Kimpton Hotel Enso by IHG

Hotels
•
Kimpton Hotels
8.7 (564 reviews)
1800 Sutter Street , San Francisco , us
+14159214000

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable rooms
Cons:
Overpriced
Slow WiFi
Limited dining options

Categories

Cleanliness
8.71
Room was nice and clean; some comments about hallway cleaning.
Service
9.18
Staff described as accommodating, friendly, and remembered anniversaries.
Location
9.42
Great location; within walking distance to shopping and sites.
Room Quality
8.87
Nice rooms with good facilities, some dated aspects mentioned.
Amenities
9
Happy hour and coffee station appreciated; some missing dining options.
Value for Money
7.36
Comments about the hotel feeling overpriced and average relative to cost.
Food and Beverage
7.91
Breakfast received poor feedback, limited options in the restaurant.
Overall Experience
9.18
Overall great experiences; some guests would stay again despite drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:16

Property Description

Luxurious Accommodations
Kimpton Enso Hotel, nestled in vibrant Japantown, offers spacious rooms adorned with Japanese art and modern amenities like flat-screen TVs and mini-refrigerators.

Culinary Delights
Indulge in a culinary journey at the on-site restaurant and explore the array of Japanese restaurants, sushi bars, and cafes just steps away from the hotel.

Convenient Location
With the Fillmore District and Union Square within walking distance, Kimpton Enso Hotel provides easy access to boutique shops, cinemas, and downtown attractions.

Experience the charm of Japantown at Kimpton Enso Hotel - book your stay now for an unforgettable San Francisco getaway.

Important information:

Please note that an additional charge of USD 500 will apply for early check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 49 per day.

Location

Guest Reviews

8.7
Based on 564 reviews
Cleanliness: 8.71
Service: 9.18
Location: 9.42
Room Quality: 8.87
Amenities: 9
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 9.18
L
Linda • couple • us
2
Pros:

This Hotel does not live up to the Kimpton Brand!

2026-07-01 • via Nuitee
J
J462NWcarlosc • Friends getaway
10
Highly recommend this hotel.
Pros:

We stayed at TWO different hotels during out visit an this one was the BEST one!
Fist time staying at a VOCO hotel and we will be back.

My check- in experience was great, the lobby was clean and the room set up was AMAZING! Our guest room was clean and the amenities were great.

Keep up the good work!

2026-06-16 • via Tripadvisor
M
Mimi • couple • us
9
Friendly and helpful staff. Clean and comfortable. Convenient location to explore Japan Town
Pros:

The convenience to explore Japan Town within walking distance and the comfort of the rooms. Safe underground garage

Cons:

No signage of the breakfast area and bar. And operating hours of the bar was none existent. The hotel's website needs to be updated on food places that are in the area. The few listed no longer exist/closed down.
Breakfast was mentioned it's Thai influenced but nothing on the breakfast menu is Thai influence. More of standard American breakfast.
The room I selected mentioned sound proof and it wasn't really a sound proof room. Could hear our next door neighbors and people walking past the room.

2026-06-13 • via Nuitee
E
ELENA • solo_traveller • us
8
Pros:

Location

Cons:

No slippers and bathrobe

2026-06-07 • via Nuitee
C
Canovic • solo_traveller • ch
10
2026-06-07 • via Nuitee
A
Angelina • solo_traveller • us
10
Pros:

Armani, great personality, very nice and welcoming.

2026-06-02 • via Nuitee
C
Caitlyn • solo_traveller • us
10
Clean, comfortable, good coffee, great location. Thank you
Pros:

Perfect location!

2026-06-01 • via Nuitee
S
Simon • couple • us
8
2026-05-28 • via Nuitee
A
Anna • couple • us
10
2026-05-26 • via Nuitee
A
Adrian • solo_traveller • us
9
2026-05-18 • via Nuitee
O
Or • couple • il
5
לא שווה את המחיר
Pros:

המלון בג׳אפאן טאון
קרוב לפילמור סטריס עם הרבה חנויות

Cons:

התמורה למחיר לא שווה את זה
החדרים ישנים המרפסת ישנה
אין קפה
אין אפשרות להתחבר לטלויזיה

2026-05-15 • via Nuitee
W
Winton • couple • us
8
2026-05-14 • via Nuitee
F
Fulton • couple • us
9
2026-05-12 • via Nuitee
Y
YUKARI • family_with_children • jp
8
良いホテルに出会えて良かった！
Pros:

別サイトで予約していた宿がトラブルで宿泊出来ず、夜中に探して23時半頃チェックインしました。
スタッフさんは、私たちの拙い英語にも丁寧に対応してくださり、安心しました。
お部屋は広く快適でした。
ジャパンタウン目の前にあり、コンビニ？（使ってないけど）も隣にあり立地がよいと思いました。

Cons:

特になし。

2026-05-09 • via Nuitee
L
Lori • couple • us
9
Nice and will likely return
Pros:

Convenient

Cons:

There were mixed messages about the refrigeration of two cake boxes.

2026-05-08 • via Nuitee
N
nina • couple • us
9
2026-04-17 • via Nuitee
E
Evelyn • solo_traveller • us
10
2026-04-17 • via Nuitee
B
Beatriz • solo_traveller • se
10
Great choice in San Francisco! Safe place.
Pros:

Big room, great bed. Staff is super friendly. Very god parking lot.

Cons:

Shower was a bit weak, but still hot and good.

2026-04-16 • via Nuitee
L
Laura • couple • co
9
Un hotel hermoso y cómodo
Pros:

La habitación era muy amplia, limpia y cómoda. La decoración del hotel es hermosa. Nos gustó mucho el espacio que ofrecen de café en las mañanas y vino en las tardes. Hay restaurantes muy buenos cerca.

Cons:

El parqueadero es costoso (pero es algo de San Francisco)

2026-04-08 • via Nuitee
S
Sydney • solo_traveller • us
9
Just a quick visit and the perfect location.
Pros:

I love the huge room and bed! Very comfortable. Great location.

2026-04-03 • via Nuitee