Condado Palm Inn San Juan, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
8.3 (1520 reviews)
55 Condado Avenue , San Juan , pr
+1 787-721-9500

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Dirty room issues
Small pool
Inconsistent amenities

Categories

Cleanliness
6.8
Several comments reported dirty rooms and unhelpful staff regarding cleanliness.
Service
9.3
Multiple reviews praised the friendly and accommodating staff.
Location
9.3
Guests highlighted the great location near the beach and restaurants.
Room Quality
7.8
Rooms were mentioned as clean but some were noted to be small with mixed reviews.
Amenities
8.3
Amenities like the pool and hot tub were enjoyed, despite some issues with cleanliness.
Value for Money
8.5
General sentiments indicate good value, although some guests noted areas for improvement.
Food and Beverage
7.8
Breakfast and on-site restaurant received mixed reviews.
Overall Experience
8.6
While there were some issues, many guests reported a positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:50

Property Description

Prime Location near the Beach
Located just a block from the beach, Best Western Plus Condado Palm Inn & Suites offers the perfect beach getaway.

Luxurious Amenities
Enjoy a sun terrace with a heated swimming pool, free Wi-Fi, and excellent service. The air-conditioned rooms and suites feature modern amenities like flat-screen TVs, coffee makers, and private bathrooms.

Convenience and Comfort
With free bike rentals, a Beach Club, 24-hour gym, and business center, this hotel ensures a comfortable stay. Additionally, the Event Facilities and concierge services cater to all your needs.

Experience the best of Condado at Best Western Plus Condado Palm Inn & Suites. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Location

Guest Reviews

8.3
Based on 1520 reviews
Cleanliness: 6.8
Service: 9.3
Location: 9.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.5
Food and Beverage: 7.8
Overall Experience: 8.6
J
josep • family_with_children • es
3
2026-08-23 • via Nuitee
D
David • extended_group • es
7
Pros:

El personal es muy amable y atento. Resolvieron todas nuestras dudas y nos ayudaron en todo

Cons:

La limpieza del alojamiento dejaba mucho que desear

2026-08-22 • via Nuitee
A
Armando • couple • us
9
Cons:

Pool needs repairs titles
.and a lot of sand
.

2026-08-19 • via Nuitee
E
Erdal • solo_traveller • tr
10
2026-08-18 • via Nuitee
M
Miguel • couple • pr
8
2026-08-15 • via Nuitee
Y
YENIA • family_with_children • us
9
Excelente
Pros:

El personal súper atentos y siempre dispuestos ayudar.

Cons:

Creo que un poco elevado el precio del hospedaje.

2026-08-13 • via Nuitee
P
Pierdtje • family_with_children • us
4
It was disappointing because we had been staying there for over 10years but this stay was not good and it’s more expens
Pros:

The location is convenient

Cons:

The device wasn’t good, the door to my room didn’t close properly and one day the cleaner went in and didn’t close the door so we came back the room was not secure. Our rooms were not cleaned regularly or properly despite asking for service. We constantly had to reach out for something. The breakfast offered was salty and the service there was also not good.

2026-08-12 • via Nuitee
F
Fabiola • couple • pr
4
Todo estuvo bien el único problema fue el aire acondicionado que NO ENFRIABA
Pros:

Ubicación

Cons:

El aire acondicionado no funcionaba bien ni enfriaba

2026-08-11 • via Nuitee
T
Tomás • family_with_children • do
10
MUY BUENAS VACACIONES
Pros:

UBICACIÓN EXCELENTE, HABITACIÓN EXCELENTE Y LAS CAMAS

2026-08-10 • via Nuitee
J
Jose M. • solo_traveller • pr
9
2026-08-07 • via Nuitee
C
Carmen • family_with_children • pr
8
Genial, lobby muy lindo y agradable.
Pros:

Excelente ubicación! Hermosa vista.

Cons:

Piscina muy pequeña para 2 torres de habitaciones. Jacuzzi necesita limpieza, se observa costra de sucio alrededor.

2026-07-22 • via Nuitee
L
Leonardo • solo_traveller • es
4
Pros:

La ubicación

Cons:

La habitación

2026-07-20 • via Nuitee
K
Kevin • family_with_children • us
10
2026-07-14 • via Nuitee
S
Salvador • couple • us
7
Fair but not sure I will be back
Pros:

Location

Cons:

Room service was poor. Fewer towels than needed, no shower gel, have to ask for toilet paper twice

2026-07-08 • via Nuitee
D
Dennis • extended_group • us
8
Pros:

excelente

2026-07-06 • via Nuitee
N
Nelly Esperanza • couple • co
8
Buena
Pros:

La ubicación, la amabilidad del personal, la playa y el servicio en la playa

Cons:

El desayuno bufet que ofrecen no es variado, todos los días lo mismo

2026-07-05 • via Nuitee
S
Sidney • couple • us
10
2026-07-03 • via Nuitee
A
Angel • solo_traveller • us
4
No estuve a gusto.
Pros:

Lugar céntrico

Cons:

En las imágenes que muestra el hotel, dice que está en la playa y no es verdad, está a más de un bloque.
El cuarto estaba caliente.
Los colchones molestisimos.
El paqueo son 30 dolares diarios.
No tiene desayuno incluido.
Hay un restaurante, se llama "ropa vieja" no lo usamos porque se sentía mal olor, como a aguas podridas.

2026-07-02 • via Nuitee
K
Karalyn • couple • nz
8
Affordable, good cardio gym and nice pool
Pros:

It is very good value for money and in a very good location, handy to restaurants and shops. The pool area is nice. The gym is good for a cardio workout.

Cons:

One night was a local new year celebration. I was on the 10th floor. The music from the bar below was horrendous. It was loud and the base vibrated through the room for at least 4 hours. I asked if the base could be turned down but staff just said sorry we can’t do anything about it.
The gym is not great for a weights workout. I had to ask staff for the remote to put the TV on so I had something to watch while running on the treadmill and there were no towels.

2026-07-01 • via Nuitee
L
Lynn • extended_group • us
8
Pros:

It was a good location, close to a lot of restaurants.

Cons:

It was noisy at night from the street noise and pool area (and we were on an upper level), and we could also hear every little noise from the hallway, but we dealt with it.

2026-06-26 • via Nuitee