Condado Palm Inn San Juan, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
8.3 (1444 reviews)
55 Condado Avenue , San Juan , pr

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Hot tub/Jacuzzi
Heated pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Dirty room issues
Small pool
Inconsistent amenities

Categories

Cleanliness
6.8
Several comments reported dirty rooms and unhelpful staff regarding cleanliness.
Service
9.3
Multiple reviews praised the friendly and accommodating staff.
Location
9.3
Guests highlighted the great location near the beach and restaurants.
Room Quality
7.8
Rooms were mentioned as clean but some were noted to be small with mixed reviews.
Amenities
8.3
Amenities like the pool and hot tub were enjoyed, despite some issues with cleanliness.
Value for Money
8.5
General sentiments indicate good value, although some guests noted areas for improvement.
Food and Beverage
7.8
Breakfast and on-site restaurant received mixed reviews.
Overall Experience
8.6
While there were some issues, many guests reported a positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:50

Property Description

Prime Location near the Beach
Located just a block from the beach, Best Western Plus Condado Palm Inn & Suites offers the perfect beach getaway.

Luxurious Amenities
Enjoy a sun terrace with a heated swimming pool, free Wi-Fi, and excellent service. The air-conditioned rooms and suites feature modern amenities like flat-screen TVs, coffee makers, and private bathrooms.

Convenience and Comfort
With free bike rentals, a Beach Club, 24-hour gym, and business center, this hotel ensures a comfortable stay. Additionally, the Event Facilities and concierge services cater to all your needs.

Experience the best of Condado at Best Western Plus Condado Palm Inn & Suites. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 1444 reviews
Cleanliness: 6.8
Service: 9.3
Location: 9.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.5
Food and Beverage: 7.8
Overall Experience: 8.6
S
Shrlene • extended_group • bm
8
Pros:

The view

Cons:

I didn't like that I was charged for use of the bike and beach items without using them

2026-02-11 • via Nuitee
L
Lorenzo • couple • ar
8
Very nice hotel
Pros:

I like the room view and the beds, very comfy. And I also liked the spa outside

Cons:

The attention of two of the girls in reception. Very short and not very kind. The boy was very nice.

2026-02-08 • via Nuitee
C
Cassidy • extended_group • us
10
Pros:

Staff was so so friendly and helpful!

Cons:

The beds are very uncomfortable

2026-01-23 • via Nuitee
A
abdig2026 • Business
10
Very good
Pros:

Cleanliness, Services, location, atmosphere, rooms

Very good services and super clean the room
The breakfast was good

2026-01-21 • via Tripadvisor
J
James • solo_traveller • us
8
Will stay here again.
Pros:

Friendly staff. Good area. Near restaurants.

Cons:

The first wash cloth I opened had a small bundle of hair in it.

2026-01-21 • via Nuitee
R
Rae-Anna • couple • jm
8
It was good for what we needed
Pros:

I liked the location of the hotel, I liked the attentiveness of the staff

Cons:

The pool was small, too much chlorine in the hot tub, it made our eyes burn

2026-01-20 • via Nuitee
B
BELINDA • couple • us
9
Great location
2026-01-20 • via Nuitee
S
Sybelle • extended_group • us
7
2026-01-19 • via Nuitee
J
Jerome • extended_group • vi
8
Enjoyable
Pros:

Enjoy my stay

Cons:

Not applicable

2026-01-19 • via Nuitee
V
Valeria • family_with_children • pr
10
2026-01-19 • via Nuitee
L
Lyccia • family_with_children • pr
8
Súper 😝
Pros:

Servicio y habitaciones

Cons:

El precio del parking y la neverita del cuarto no servía .

2026-01-19 • via Nuitee
I
Ileana • family_with_children • us
8
2026-01-19 • via Nuitee
E
Evelyn • extended_group • us
10
Overall good experience don’t know why they charged resort fee is not a resort
Pros:

Close to everything

Cons:

Noise

2026-01-19 • via Nuitee
A
Alexandra • extended_group • us
8
2026-01-19 • via Nuitee
K
Kathryn • extended_group • us
5
Pros:

I liked the location.

Cons:

The balcony was a little scary and the sheets were wet.

2026-01-19 • via Nuitee
R
Rebeca • solo_traveller • do
4
Pros:

Me gusto que esta en buen sitio.

Cons:

la habitacion nunca fue limpiada, tampoco habia personal para hacerlo cuando solicite la limpieza.

2026-01-19 • via Nuitee
D
Damian • couple • pr
5
2026-01-19 • via Nuitee
Y
Y8447LKmt • Couples
10
Great location 30 years later
Pros:

Great hotel location and very convenient... Walgreens and wonderful coffee shop on property, beach at corner and bikes provided.staff very accommodating, small issue with AC staff upgraded us and on site pool & adult friendly whirlpool great many food options as on site restaurant a little bit pricey, will return

2026-01-18 • via Tripadvisor
S
suzzze • Couples • Daytona Beach, Florida
6
Not a Hilton in my opinion.
Pros:

Just ok, very loud. We stayed here for one night before our cruise. Nice lobby area and friendly front desk staff. Room was clean but far from fancy, not Hilton standards to me. Super loud in room all night long horns beeping, music from somewhere (maybe cars) till past 2 in the morning. Noisy hallways, sound seems to echo if anyone is talking in hall. Pool area very small. Coffee shop is fantastic. Included continental breakfast is a joke and not sure what the soup they called oatmeal even was! Close to lots of restaurants which are walkable. Would not stay here again. Saw a Hilton Garden Inn on way to port which looked nice.

2026-01-18 • via Tripadvisor
J
Josdaughter • Couples • Bonita Springs, Florida
6
OK, stay
Pros:

The highlight was Antonio, who went out of his way to help his coworker get coffee set up so I could get some.

Needed extra blankets. Ask several people at the front desk where a Catholic Church was that we could go to church and have an English speaking mass, and no one could help us. They did not bother to try to help besides say they weren't sure. Websites were in Spanish, so not easy for us to navigate and they did not offer to help.

2026-01-18 • via Tripadvisor