Kimpton Hotel Enso by IHG

Hotels
•
Kimpton Hotels
8.7 (528 reviews)
1800 Sutter Street , San Francisco , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and comfortable rooms
Cons:
Overpriced
Slow WiFi
Limited dining options

Categories

Cleanliness
8.71
Room was nice and clean; some comments about hallway cleaning.
Service
9.18
Staff described as accommodating, friendly, and remembered anniversaries.
Location
9.42
Great location; within walking distance to shopping and sites.
Room Quality
8.87
Nice rooms with good facilities, some dated aspects mentioned.
Amenities
9
Happy hour and coffee station appreciated; some missing dining options.
Value for Money
7.36
Comments about the hotel feeling overpriced and average relative to cost.
Food and Beverage
7.91
Breakfast received poor feedback, limited options in the restaurant.
Overall Experience
9.18
Overall great experiences; some guests would stay again despite drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:16

Property Description

Luxurious Accommodations
Kimpton Enso Hotel, nestled in vibrant Japantown, offers spacious rooms adorned with Japanese art and modern amenities like flat-screen TVs and mini-refrigerators.

Culinary Delights
Indulge in a culinary journey at the on-site restaurant and explore the array of Japanese restaurants, sushi bars, and cafes just steps away from the hotel.

Convenient Location
With the Fillmore District and Union Square within walking distance, Kimpton Enso Hotel provides easy access to boutique shops, cinemas, and downtown attractions.

Experience the charm of Japantown at Kimpton Enso Hotel - book your stay now for an unforgettable San Francisco getaway.

Important information:

Please note that an additional charge of USD 500 will apply for early check-out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 49 per day.

Location

Guest Reviews

8.7
Based on 528 reviews
Cleanliness: 8.71
Service: 9.18
Location: 9.42
Room Quality: 8.87
Amenities: 9
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 9.18
S
seattlevino2 • Family • Seattle, Washington
10
Great stay and location!
Pros:

Just had a lovely 2 night stay at Hotel Enso. Great location in Japantown, next to the #2 bus that goes straight to Union Square, or the #22 to the Marina (download the muni app for tickets). Just across the street from the hotel is a pedestrian block with cute restaurants and shops: Hinodeya Ramen bar was excellent! A little further is a mall with a large Daiso.
We had a relaxing breakfast at the hotel one morning. The food was carefully prepared, beautiful and delicious, but probably not a great choice if you are in a rush (we were not and really enjoyed it!). The following morning we walked three blocks to Sweet Maple for brunch featuring millionaire bacon.
At the hotel we enjoyed the complimentary wine at 5pm and the morning coffee in the lobby. No coffee in the rooms, but looks like you can request a coffee maker for your room among other things.
Our room was clean, peacefully decorated, and comfortable. Loved the soap and shampoo scents. The TV didn’t have streaming apps except for $25 movie sales. But if you bring your own devices the free WiFi is fast enough.

2026-02-19 • via Tripadvisor
D
David • family_with_children • us
8
2026-02-14 • via Nuitee
A
Anne-Marie • couple • us
9
2026-01-29 • via Nuitee
J
Joseph • family_with_children • us
9
2026-01-29 • via Nuitee
A
Alicia • solo_traveller • dk
10
2026-01-25 • via Nuitee
G
Grace • couple • us
10
2026-01-25 • via Nuitee
J
Jolie • extended_group • us
10
It was so much fun. We came for the Outside Lands event and this hotel was perfect!
Pros:

Excellent location, great access to public transportation, clean, and spacious !

Cons:

Nothing

2026-01-19 • via Nuitee
D
Dalibor • family_with_children • hr
10
2026-01-19 • via Nuitee
R
Robert • couple • us
10
Excellent visit
Pros:

Room was comfortable and light. Staff was uniformly frindly and helpful.

2026-01-19 • via Nuitee
F
Fang • family_with_children • us
9
Great location, caring staff, comfortable bed.
Pros:

The bed was very comfortable! The room is spacious and beautifully decorated. The daybed by the window is lovely. The location is convenient to all the major sights. The staff was very attentive and helpful.

Cons:

The bathtub was not always clean.

2026-01-19 • via Nuitee
N
Nicole • family_with_children • de
10
2026-01-19 • via Nuitee
T
Thomas • couple • us
9
Wonderful small hotel in a great location!
Pros:

Very helpful staff, great location, and nice rooms. Each room seems to have a bay window which makes them really enjoyable. The rooms are comfortable and clean, the beds are great, and the environment is relaxing.

Cons:

The lobby is down a half level, which makes it a little dark. Perhaps a little more lighting and more separate seating groups would improve it. Otherwise, this is a wonderful hotel.

2026-01-19 • via Nuitee
R
Rebecca • extended_group • us
10
2026-01-19 • via Nuitee
K
Krystyna • family_with_children • us
10
Overall a great stay. I would recommend it to others.
Pros:

Clean, welcoming staff, convenient, great location, comfortable bed, quiet and the water refill stations were a plus!

Cons:

That there was no parking for us at the hotel

2026-01-19 • via Nuitee
A
Alison • couple • us
7
2026-01-10 • via Nuitee
A
Andrew • couple • us
4
2026-01-02 • via Nuitee
S
Sergey • solo_traveller • us
7
Good option in Japantown.
Pros:

Great location in the Japantown and close to O’Farrell street.

Cons:

No ramp for suitcases at the entrance. Rooms can be quite noisy. Water pressure was rather weak. Room service was too late in the day.

2025-12-31 • via Nuitee
T
Taylor • solo_traveller • us
1
Cons:

This hotel did not have parking available, and that was not clearly communicated ahead of time. I had called earlier in the day about traveling with my dog, and it was obvious I was arriving by car, yet no one mentioned that there was no parking available or that I would need to find street parking on my own. When I arrived, I had no choice but to leave my car on the street.

I raised the issue and suggested they really need valet service, or at least some kind of parking solution. The response was that they can’t afford valet or security. There was no accommodation offered and no concern shown — staff acted as if this was a new or unusual problem, rather than an ongoing issue they should already be prepared for.

The hotel was also very noisy. I could clearly hear people talking on the patio and in the hallways, doors slamming, and even a dog sniffing in the room next door.

The lobby setup was uncomfortable and awkward — everyone sits on a single couch facing the entrance, so when you walk in it feels like the entire room is staring at you. Not welcoming at all.

For $300 a night, you can find something far better and far more hospitable. I would not stay here again.

2025-12-29 • via Nuitee
9
983sammyp • Family
8
Clean Hotel in SF Japantown
Pros:

Hotel is very clean and in the heart of Japantown. Many good food options within walking distance.

No coffee/tea in the rooms but complimentary coffee/tea in the lobby every morning. Also, complimentary wine in the evenings.

Water dispenser next to ice machine in the hallway, but walls are thin so can hear everything.

2025-12-27 • via Tripadvisor
A
Alfred • couple • us
9
2025-12-27 • via Nuitee