Condado Palm Inn San Juan, Tapestry Collection by Hilton

It is a very nice property and I enjoy staying there.

Great location, very clean. We rented a car and paid for parking at the hotel which was super convenient. Hotel front desk staff was always accommodating. Only complaint was that the room was frigid. Air conditioning could not be adjusted and it blew freezing cold air constantly. We tried to keep the sliding door open to warm it up (our complaint was never resolved) to let warm air in but the noise from the ocean side traffic and ongoing construction - not to mention the reefer smoke that was pretty strong coming in - kept us from leaving it open at night, so I slept with a hoodie on.

The Condado Palm Inn is located at a great location in the middle of Condado near various restaurants and bars. The beach is walking distance. The Hotel Staff are great, friendly and very helpful. I definately recommend it. Jianni from guest services did an excelent job!

Loved the room and setup. Ideal for trips in which you don't always want to eat out or have people who like to spend time at the hotel having some downtime to relax and just enjoy the view and hotel amenities.

Condado Palm is our “ go to” place to stay pre and post cruise. We like that it is very walkable, the pool/hot tub area is beautiful, the staff is so friendly and accommodating, and the Walgreens right across the street is perfect for last minute items!

I really enjoyed my stay here and would definitely recommend it. The whole process was just easy. It’s not far from the airport at all—maybe a 20-minute drive which made arriving a breeze.

Even though I showed up pretty late, the person at the check-in desk was so warm and welcoming. They took the time to explain my Hilton Gold benefits, which I really appreciated. When I finally got to the room, it was sparkling clean and actually bigger than I expected. I loved the mid-century modern furniture; it gave the room a really light, beachy vibe that felt perfect for San Juan.

The location is convenient only about two blocks away from the beach and there’s a pharmacy right across the street. The hotel even includes beach chairs and umbrellas, which is a huge plus. One thing to look out for: once I got down to the sand, I realized they don’t provide towels on-site. It was a bit of a disappointment in the moment, so next time I’ll definitely remember to bring towels from the hotel with me.
I didn't get a chance to try the breakfast even though it was offered, but overall, it was a great experience. I’d definitely stay here again!

This place is filthy. The pool area is unkempt. Everything is nicked and scratched or needs new caulk. I agreed to this hotel because it’s a Hilton property and Hiltons typically have good conditions and good beds. This place has neither. The service is fine. Honestly the people here are nice. And it is in a great location. But if you need a clean, comfortable room pay more and go elsewhere.

DO NOT BOOK. This is NOT a 3 star hotel. The TV never worked during our stay, no extra toilet paper, Had to request towels and waters which should have been stocked daily. Hotel displays 2 pools but one is a dirty pool, the other is a nasty jacuzzi. Front desk is not friendly, there’s no hotel vibe/atmosphere at all. There’s a sign telling you that You can’t open the balcony door, you hear every single noise from the street. Oh, and there’s roaches. It gives motel vibes. Pictures are completely deceiving.

Stayed in the blue tower, 12th floor. 6 rooms on the floor. Was able to hear the elevator all night, even with ear plugs. Also heard traffic noises, with ear plugs. Bed was comfortable. Appreciated microwave and fridge. Free bikes offered. No helmets, no basket. Not super safe riding conditions. Disapointing, didn't use. Was hoping to ride to Old San Juan. Hot tub was large, useful. Exercise room adequate. Our room safe didn't work and was replaced promptly. Beach amenity is a bit of a hike west on the beach. Umbrella and chairs provided. Bring towels. We took pool towels. Surf is rough, not real swimmable. San Juan is a work in progress. I don't need to go back.

The engineering team handled everything with care and efficiency.

Stayed at Condado Palm Inn by Hilton from February 12–16 (4 nights, approx. $2,000 total). I’ve stayed at other Hilton properties in Kyoto, Munich, and Prague with positive experiences, which made this stay especially disappointing.

The sound insulation in this hotel is extremely poor. We could clearly hear intimate activity from the neighboring room, including loud moaning. We called the front desk to report the noise, but nothing was done and it continued. For a hotel at this price point, that level of noise disruption is unacceptable.

There was also active construction on our floor starting around 8:00 AM daily, with loud banging, drilling, and yelling. We were not informed in advance about these renovations, nor was any compensation offered.

The bathroom was in poor condition: cracked and broken floor tiles, a loose sink faucet, visible buildup around edges, and very weak water pressure. The water temperature was inconsistent during every shower — at one point it turned completely cold for several minutes despite being set to maximum warmth.

The room was advertised as including a hairdryer, but none was present. After requesting one, we were told it would be delivered “right away.” After waiting 20 minutes, we had to call again, and it arrived about 10 minutes later.

Only two elevators serve all 18 floors and are shared with staff. They are loud, frequently dirty, and staff did not prioritize guests. The lobby area near the elevators consistently smelled like vomit. Additionally, the main driveway doubles as a loading dock, which often makes taxi access inconvenient.

Positives: housekeeping provided fresh towels consistently and the in-room safe worked properly.

At nearly $500 per night, this experience does not meet expectations for a Hilton-branded hotel. I do have photo documentation of several maintenance issues. Very disappointing overall stay.

The view

I like the room view and the beds, very comfy. And I also liked the spa outside

Four of us stayed here one night as we were going on a cruise the next day. We arrived at 4:00pm and had to wait another 30 minutes for our rooms to be ready. It seems light the weekends are their busy time. It’s a very nice hotel, but they charge you a $49.00 resort fee. It is very close to the beach and you can walk to it. I partially chose this hotel because it has a restaurant. The restaurant was great for supper, but breakfast is another story. They have a buffet or menu. We chose the menu, but didn’t quite expect to get what we got. Fried eggs are only over hard, a ton of bacon, spicy potatoes, and chunks of bread(not toast) like we expected. Coffee is a challenge too, as they charge for refills. I would recommend this hotel, but go somewhere else for breakfast.

Nice hotel first the good. Staff. They were the most helpful responsive people I had in a lot of stays in hotels. Ft desk Emmanuel Janni and Lycaidi were helpful in handling a problem that arose in my room. The problem was handled immediately and to my satisfaction without any big issues. I really appreciate how they put the problem over hotel policy. Next the food manager Javier the manager was great in his efforts to make our stay memorable helpful with all our requests. Best staff ever. Couple of negative comments noise pool very small breakfast choices limited. No towel at beach (7 minutes away) must carry with you and take back. Sometime no towels available. Overall good experience for the price

We brought a large group to this hotel (20 people) as our last stop while spending 2 weeks in Puerto Rico. Overall, this hotel was the worst experience for our travelers because of the management.
The resort fee is an add on and the description for trip advisor is not correct, there are no chocolates for the $50 resort fee. The location is in walking distance to a beach, but you cannot swim there. They included a continental breakfast for us and how it was served was on the same counter as the "buffet." The quality of the continental breakfast was poor. Some of hiltons lower tier hotels had superior breakfast (Tru, Hampton Inn). What made it worse is that some of our travelers did not understand that the eggs that were in a similar serving dish to the oatmeal was not included. The manager of the restaurant was very rude and demanded $12 per person for the small portion of eggs or potatoes that our travelers took. They couldn't even eat them after they were scolded and when we explained that the hotel manager was not clear that there were only some items for travelers consumption, the restaurant manager replied that he was the manager of the restaurant and she was the manager of the hotel so there was nothing that could be done. Puerto Rico has such a wonderful culture and is typically friendly and welcoming. This was a real shock to be treated for us, I do not think any of our participants returned for their breakfast on our remaining travel days. This felt like a sneaky way to uncharge and with the abundance of hotels in the area of Condado beach I would not recommend due to the management style. Very atypical for Hilton, but a negative experience overall.

Staff was so so friendly and helpful!