Excelsior Hotel Ernst am Dom

Hotels
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The Leading Hotels of the World
9.2 (578 reviews)
Domplatz / Trankgasse 1-5 , Cologne , de

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful rooms
Friendly and helpful staff
Cons:
Limited breakfast choice
Value for money concerns

Categories

Cleanliness
9.41
Overall cleanliness was mentioned positively in multiple reviews.
Service
9.88
Staff were described as friendly and helpful, enhancing the service experience.
Location
9.42
The location is excellent, with proximity to major attractions noted in several reviews.
Room Quality
9.37
Rooms were consistently described as beautiful and well-equipped.
Amenities
8.9
Amenities like a minibar and breakfast were generally well-received, but there were some limitations noted.
Value for Money
8.36
Some guests felt that the value did not fully align with the price paid.
Food and Beverage
8.91
Breakfast received mixed reviews, but overall food quality was rated highly.
Overall Experience
9.38
The overall experience was very positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:38

Property Description

Luxury 5-Star Hotel with Award-Winning Cuisine

Elegant Rooms with Free Minibar: Enjoy spacious rooms with air conditioning, satellite TV, and marble-style bathrooms. Free minibar included!

Fine Dining and Entertainment: Indulge in Michelin-starred Asian cuisine at taku, innovative French dishes at Hanse Stube, and unwind at the Piano Bar with live music and a cigar lounge.

Complimentary Gym and Saunas: Stay active with free access to the gym and relax in the saunas daily.

Experience luxury and excellence at Excelsior Hotel Ernst am Dom. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People 12 years old and over stay for € 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 29 per day.

Location

Guest Reviews

9.2
Based on 578 reviews
Cleanliness: 9.41
Service: 9.88
Location: 9.42
Room Quality: 9.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 9.38
D
Dr. Dirk • solo_traveller • us
10
2026-06-24 • via Nuitee
M
Mehmet Sami • extended_group • tr
7
Bu otel Köln demek
Pros:

Mükemmel konum

Cons:

Şahane bir otel

2026-06-22 • via Nuitee
D
Detlef • solo_traveller • de
10
Pros:

Check in und out..
Die Lage...
Das Hotel..
Das Personal...
Das Früstück...
Das Zimmer...( Top )

Cons:

Gab es nicht ...

2026-06-21 • via Nuitee
J
Jason • couple • ch
10
2026-06-17 • via Nuitee
V
Volodymyr • couple • ua
10
2026-06-16 • via Nuitee
G
Gaby • couple • ch
9
Wir waren sehr zufrieden
Pros:

Sehr angenehmer Aufenthalt. Nettes Personal. Wunderbares Frühstücksbuffet

Cons:

Eigentlich alles okay. Vielleicht etwas in die Jahre gekommen.

2026-06-16 • via Nuitee
J
Jan • couple • cz
10
2026-06-15 • via Nuitee
A
Alessandro • couple • it
6
Livello in discesa
Pros:

Posizione

Cons:

Stanza pessima con tubo dell’aria condizionata che trapassa L’infisso con ingresso di aria nella stanza.
Porta d’ingresso a vetri che durante la notte faceva entrare luce

2026-06-15 • via Nuitee
G
Graham McCracken • solo_traveller • gb
10
2026-06-13 • via Nuitee
晓雪0706 • solo_traveller • cn
10
除了贵没毛病
Pros:

服务态度超赞

Cons:

浴室设计有问题，洗澡容易把水撒出
早餐价格溢价过高，实际拿得出手的硬菜一个没有

2026-06-13 • via Nuitee
A
Anna • couple • lu
10
Даже не к чему придраться!
Pros:

Уютная и удобная комната, очень тихая, несмотря на близость вокзала. Окна в комнате открываются - это отдельный плюс. Предупредительный и дружелюбный персонал. Роскошный завтрак. Живая фортепьянная музыка в лобби. Отличный бар, где можно вкусно покушать и пообщаться с друзьями. Шаговая доступность Собора, Филармонии, музея Людвига, множества ресторанов и бутиков на любой вкус и кошелек.

2026-06-13 • via Nuitee
2
202grahamn • Couples
10
Elegant, charming and traditional
Pros:

Would definitely recommend this hotel - particularly if you are arriving/leaving by train as the station is just a few minutes walk. Our room was large and comfortable, although perhaps a touch faded. The public areas are grand and there is a charming terrace. Ate in the bar (their restaurants were either fully booked or closed) - nice Riesling and delicious wiener schnitzel. Breakfast excellent in the restaurant.

No criticisms really but the area around the Dom and station are a bit rundown and depressing.

2026-06-11 • via Tripadvisor
A
Allan • solo_traveller • gb
10
Will be back.
Pros:

Beautiful hotel with very friendly and helpful staff.

Cons:

Nothing....

2026-06-10 • via Nuitee
B
Björn • solo_traveller • de
9
Gut
Pros:

Der nostalgische Charme. Der Touch eines Grand Hotels.

Cons:

Die problematische Anfahrt

2026-06-07 • via Nuitee
E
Erwin • couple • nl
9
Supergoed plek om Keulen te bezoeken
Pros:

Superlokatie, tegenover de Dom

Cons:

Niets

2026-06-06 • via Nuitee
M
Martina • extended_group • lu
10
2026-06-03 • via Nuitee
A
Anna • extended_group • cz
8
2026-06-01 • via Nuitee
S
Soniya • couple • in
10
Will be back every year
Pros:

The location and view is excellent

Cons:

Loved everything

2026-06-01 • via Nuitee
K
Kılaz • solo_traveller • tr
10
Pros:

Konumunu ve güler yüzlü personel ini.

2026-05-30 • via Nuitee
A
Alexey • couple • ru
3
Не рекомендую, лучше просто посмотреть его снаружи
Pros:

Только месторасположение

Cons:

1. Очень старый отель. Если снаружи это идет в плюс, то внутри это катастрофический минус
2. Система лифтов на 6й этаж. Чтоб добраться к себе нужно подняться на 5й этаж. Полностью его пройти, потом на очень старом и еле работающем лифте подняться до 6го.
3. Система кондиционирования в номере не работала. Пришлось спать с открытыми окнами, ввиду расположения было очень шумно. Поспать не получилось
4. Потеряли более 1,5 часа на завтраке. Официант просто забыл наш заказ. Пришлось заказывать заново и снова ожидать

2026-05-30 • via Nuitee