Excelsior Hotel Ernst am Dom

Hotels
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The Leading Hotels of the World
9.2 (564 reviews)
Domplatz / Trankgasse 1-5 , Cologne , de

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful rooms
Friendly and helpful staff
Cons:
Limited breakfast choice
Value for money concerns

Categories

Cleanliness
9.41
Overall cleanliness was mentioned positively in multiple reviews.
Service
9.88
Staff were described as friendly and helpful, enhancing the service experience.
Location
9.42
The location is excellent, with proximity to major attractions noted in several reviews.
Room Quality
9.37
Rooms were consistently described as beautiful and well-equipped.
Amenities
8.9
Amenities like a minibar and breakfast were generally well-received, but there were some limitations noted.
Value for Money
8.36
Some guests felt that the value did not fully align with the price paid.
Food and Beverage
8.91
Breakfast received mixed reviews, but overall food quality was rated highly.
Overall Experience
9.38
The overall experience was very positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:38

Property Description

Luxury 5-Star Hotel with Award-Winning Cuisine

Elegant Rooms with Free Minibar: Enjoy spacious rooms with air conditioning, satellite TV, and marble-style bathrooms. Free minibar included!

Fine Dining and Entertainment: Indulge in Michelin-starred Asian cuisine at taku, innovative French dishes at Hanse Stube, and unwind at the Piano Bar with live music and a cigar lounge.

Complimentary Gym and Saunas: Stay active with free access to the gym and relax in the saunas daily.

Experience luxury and excellence at Excelsior Hotel Ernst am Dom. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People 12 years old and over stay for € 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 29 per day.

Location

Guest Reviews

9.2
Based on 564 reviews
Cleanliness: 9.41
Service: 9.88
Location: 9.42
Room Quality: 9.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 9.38
E
Erwin • couple • nl
9
Supergoed plek om Keulen te bezoeken
Pros:

Superlokatie, tegenover de Dom

Cons:

Niets

2026-06-06 • via Nuitee
M
Martina • extended_group • lu
10
2026-06-03 • via Nuitee
S
Soniya • couple • in
10
Will be back every year
Pros:

The location and view is excellent

Cons:

Loved everything

2026-06-01 • via Nuitee
A
Anna • extended_group • cz
8
2026-06-01 • via Nuitee
K
Kılaz • solo_traveller • tr
10
Pros:

Konumunu ve güler yüzlü personel ini.

2026-05-30 • via Nuitee
S
Sabina • solo_traveller • az
10
2026-05-30 • via Nuitee
A
Alexey • couple • ru
3
Не рекомендую, лучше просто посмотреть его снаружи
Pros:

Только месторасположение

Cons:

1. Очень старый отель. Если снаружи это идет в плюс, то внутри это катастрофический минус
2. Система лифтов на 6й этаж. Чтоб добраться к себе нужно подняться на 5й этаж. Полностью его пройти, потом на очень старом и еле работающем лифте подняться до 6го.
3. Система кондиционирования в номере не работала. Пришлось спать с открытыми окнами, ввиду расположения было очень шумно. Поспать не получилось
4. Потеряли более 1,5 часа на завтраке. Официант просто забыл наш заказ. Пришлось заказывать заново и снова ожидать

2026-05-30 • via Nuitee
F
Fumiko • couple • jp
10
また泊まりたい
Pros:

朝食時の、スタッフの親切さ　特に日本人のO氏の気配りは素晴らしい

Cons:

特になし

2026-05-29 • via Nuitee
D
Dwayne • couple • ca
9
2026-05-29 • via Nuitee
M
Miguel Gouveia • couple • pt
10
Òptimo
Pros:

O hotel é excelente.

2026-05-29 • via Nuitee
Григорян • solo_traveller • am
10
2026-05-29 • via Nuitee
B
Binay • solo_traveller • fr
9
Pros:

Première expérience d'un cinq étoiles, donc témoignage pas forcément le plus éclairé pour faire la part des choses.
Quoiqu'il en soit, une excellente expérience, même en chambre double classique qui représente le premier niveau (4 nuits).
Alors oui, ici en tout cas, les prestations justifient de payer le double par rapport à un quatre étoiles.
Accueil optimal avec voiturier et bagagiste, et ensuite l'ensemble du personnel, très agréable. Par contraste, au moment de régler lors du départ, attitude professionnelle mais très neutre et froide, sans les formules conviviales habituelles.
La chambre répond aux attentes, très classique, avec une certaine patine. Rangements judicieux, éclairage nuancé, bonne literie, suffisamment spacieuse que la hauteur de plafond accentue,
et surtout une isolation phonique parfaite. Cependant les prises de courant ne sont pas assez nombreuses ou peu accessibles et les coussins des fauteuils un peu avachis.
Salle de bain optimale, marbre et robinetterie de qualité, semble conçue, elle, pour l'éternité.
La vue de la chambre est proche de zéro : un toit qui forme une cour fermée. Mais c'était attendu à ce niveau; pour l'anecdote, nous pouvions néanmoins voir une tour de la cathédrale en nous tordant le cou.
Le petit-déjeuner fut un grand moment: au-delà de la grande variété et de l'originalité de certaines propositions, c'est le niveau de qualité et de fraîcheur de chaque aliment qui impressionne.
Seul loupé, un matin nos oeufs servis avec près d'une heure de retard. Demi compensé par une mini boîte de chocolats et les plus plates excuses.

2026-05-27 • via Nuitee
F
Ferran • couple • ad
7
Pros:

Poca cosa

Cons:

Està muy viejo

2026-05-25 • via Nuitee
D
DocAdvil • Couples
10
Best View In Town!
Pros:

This is a classic 5 star European Hotel. The service is unmatched (a special shout out to Mr. Waheb Kashmot at the front desk), the rooms are immaculate, and the location can't be beat. If you can, get a room with a view of the cathedral. Valet parking is a big help too.
I highly recommend this classy and sophisticated hotel.

2026-05-24 • via Tripadvisor
L
Ludwig • solo_traveller • de
10
2026-05-24 • via Nuitee
A
Anthony • couple • fr
8
2026-05-24 • via Nuitee
M
Markus • solo_traveller • ch
6
2026-05-21 • via Nuitee
J
JonesEngland • Couples
6
Sadly not 5* standard
Pros:

We were so excited to come to what we hoped would be a really luxurious stay as the price matched that. I have given it 3 stars against what a 5* hotel would be, this would be a good 4*. To start with positives, the room was lovely with nice linens and comfy bed. Very clean and good size bathroom albeit with a narrow high tub you had to climb into for the shower - hard if not tall and on your own. The Italian lady in the bar was charming excellent service from her, the best we encountered. Breakfast was all you would expect although coffee not good and you need it included in your rate as completely over priced. The breakfast hostess was also charming. The annoyances came with the miscommunication between housekeeping and reception. We had to ask for things several times and things were not replaced for example crockery, tea bags and shower caps. Yes little annoyances but when they happen each time you come back to the room it grates. We took out an umbrella but upon opening it later found it was full of holes - there was no apology when we later returned it and pointed that out. The worst thing is that the hotel allows guests to smoke within their roped cordon at the front door and then drop butts on the floor and take their glasses outside - giving the first impression of a hostel rather than a 5* hotel. It means the lobby smelt of cigarette smoke rather than luxury. When we brought it up we met a rather defensive well in Germany people can smoke outside, well they can in the UK too but a 5* hotel would offer guests a smoking area that was not on the carpeted front door and not allow guests to take drinks there as if it was a pub. This is not a leading hotel of the world - it could be though - so it is a shame. We have stayed in other 5*s and this just falls short.

2026-05-17 • via Tripadvisor
N
nadia • couple • sa
10
2026-05-15 • via Nuitee
R
Ralph • couple • de
10
2026-05-14 • via Nuitee