Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious room
Good food quality
Cons:
Tight car parking
Unpleasant room odor
Noise from construction
Issues with room amenities

Categories

Cleanliness
6.91
The rooms were mostly clean but had issues like unpleasant odors and unrefreshed towels.
Service
8.38
Staff were friendly and accommodating, enhancing the overall experience.
Location
8.42
The hotel is conveniently located near public transport and attractions.
Room Quality
7.37
Rooms were spacious and comfy, but some reported issues like old fixtures.
Amenities
7.4
Amenities were decent but could have been improved, such as breakfast options.
Value for Money
7.36
Value perception was mixed, with some feeling it wasn't worth the price paid.
Food and Beverage
7.91
Food quality in the restaurant was generally good, with some room for improvement.
Overall Experience
7.88
Overall stay was enjoyable despite some challenges, making it likely to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:36

Property Description

Luxurious Accommodation and Stunning Views
Experience the beauty of Brisbane city from your private balcony at the 4-star Pacific Hotel Brisbane. The renovated guest rooms and suites cater to both business and leisure travelers, offering modern amenities and comfort.

Convenient Co-Working Spaces and Dining
Unwind in the expansive lobby's co-working space or enjoy alfresco dining at the on-site bar and kitchen. Start your day with breakfast on the terrace, have drinks with a view, or savor a delicious dinner.

Relaxation and Fitness Facilities
Take a refreshing dip in the outdoor pool, work out at the 24-hour fitness center, or avail assistance round the clock at the reception desk. With proximity to Brisbane's key locations and attractions, Pacific Hotel Brisbane is the ideal choice for your next stay.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card or 1.8% for AMEX.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 25 per day.

Location

Guest Reviews

7.7
Based on 3475 reviews
Cleanliness: 6.91
Service: 8.38
Location: 8.42
Room Quality: 7.37
Amenities: 7.4
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 7.88
K
Kylie • family_with_children • au
1
2026-02-13 • via Nuitee
D
Deb • couple • au
8
A nice place to stay for the convenience of a night in the city.
Pros:

That everything we needed was onsite. The staff were SO helpful.

Cons:

Nothing to not like. A suggestion if you are visiting to attend Suncorp stadium. It’s a short walk to Roma Street station, downhill. Catch the train to Milton and arrive at the stadium via the walkway. Catch the train back, then a cab from the station to the Mercure. You’ll be glad you did.

2026-02-13 • via Nuitee
R
Ross • solo_traveller • au
5
2026-02-11 • via Nuitee
S
Stephen • solo_traveller • au
9
Great inner city location as a base for business appointments.
2026-02-10 • via Nuitee
D
Daniel • couple • au
4
2026-01-31 • via Nuitee
P
Portal • family_with_children • pg
10
Pros:

Everything

Cons:

Nothing

2026-01-30 • via Nuitee
B
Bridget • couple • gb
8
Only there overnight due to travel plan changes
Pros:

Booked very last minute as change to travel plans and needed to be close to Roma Street
Nice little balcony overlooking the city

Cons:

Arrived after 9pm. Very limited room service choice and no other options nearby by apartment from ordering in

2026-01-30 • via Nuitee
K
Krystal • solo_traveller • au
9
2026-01-28 • via Nuitee
F
fergus • family_with_children • gb
8
Pros:

central location

Cons:

mediocre appearance overall

2026-01-28 • via Nuitee
W
Wendy • couple • au
8
2026-01-28 • via Nuitee
M
Monica • family_with_children • au
8
Stayed for acdc concert, was drunk most of my stay.. had a good time nothing negative, except the ba
Pros:

Need more bacon

Cons:

Car park shit for large 4x4

2026-01-21 • via Nuitee
A
Anthony • extended_group • au
1
Poor
Pros:

Didn’t get to stay at Mercure as they apparently “over booked” which was really disappointing.

Cons:

Didn’t get to stay there - very disappointed.

2026-01-21 • via Nuitee
J
Jenni • family_with_children • au
2
Pros:

Would rate it but didn't get to stay there.

Cons:

Staying at the Sho Ho

2026-01-21 • via Nuitee
D
Darrin • solo_traveller • au
6
Average
Pros:

Room was good, location

Cons:

Staff unhappy, struggled to understand you

2026-01-20 • via Nuitee
S
Stacey • couple • au
8
2026-01-20 • via Nuitee
J
Jo • couple • au
8
2026-01-20 • via Nuitee
S
Sandra • couple • au
6
Met our needs on this occasion but would find alternative accommodation next visit
Pros:

Clean, friendly staff, secure

Cons:

Bed hard, pillows hard, very tight confusing car park, power points in bathroom did not work, noisy construction next door

2026-01-19 • via Nuitee
B
Ben • solo_traveller • nz
8
2026-01-19 • via Nuitee
J
John • couple • au
8
Brilliant in every way, greatly enjoyed our stay
Pros:

Staff in every area were exceptional, we had a pillow issue which was sorted very quickly. Noise travels through the building a lot. We were upgraded to celebrate a birthday and anniversary, very spoilt with fruit/chocolate plate and wine, lovely unexpected touch and greatly appreciated. Dinners at the restaurant were great, Staff member Isis was very attentive. The free bus directly at the front of the building made getting to the city very easy. We will definitely return.

Cons:

Noise of doors slamming through the night.

2026-01-19 • via Nuitee
G
Gemma • couple • au
10
Great hotel, reasonably priced
Pros:

Clean, comfortable bed, nice location

Cons:

Parking was a bit tricky

2026-01-19 • via Nuitee