Kimpton Hotel Enso by IHG

Hotels
•
Kimpton Hotels
8.5 (448 reviews)
1800 Sutter Street , San Francisco , US
+1 415-921-4000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent Japantown location (near restaurants, shopping, consulate)
Attentive and friendly staff (multiple mentions, named staff praised)
Clean, remodeled and modern rooms with comfortable beds
Parking available (including Tesla charger)
Morning coffee appreciated by guests
Pet-friendly option
Cons:
Perceived poor value / high price for the level of service
Expensive or unreliable parking (reserved spot sometimes unavailable)
Inconsistent cleanliness: missed housekeeping, stains, some smelly/unventilated rooms
Restaurant service complaints in some instances
Thin walls/noise; some room layout issues (shower door, no bathtub, limited glassware)

Categories

Cleanliness
8.2
Mixed: many guests praised clean rooms, sheets and recent remodel, but reports of missed housekeeping, stains in bathroom and some rooms smelling/poorly ventilated.
Service
9.5
Generally strong: multiple mentions of attentive, friendly staff (specific praise for 'Nick'); isolated issues with restaurant service and a missed housekeeping/parking incident.
Location
9.9
Consistently excellent: repeatedly praised for its Japantown location, proximity to restaurants, shopping, consulate and overall safety.
Room Quality
9.15
Very good: rooms described as remodeled, modern, large with comfortable mattresses and balconies; some negatives like thin walls, a shower door that won't fully close and lack of bathtub.
Amenities
8
Mixed amenities: highlights include parking, Tesla charger and morning coffee; drawbacks include expensive parking, small lobby and no in-building breakfast for some guests.
Value for Money
6.5
Below average: multiple complaints about high price and poor value (comments that nightly rate felt too expensive and not matching a 4-star expectation).
Food and Beverage
8
Mixed: the upstairs restaurant and morning coffee received positive mentions for atmosphere and service at times, but several reports of poor restaurant service and long waits.
Overall Experience
8.75
Positive overall: many guests enjoyed their stay and would return, praising location, cleanliness and staff despite issues around value, parking and occasional service lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodations
Kimpton Enso Hotel, nestled in vibrant Japantown, offers spacious rooms adorned with Japanese art and modern amenities like flat-screen TVs and mini-refrigerators.

Culinary Delights
Indulge in a culinary journey at the on-site restaurant and explore the array of Japanese restaurants, sushi bars, and cafes just steps away from the hotel.

Convenient Location
With the Fillmore District and Union Square within walking distance, Kimpton Enso Hotel provides easy access to boutique shops, cinemas, and downtown attractions.

Experience the charm of Japantown at Kimpton Enso Hotel - book your stay now for an unforgettable San Francisco getaway.

Important information:

Please note that an additional charge of USD 500 will apply for early check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Video

Guest Reviews

8.5
Based on 448 reviews
Cleanliness: 8.2
Service: 9.5
Location: 9.9
Room Quality: 9.15
Amenities: 8
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 8.75
F
Furnald • extended_group • us
9
2026-10-29 • via Nuitee
A
Audrey • couple • us
9
2026-10-29 • via Nuitee
N
Nancy • couple • nz
8
2026-10-14 • via Nuitee
A
Abbey Acosta • couple • us
9
Very nice hotel
Pros:

Locations

Cons:

Housekeeping never came to clean…we stayed 3nites

2026-10-13 • via Nuitee
M
Melodie • extended_group • us
10
Very accommodating
Pros:

The staff were wonderful, especially Nick.

2026-10-13 • via Nuitee
S
Shelli • couple • us
8
Overall we enjoyed our stay here.
Pros:

Good location, clean room, clean sheets, good customer service, 2 long dressing mirrors

Cons:

Shower door wouldn’t close all the way, making shower uncomfortable trying not to leak water everywhere. Only 2 glasses in the room, had to go buy disposable cups for rinsing mouths and drinks. Stains on bathroom shelf below mirror, made bathroom feel a little dirty.

2026-09-15 • via Nuitee
H
Hamid • family_with_children • us
9
Overall we were happy to stay here.
Pros:

We liked the room service, the shower, and the bed mattress quality

2026-09-04 • via Nuitee
C
Cody • couple • us
10
2026-08-31 • via Nuitee
N
Nora • couple • us
10
Perfect location in Japantown with parking
Pros:

This is a lovely hotel right near JapanTown with large rooms, nice amenities, an accommodating staff, parking and a Tesla charger. Everything we needed for a weekend away in San Francisco

Cons:

Nothing

2026-08-30 • via Nuitee
C
Christian • couple • de
8
2026-08-27 • via Nuitee
M
mann • solo_traveller • il
9
Pros:

Safe location near Japan town. Attentive staff. Modern and clean room.

Cons:

We got ground floor which was actually below street level, due to the hilly location. The parking was very expensive. 55$ a day

2026-08-22 • via Nuitee
K
Kali • extended_group • us
10
2026-08-22 • via Nuitee
J
Jose • solo_traveller • ar
8
Pros:

Good location in Japantown close to Pacific Heights, very attentive staff, pet-friendly.

Cons:

Not the best value for money.

2026-08-20 • via Nuitee
M
Mehdi • solo_traveller • fr
10
Pros:

Hotel fidèle a sa description.
Très bel hotel, personnel globalement très accueillant.
Prestations au top.
Merci

2026-08-17 • via Nuitee
N
Nefeli • family_with_children • it
9
2026-08-17 • via Nuitee
S
Stanley • family_with_children • us
10
2026-08-16 • via Nuitee
R
Rosemary • couple • us
6
The hotel was not a 4 star hotel in my book. That being said, it was clean and the staff were pleasant and responsive.
Pros:

Location-close to the Spanish consulate
The restaurant upstairs was nice. I just had tea there one evening but the waitstaff was attentive and the place was attractive

Cons:

I did not think the property was a 4 star hotel. I have stayed at other 4 star hotels through Booking and this missed the mark.
It reminded me of a Hampton Inn. Clean but bare bones

2026-08-14 • via Nuitee
A
Alexandra • family_with_children • be
9
2026-08-07 • via Nuitee
H
Hana • family_with_children • cz
6
Pros:

Good location in Japantown

Cons:

Room was very smelly and it is not possible to open window more than 5 cm. The windows in the building are blocked on purpose. That makes the whole hotel unventilated and smelly damaging the overall impression a lot.

2026-08-06 • via Nuitee
B
Beizhi • family_with_children • cn
9
Overall it is a nice place to stay.
Pros:

The cleanness of the room!

Cons:

No bath tub available, no breakfast in hotel building.

2026-08-05 • via Nuitee