Excelsior Hotel Ernst am Dom

Hotels
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The Leading Hotels of the World
9.2 (512 reviews)
Domplatz / Trankgasse 1-5 , Cologne , de

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Beautiful rooms
Friendly and helpful staff
Cons:
Limited breakfast choice
Value for money concerns

Categories

Cleanliness
9.41
Overall cleanliness was mentioned positively in multiple reviews.
Service
9.88
Staff were described as friendly and helpful, enhancing the service experience.
Location
9.42
The location is excellent, with proximity to major attractions noted in several reviews.
Room Quality
9.37
Rooms were consistently described as beautiful and well-equipped.
Amenities
8.9
Amenities like a minibar and breakfast were generally well-received, but there were some limitations noted.
Value for Money
8.36
Some guests felt that the value did not fully align with the price paid.
Food and Beverage
8.91
Breakfast received mixed reviews, but overall food quality was rated highly.
Overall Experience
9.38
The overall experience was very positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:38

Property Description

Luxury 5-Star Hotel with Award-Winning Cuisine

Elegant Rooms with Free Minibar: Enjoy spacious rooms with air conditioning, satellite TV, and marble-style bathrooms. Free minibar included!

Fine Dining and Entertainment: Indulge in Michelin-starred Asian cuisine at taku, innovative French dishes at Hanse Stube, and unwind at the Piano Bar with live music and a cigar lounge.

Complimentary Gym and Saunas: Stay active with free access to the gym and relax in the saunas daily.

Experience luxury and excellence at Excelsior Hotel Ernst am Dom. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People 12 years old and over stay for € 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 29 per day.

Location

Guest Reviews

9.2
Based on 512 reviews
Cleanliness: 9.41
Service: 9.88
Location: 9.42
Room Quality: 9.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 9.38
T
Thomas • couple • de
10
2026-02-13 • via Nuitee
İsmail Emrah • couple • tr
10
2026-02-10 • via Nuitee
T
Tourist11354908355 • Business
10
Luxurious Accommodations & Excellent Service
Pros:

The Excelsior Hotel Ernst is one of the nicest hotels I have ever stayed in and also one of the most luxurious experiences I have ever had. The room was thoughtfully appointed with every detail attended to, including a bottle opener and glass for your water at night and the flat pillows and washcloths I requested ahead of time. The included steam room, sauna, amenities, minibar and breakfast all contributed to a very luxurious treat for us!

2026-01-30 • via Tripadvisor
E
Evgenii • extended_group • lv
6
Pros:

Отличный профессиональный персонал, решающий все возникающие вопросы. Фантастическое местоположение. Интересный интерьер и пиано бар с живой музыкой

Cons:

Интернет в номере практически не работал (возможно это была локальная проблема). Верхняя лейка душа не работала. Бассейна не нашел, спа очень ограниченное. Всё очень потертое и старое для отеля, который позиционирует себя как 5 звезд. Я бы дал 4- звезд.

2026-01-30 • via Nuitee
M
Michael • couple • us
10
2026-01-29 • via Nuitee
K
Kevin • extended_group • be
6
Prestige and glore from the past century
Pros:

It's a prestige hotel, but even though we had booked a normal room AND a suite, we feel that this hotel needs to be modernized. There's grandeur, staff and service are great. The hotel offers all the features and services : spa, gym, pool, vallet service, etc. The old furniture in the rooms is of course the style of the hotel, but even though it's old, it should not lack comfort and unfortunately the rooms lack comfort.

Cons:

We booked a suite ( for more than 700 euro/night ). The room was spacious, but in the end it wasn't amazing. The old interior has charm, but the suite is actually like a bedroom with a separate living room. So it doesn't offer the feeling of a large suite as the bedroom-part is just like a normal hotelroom. The separate living room really needs an update. The furniture is old and classic, but unfortunately the 'old' in this case also means worn out, not comfortable anymore. The couch, the chairs offer zero comfort. There are stains on the carpet and the TV is the kind of TV you'd expect in 2005, not in 2025. Airco / Heating wasn't working amazing. The bathroom, altough it all works, isn't exactly the kind of bathroom you'd expect in a suite. Basically, the suite was : standard room + living room, and unfortunately this 'living room' has poor comfort and doesn't offer value nor grandeur. It's basically just offering worn out square meters

2026-01-25 • via Nuitee
A
Alexander • couple • lu
9
2026-01-25 • via Nuitee
S
Sheila • couple • gb
10
2026-01-22 • via Nuitee
T
Thomas • couple • ch
9
2026-01-22 • via Nuitee
B
Bernhard • couple • de
10
2026-01-21 • via Nuitee
S
Schumacher • extended_group • lu
10
2026-01-20 • via Nuitee
N
Nana • solo_traveller • gh
2
2026-01-19 • via Nuitee
M
Mustafa Yusuf • family_with_children • tr
10
Mükemmel
Pros:

Evet

Cons:

Heryerini

2026-01-19 • via Nuitee
L
Lih-yng • solo_traveller • tw
9
不僅有五星飯店服務水準，整體氣氛、服務仍能保持親切、溫暖的感覺，非常難得。
Pros:

早餐非常好，服務也很有水準，客房寬大豪華，景觀特別棒

Cons:

客房稍微老舊，空調聲音稍大(空調出口灰塵應該要清一清)，隔音不太好，在浴室或更衣室會聽得到旁邊電梯上下的聲音及人聲

2026-01-19 • via Nuitee
V
Vincent • family_with_children • nl
8
2026-01-19 • via Nuitee
S
Stefan • extended_group • de
10
Perfekt
Pros:

Alles

Cons:

Nichts

2026-01-12 • via Nuitee
F
Franck • couple • lu
10
2026-01-10 • via Nuitee
T
TOM • extended_group • be
10
amazing hotel, staff, location, perfect job and experience
Pros:

excellent room, one of the best hotels in the world, even better then the Chedi muscat :)

2026-01-09 • via Nuitee
G
GJ312 • Family
10
An Experience to Remember
Pros:

We had the great good fortune of staying at the Excelsior from 17-20 December 2025. A family of eight adults from Australia for our first European Christmas. Beautifully located at the foot of the magnificent Cathedra, this hotel meets the highest standard in every category. Fantastic attentive staff who deliver wonderful service, the rooms that want for nothing and great dining.

I did not want to leave.

2026-01-07 • via Tripadvisor
S
Sigrun • solo_traveller • de
10
Ein wunderbares Grand Hotel für einen Städtetrip
Pros:

Die opulente,sehr geschmackvolle Inneneinrichtung mit wunderschönen Blumenarrangements hat mir so gut gefallen,dass sie mich über das zwar gute,aber nicht überdurchschnittliche Frühstück mehr als hinweggetröstet hat.Die zuvorkommende Platzierung im Frühstücksdalon hat mir auch gut gefallen.Die Mitarbeiter sind alle extrem freundlich und hilfsbereit.Die Lage am Dom und zur Tourismuszentrale ist perfekt.

Cons:

Die Obstauswahl beim Frühstück zum Müsli hätte vielseitiger sein können,auch bei den Säften vermisste ich Karotten- oder Grapefruitsaft auch frisch gepresst.

2026-01-07 • via Nuitee