best Western Plus Hôtel Massena Nice offers a stylish retreat just steps away from the beach. The air-conditioned rooms with modern amenities ensure a comfortable stay, while the proximity to Nice's Old Town and transportation makes it a convenient choice for travelers.

Luxurious Room Features
Indulge in the comfort of minibars, tea/coffee facilities, and some rooms with balconies or terraces. The added touch of bathrobes in most private bathrooms enhances the upscale experience.

Convenient Dining and Location
Start your day with an American buffet breakfast and unwind with a drink at the hotel bar. Explore nearby attractions like the Promenade du Paillon garden and enjoy easy access to the airport from the bus stop within walking distance.

Book your stay at Best Western Plus Hôtel Massena Nice for a memorable experience in the heart of the French Riviera.

Important information:

Baby cots are only available in the deluxe and privilege rooms.

Please note that pets cannot be accommodated in the Junior Suite.

The hotel reserves the right to pre-authorize your credit card prior to arrival.

Upon check-in, guests must present the credit card used for reservation and one of the guests must be the credit card holder.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCE

Location

Guest Reviews

8.4
Based on 5825 reviews
Cleanliness: 6.5
Service: 10
Location: 10
Room Quality: 7.1
Amenities: 6.5
Value for Money: 7.6
Food and Beverage: 9.5
Overall Experience: 10
M
Marzieh Brazandeh • extended_group • in
8
Pros:

Location excellent

Cons:

No standing showers in bathroom

2026-08-08 • via Nuitee
I
Isabelle • couple • fr
6
Idéal pour une étape sur Nice
Pros:

Proche de la vieille ville et de la mer

Cons:

La salle du petit déjeuner exiguë

2026-08-08 • via Nuitee
L
Liisa Lindström-Varis • solo_traveller • fi
8
Pros:

The location is superb and staff very nice and helpfull. The room itself was okay, we had superior room and had asked for a quite room. The room was at the end of the hall, so it was quiet and I understand that this cost us the view (our french balcony overlooked the not so nice quad). But it was okay. If you value good location and nice service, I really can recommend!

Cons:

The room seems a little outdatet, but it was all clean and beds okay after getting extra mattress topper (and again the service with this matter was very good!).
Breakfast was okay, but don't expect too much.

2026-08-08 • via Nuitee
N
Narek • couple • am
10
2026-08-08 • via Nuitee
H
Hisham • extended_group • eg
10
I would return to this place
Pros:

The staff is very friendly and welcoming the location is perfect near to the center and the sea front you can easily walk to everything you may ever need.
Also the breakfast was quite good compared to similar category hotels.

Cons:

Nothing

2026-08-08 • via Nuitee
M
Michael • family_with_children • ch
10
2026-08-07 • via Nuitee
E
Elena • couple • il
10
Pros:

Perfect location. Nice renovated rooms.
Valet parking service.

2026-08-06 • via Nuitee
C
Céline • couple • ch
9
Pros:

L’emplacement
Le Check out à midi

Cons:

La moquette dans la chambre… je trouve cela anti-hygienique.
Un peu cher

2026-08-05 • via Nuitee
B
Bella • family_with_children • rs
10
Pros:

Hotel tres sympathique, personnel agreable, location super

2026-08-05 • via Nuitee
C
Catalina • couple • ro
10
2026-08-05 • via Nuitee
A
Antonio • solo_traveller • it
1
Non andate in questo albergo
Pros:

La posizione

Cons:

Camera umidissimo era tutto bagnato armadio e lenzuola personale scortese

2026-08-05 • via Nuitee
K
Khatia • family_with_children • ge
10
2026-08-05 • via Nuitee
K
Khatia • couple • ge
10
Comfortable and nice
Pros:

Location is really great and staff is very friendly

2026-08-05 • via Nuitee
E
Elaine • couple • gb
8
In the end an excellent stay, the staff are wonderful. However, be wary of booking the rooms with a terrace as they are
Pros:

Proximity to the centre of Nice, amazing staff in every department

Cons:

Size of the rooms and breakfast quite poor

2026-08-05 • via Nuitee
G
GUY • couple • fr
7
Pas du tout au niveau d’un 4 étoiles
Pros:

Personnel très gentil

Cons:

Vieillissant, trop cher pour un hotel de ce standing. Salle de bain minuscule et pas de douche à l’italienne. Serviettes de bain petites et très fines. Rien dans le minibar malgré une chambre supérieure, même pas une bouteille d’eau ! Machine à thé ne fonctionne pas ! Même de bouilloire basique. Parking a 35€ c’est le plus cher qui existe sur nice ! Article de toilettes très minimaliste. Je ne parle même pas de l’insonorisation des chambres qui est inexistante et la femme de ménage qui hurle dans le couloir et qui fait énormément de bruit, comme si c’était volontaire pour réveiller les clientsJ, c’est évident. Je mets une note positive pour le personnel à l’accueil qui est très gentil et professionnel, ce n’est pas de leur faute…

2026-08-04 • via Nuitee
A
Angela • family_with_children • it
6
Per il prezzo mi aspettavo di meglio
Pros:

Posizione

Cons:

Camera molto piccola e da ristrutturare

2026-08-04 • via Nuitee
K
Kojo • couple • gh
9
2026-08-04 • via Nuitee
B
Billiameen • solo_traveller • ng
5
Was okay
Pros:

Proximity

Cons:

Rooms

2026-08-03 • via Nuitee
I
Iwona • couple • pl
10
Najlepszy hotel na Lazurowym Wybrzeżu
Pros:

Wszystko było cudowne, woda i kawa w recepcji, boy parkingowy, przemiła obsługa w recepcji, wspaniałe śniadanie i lokalizacja. Wszystko nas zaskoczyło bardzo pozytywnie. Chętnie tutaj jeszcze wrócimy 🌷

Cons:

Brak

2026-08-03 • via Nuitee
M
Marian Liviu • solo_traveller • ro
10
Superb
Pros:

Unul dintre cele mai bune hoteluri ,ne.a placut totul,ne vom reintoarce

2026-08-02 • via Nuitee