Condado Palm Inn San Juan, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
8.3 (1479 reviews)
55 Condado Avenue , San Juan , pr

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Hot tub/Jacuzzi
Heated pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Dirty room issues
Small pool
Inconsistent amenities

Categories

Cleanliness
6.8
Several comments reported dirty rooms and unhelpful staff regarding cleanliness.
Service
9.3
Multiple reviews praised the friendly and accommodating staff.
Location
9.3
Guests highlighted the great location near the beach and restaurants.
Room Quality
7.8
Rooms were mentioned as clean but some were noted to be small with mixed reviews.
Amenities
8.3
Amenities like the pool and hot tub were enjoyed, despite some issues with cleanliness.
Value for Money
8.5
General sentiments indicate good value, although some guests noted areas for improvement.
Food and Beverage
7.8
Breakfast and on-site restaurant received mixed reviews.
Overall Experience
8.6
While there were some issues, many guests reported a positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:50

Property Description

Prime Location near the Beach
Located just a block from the beach, Best Western Plus Condado Palm Inn & Suites offers the perfect beach getaway.

Luxurious Amenities
Enjoy a sun terrace with a heated swimming pool, free Wi-Fi, and excellent service. The air-conditioned rooms and suites feature modern amenities like flat-screen TVs, coffee makers, and private bathrooms.

Convenience and Comfort
With free bike rentals, a Beach Club, 24-hour gym, and business center, this hotel ensures a comfortable stay. Additionally, the Event Facilities and concierge services cater to all your needs.

Experience the best of Condado at Best Western Plus Condado Palm Inn & Suites. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 1479 reviews
Cleanliness: 6.8
Service: 9.3
Location: 9.3
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.5
Food and Beverage: 7.8
Overall Experience: 8.6
A
Akiko • extended_group • jp
10
2026-05-08 • via Nuitee
R
Rodriguez • solo_traveller • pr
10
In the center of the action!!
Pros:

It is near almost everything you may need.

Cons:

Everything was ok!!

2026-05-05 • via Nuitee
N
Nikola MATEVSKI • solo_traveller • me
5
2026-04-30 • via Nuitee
A
Atoosa • solo_traveller • us
2
Pros:

Location

Cons:

Not clean, noisy, service, food...

2026-04-28 • via Nuitee
M
Mike • family_with_children • ie
8
Very pleasant overall
Pros:

Staff at reception really helpful and pleasant.
Proximity to beach very good. Free use of loungers/umbrellas on beach excellent.

Cons:

Restaurant poor for breakfast and dinner- visited once for each
Breakfast choices poor
Dinner staff/service poor

2026-04-27 • via Nuitee
I
Ivona • family_with_children • cz
9
Pros:

Great location, one block from the beach, shops across the street, restaurants walking distance, ac works well, comfortable beds. Bottles with water everyday.
Nice cafe in the lobby with good breakfasts.

Cons:

There are beach fees every day, even though we were there once.
Parking fee.

2026-04-24 • via Nuitee
K
Katrina • solo_traveller • us
10
2026-04-15 • via Nuitee
O
Olson • extended_group • us
10
2026-04-09 • via Nuitee
E
Emily • family_with_children • us
7
2026-04-07 • via Nuitee
R
Rosalina • couple • us
9
2026-04-07 • via Nuitee
I
ILEANA • couple • pa
8
PR
Pros:

La ubicación, el cuarto, la vista.
Buen aire acondicionado.
La atención de personal de recepción.

Cons:

El Lobby olía mal, los elevadores también olian mal.

2026-04-02 • via Nuitee
S
SeaSalt55068 • Family • Rosemount, Minnesota
2
Beware: Safety Failure, Poor Conditions, and Charged Without Receiving a Room
Pros:

I booked two rooms for two nights at Condado Palm Inn Tapestry Collection by Hilton on March 16, 2026 but was never able to access a guest room.

Upon arrival, the unkept condition of the property and immediate surroundings raised concerns. The exterior area and entrance did not reflect what I would expect from a Hilton-branded property, with individuals gathered near the entrance who appeared unresponsive and the overall environment feeling unsafe, unclean and poorly maintained.

During check-in I used an elevator located immediately next to the front desk to briefly view the room before bringing up luggage. There were no signs, warnings, or restrictions indicating it was not a guest-accessible elevator.

Instead of taking me to a guest floor, the elevator opened to what appeared to be an abandoned, non-operational kitchen/service area. There was no lighting, no air conditioning, no staff present, and no way to return to the lobby, as the elevator buttons were not functioning. I was stuck there alone for approximately 45 minutes until an employee transporting a laundry cart eventually opened the elevator.

This is a serious safety and operational failure.

After returning to the front desk, I informed management that I could not stay and needed to leave the property. This required immediate relocation. The Assistant General Manager indicated that the small price difference for the alternate hotel would be covered.

Despite never receiving a room or accessing guest accommodations, the hotel charged $458.60.

This is not a matter of expectations—it is a situation where:
• The property condition did not meet brand standards
• A guest-accessible elevator led to a non-operational area
• There were no warnings or safeguards in place
• A guest was unable to exit for an extended period
• Charges were applied for accommodations that were never provided

Attempts to resolve this directly with the hotel have been unsuccessful, including extended hold times and disconnected calls. Calls to Hilton customer service have been equally unsuccessful.

Travelers should carefully consider these factors when booking. This experience is inconsistent with what I would expect from a Hilton-branded property.

2026-04-01 • via Tripadvisor
C
Carly • couple • au
8
Pros:

great location
pool open 24hrs

Cons:

hot water went out and wasn't told and staff didn't seem to care.
small rooms

2026-03-28 • via Nuitee
J
juler420 • Friends getaway
8
Cleaning service
Pros:

The cleaning service was great! Ireve was incredibly nice and did an amazing job and went above and beyond for our room.

2026-03-27 • via Tripadvisor
S
Sean • couple • us
7
It was alright
Pros:

Nice location across from the beach

Cons:

Nothing really stands out as spectacular. Breakfast was not great ok at best

2026-03-24 • via Nuitee
J
Juan • couple • us
10
2026-03-22 • via Nuitee
L
Larry • family_with_children • us
9
2026-03-17 • via Nuitee
3
352noo • Friends getaway
10
Review
Pros:

Amazing cleaners and amazing breakfast!!

2026-03-15 • via Tripadvisor
S
Samuel • family_with_children • us
1
2026-03-14 • via Nuitee
S
Sophia • solo_traveller • vg
9
Overall a satisfying experience
Pros:

It is a very nice property and I enjoy staying there.

Cons:

I booked a room with a sofa but didn’t get a room with a sofa.

2026-03-10 • via Nuitee