Holiday Inn Express Richmond Airport by IHG

Hotels
•
Holiday Inn Express
8.7 (555 reviews)
491 International Center Drive , Sandston , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast options
Convenient location
Cons:
Cleanliness issues (roaches)
Pool closed
Noise from airport

Categories

Cleanliness
7.78
Specific mention of roaches found in the bathroom; overall cleanliness was reported as decent but some issues were noted.
Service
9.25
Staff was described as friendly and accommodating, with fast check-in and helpfulness noted.
Location
9.29
Conveniently located near the airport and close to restaurants, making it favorable for guests.
Room Quality
8.24
Rooms reported as beautiful and clean, although some concerns about mattress firmness were expressed.
Amenities
8.77
Variety of amenities mentioned such as fitness facilities and plentiful breakfast. Pool being closed was a downside.
Value for Money
8.23
Good value based on location and service, but some felt the price was high for the amenities offered.
Food and Beverage
9.28
Breakfast received positive feedback with a large selection and quality items noted.
Overall Experience
8.75
Guests generally enjoyed their stay, with some minor issues impacting the overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:39

Property Description

Convenient Location near Airport:
Less than a mile from the international airport, Holiday Inn Express Richmond Airport provides free shuttles for guests, ensuring a stress-free arrival and departure.

Comfortable Rooms and Amenities:
Each room is equipped with modern conveniences such as cable TV, free Wi-Fi, microwaves, refrigerators, and coffee makers. Safety deposit boxes, desks, and ironing facilities are also available for a comfortable stay.

Complimentary Breakfast and Fitness Facilities:
Start your day with a delicious breakfast at the hotel and maintain your fitness routine at the on-site gym. Business travelers will appreciate the business center and meeting rooms provided for their convenience.

Book your stay at Holiday Inn Express Richmond Airport now to enjoy these fantastic amenities and more!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 555 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 9.28
Overall Experience: 8.75
B
Bob • couple • us
10
2026-04-04 • via Nuitee
K
Kelvin • extended_group • us
2
Disappointed
Pros:

It was close to the airport, but so are many other hotels.

Cons:

The property was filthy, the hallway on the first floor was flooded and the carpet soaked. The hotel is really dated and subpar. I actually look for Holiday Inn Express to stay in, but will be changing after this experience. My daughter had just went through two tummy surgeries, and I was not expecting a dirty hotel!

2026-04-01 • via Nuitee
J
Jan • solo_traveller • us
7
2026-04-01 • via Nuitee
L
Linda • couple • us
8
Clean, comfortable and welcoming
Pros:

Comfortable room, friendly staff

Cons:

Proximity to airport, but knew this when I booked it.

2026-03-31 • via Nuitee
F
Felisha • couple • us
9
2026-03-30 • via Nuitee
C
Christine • couple • us
10
2026-03-26 • via Nuitee
L
Latwaine • family_with_children • us
7
2026-03-25 • via Nuitee
A
Annette • couple • us
10
This is a Hotel that I would stay at again
Pros:

Nya Customer Service was above and beyond

Cons:

Hotel was very Clean from inside the room throughout the whole hotel even to outside

2026-03-16 • via Nuitee
E
Edna • family_with_children • us
10
2026-03-09 • via Nuitee
A
Ashley • solo_traveller • us
10
2026-03-05 • via Nuitee
A
Ashley • solo_traveller • us
10
2026-03-05 • via Nuitee
D
Dale • extended_group • us
7
Pros:

It was ok

2026-03-01 • via Nuitee
C
Christina • family_with_children • us
10
Pros:

Great location, next to the airport and gas stations. We had a suite for our family of 5 and it was extremely spacious.

2026-02-24 • via Nuitee
R
Robert • extended_group • us
9
2026-02-24 • via Nuitee
J
Joshua • solo_traveller • us
10
Pros:

Great breakfast . Nice staff very neat

2026-02-23 • via Nuitee
E
Edwina • solo_traveller • ie
8
The staff were just lovely. The lady in charge of the breakfast area was so friendly and helpful. The cinnamon rolls wer
Pros:

Convenient location near airport & free shuttle bus service with exceptionally nice driver.

Cons:

The temperature of the swimming pool water could have been warmer!

2026-02-09 • via Nuitee
L
Lawrence • solo_traveller • us
8
Excellent spot for an early flight out of Richmond International!
Pros:

Excellent location for the airport! Staff were very friendly and helpful! A comfortable night!

I had to leave VERY early the next morning and the airport shuttle was wonderful and right on time!
Park and ride is way cheaper than the airport parking!

Cons:

Everything was great!

2026-01-19 • via Nuitee
M
Mandy • couple • gb
9
Perfect for close proximity to the airport and clean hotel with practical amenities and power shower
2026-01-19 • via Nuitee
G
gardner • solo_traveller • us
10
2026-01-19 • via Nuitee
B
Brittney • couple • us
8
4 stars
Pros:

The location was perfect right by the highway and airport

2026-01-19 • via Nuitee