Holiday Inn Express & Suites Augusta West - Ft Gordon Area by IHG

Hotels
•
Holiday Inn Express
8 (157 reviews)
4087 Jimmie Dyess Parkway , Augusta , US
+1 706-860-8223

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms (many mentions)
Friendly and efficient staff
Great location (near stadium, food, entertainment)
Good breakfast
Comfortable beds
Affordable / good value for many guests
No-pets policy appreciated
Cons:
Room maintenance issues (mold, mildew, cracked ceilings, broken doors)
TV/WiFi connection problems in rooms
Pool cracked and dirty
Occasional hot water/drain issues
Towel supply / housekeeping availability problems
One report of fire alarm disturbance during night

Categories

Cleanliness
7.8
Many guests repeatedly praised cleanliness (rooms and common areas described as clean), but several reports of mold/mildew, odor in one room, cracked bathroom ceiling and an overflowing shower lower consistency.
Service
9
Staff are frequently described as friendly, efficient and responsive (quick room move, refunds issued); some lapses noted (difficulty locating towels, one front-desk interaction perceived as evasive) but overall service sentiment is clearly positive.
Location
9
Location consistently praised — close to stadium, food, entertainment and handy services; multiple guests cite convenience and a good neighborhood.
Room Quality
6.5
Mixed to negative: comfortable beds reported but multiple room issues mentioned (TVs not working, visible mold, mildewed smell, broken door, poor drainage, maintenance problems and occasional lack of hot water).
Amenities
7.8
Breakfast repeatedly praised and no-pets policy valued, but amenities issues noted (pool cracked/dirty, pool area deterioration, TV/WiFi streaming problems) producing a mixed score.
Value for Money
8.2
Several guests described the stay as affordable and comfortable and one refund was issued; some felt inconvenienced by maintenance issues which slightly reduce perceived value.
Food and Beverage
8.6
Breakfast receives consistently positive mentions and no significant complaints about food service were reported.
Overall Experience
7.1
Overall impression is generally positive due to friendly staff, good location and clean rooms for many guests, but recurring room quality and maintenance problems (TVs, mold, pool condition, occasional hot water/drain issues) create a mixed overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location
Holiday Inn Express & Suites Augusta West - Ft Gordon Area is strategically situated near Augusta National Golf Club and other attractions, making it an ideal choice for travelers seeking both leisure and convenience.

Modern Amenities
This 2-star hotel offers air-conditioned rooms with free WiFi, private bathrooms, flat-screen TVs, and complimentary toiletries. Guests can also enjoy access to the fitness center and unwind at the snack bar.

Exceptional Services
With a 24-hour front desk, shared lounge, and business center, guests are provided with everything they need for a comfortable stay. Whether you're here for business or leisure, our dedicated staff is ready to cater to your needs.

Book your stay at Holiday Inn Express & Suites Augusta West - Ft Gordon Area, an IHG Hotel, and experience a seamless blend of comfort and convenience.

Important information:

Please note that guests must be 21 years of age or older to check in without a parent or official guardian. Please note cash is not accepted as payment. Guests must have a valid credit or debit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGS

Location

Guest Reviews

8
Based on 157 reviews
Cleanliness: 7.8
Service: 9
Location: 9
Room Quality: 6.5
Amenities: 7.8
Value for Money: 8.2
Food and Beverage: 8.6
Overall Experience: 7.1
L
Lewis • solo_traveller • us
10
Pros:

The location and the staff were so kind.

Cons:

N/A

2026-11-07 • via Nuitee
R
Rachel • solo_traveller • us
8
2026-11-01 • via Nuitee
G
Gary • solo_traveller • us
9
2026-10-24 • via Nuitee
R
Randy • solo_traveller • us
10
Pros:

Very clean.

2026-10-18 • via Nuitee
C
Crystal • couple • us
5
2026-10-12 • via Nuitee
G
Gibson • couple • us
8
The staff were friendly and made accommodations for my family.
Pros:

It was close to the high school stadium. It’s in a perfect location to food and entertainment.

2026-10-12 • via Nuitee
J
John • couple • us
10
Visiting son and grandkids at Fort Gordon. Great location
Pros:

Location, friendly staff, and clean

Cons:

Enjoyed everything.

2026-10-10 • via Nuitee
M
Melanie • family_with_children • us
10
Pros:

The staff was very friendly and efficient. Breakfast was great. The room was clean and quiet.

2026-10-10 • via Nuitee
B
Brenda • solo_traveller • us
8
The staff was exceptional. But because I booked with a third party, I had a less than desirable room
Pros:

I didn’t eat breakfast

Cons:

My room was under maintenance. The shower above my room had over flowed.

2026-09-18 • via Nuitee
C
Constance • couple • us
10
2026-09-09 • via Nuitee
J
janis • couple • us
9
Very good stay
Pros:

I like the fact that no pets are allowed..my room was very clean and the hot water was awesome.
Breakfast was very good

Cons:

The ceiling in the bathroom was cracked. Not very appealing to the eye.. would have been nice to have a towel rack in the bathroom..there was nowhere to hang wet towels

2026-09-06 • via Nuitee
R
Roland • solo_traveller • us
4
I needed a hotel this one was there, I did not get much sleep.
Pros:

The hotel seemed clean but it smelled like feet. The bed was comfortable enough and the shower was clean.

Cons:

I would have preferred if the fire alarm did not go off twice in the middle of the night. I asked the desk clerk and he said this has never happened. I suspect he was not being truthful, he was wearing hearing protection indicating that this has definitely happened before and probably fairly regularly. They did give me a refund without me asking for it though so that wad nice.

2026-09-04 • via Nuitee
J
Jaquelyn • couple • us
3
2026-08-31 • via Nuitee
S
Saunders • solo_traveller • us
4
Main areas are nice and initial room would have been fine if the tv had worked.
Cons:

The first room I was in had issues with the tv. Otherwise it would have been great. I was promptly moved to a new room (305) which had visible mold on the walls in the main room, smelled mildewed, and the TV connection was terrible. Most channels were pixelated and the sound went out every few seconds. I was grateful for the quick staff response when the first tv wasn’t working, but the second option was worse.

2026-08-11 • via Nuitee
J
Jennifer • extended_group • us
10
Great stay
Pros:

Cozy, clean & fresh atmosphere

Cons:

Nothing

2026-08-07 • via Nuitee
A
Aminis • couple • us
8
2026-07-21 • via Nuitee
B
Breland • couple • us
5
It was overall ok. I would look choose another location before booking there again.
Pros:

Location and staff were nice

Cons:

My cable for the tv in the room wouldn’t work and the staff was unable to fix it. The hotel WiFi would not connect to the tv either so we could not stream any apps. I wasn’t offered any compensation.

2026-06-29 • via Nuitee
C
Carol • couple • us
10
2026-06-27 • via Nuitee
J
James • couple • us
8
2026-06-23 • via Nuitee
A
Ambrose • couple • us
8
2026-06-18 • via Nuitee