The Westin Galleria Houston

Hotels
Westin
8.5 (428 reviews)
5060 West Alabama , Houston , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
High food prices
Noise issues

Categories

Cleanliness
8.96
Maintained daily cleaning, positive reviews about cleanliness mentioned.
Service
9.43
Friendly front desk staff and excellent customer service highlighted.
Location
9.47
Perfect location with convenient access to shopping and business facilities.
Room Quality
7.92
Some noise issues reported, and bad pillows mentioned.
Amenities
8.45
Modern amenities like fridge and coffee maker noted, though some users had mixed feelings.
Value for Money
7.91
Concerns regarding high service and food costs were expressed.
Food and Beverage
6.96
Negative experiences with food service, particularly in Daily Grill.
Overall Experience
8.93
Overall positive feedback with highlights on comfortable stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:09

Property Description

Prime Location at Houston Galleria Shopping Mall

Located directly at the Houston Galleria shopping mall, The Westin Galleria Houston offers unparalleled convenience for guests looking to indulge in shopping and dining experiences.

Comfortable Accommodations with City Views

The hotel's guestrooms are equipped with coffeemakers and mini refrigerators, ensuring a comfortable stay. Some rooms also provide stunning views of the city, adding a touch of luxury to your experience.

Fitness Center, Outdoor Pool, and On-Site Dining

Guests can maintain their fitness routine at the 24-hour fitness center or relax by taking a dip in the outdoor pool. To satisfy culinary cravings, the on-site restaurant, Daily Grill, offers a variety of options from breakfast to cocktails.

Book your stay at The Westin Galleria Houston for a perfect blend of luxury and convenience.

Important information:

Guests must be 21 years of age or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 14.95 per 24 hours.

Location

Guest Reviews

8.5
Based on 428 reviews
Cleanliness: 8.96
Service: 9.43
Location: 9.47
Room Quality: 7.92
Amenities: 8.45
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 8.93
K
Krissysk55 Family Dallas, Texas
6
Nice hotel and location, but lots of fine print
Pros:

Nice hotel and location, but lots of fine print

2026-04-04 via Tripadvisor
D
Dalia family_with_children mx
6
Cons:

The poor Cleanliness

2026-04-04 via Nuitee
Özge solo_traveller tr
4
Fiyata göre vasat hizmet
Pros:

Konumu iyiydi ancak hizmet alamadık
Hizmet yetersiz fiyatı çok pahalıydı. Bizce bu fiyata daha iyi yerlerde kalabilirsiniz

Cons:

Konum

2026-03-29 via Nuitee
T
Timothy couple gb
2
Expensive and shabby in a good location.
Pros:

Location

Cons:

Everything else. Poor service, bad soundproofing and very expensive for a tired hotel. Our room was never even serviced after the second night of our stay. Very disappointing.

2026-03-29 via Nuitee
S
Stacy couple us
8
2026-03-23 via Nuitee
S
Stephanie couple us
10
Pros:

Location

Cons:

The staff member at check-in got my reservation mixed with someone else even after looking at my ID, tried recharging me even though I prepaid via 3rd party. Supposedly corrected it but when I was leaving at the end of my stay, I decided to verify my check out was all good to go. Turns out the staff member still had not checked me in properly & I was going to be charged. The staff member at checkout was very knowledgeable and corrected everything, Thank you! Overall a great stay.

2026-03-18 via Nuitee
F
Francisco couple us
10
2026-03-08 via Nuitee
R
Ralph couple us
10
2026-03-03 via Nuitee
Q
Quintero family_with_children us
10
2026-03-01 via Nuitee
M
mladen solo_traveller us
7
2026-02-23 via Nuitee
D
Diego family_with_children ec
9
Good for a lato ver!
2026-02-22 via Nuitee
S
stacieb850 Family
10
Outstanding valet
Pros:

Our stays at the Westin are wonderful out valet David holiday is so wonderful to us.. he help us with everything we need .. thank Westin

2026-02-15 via Tripadvisor
E
E1220EYlarryr Business
10
Outstanding greeting at the Westin Galleria
Pros:

The first thing that happens when someone arrives at the Westin Galleria hotel is a greeting with kindness and professionalism from the valet service. Elbert at the valet station greets every guest with a smile and a sincere welcome. Once the guest enters the lobby of the Westin Galleria, they are met with more friendliness and professionalism. For outstanding service, book your next trip at the Westin Galleria, Houston and enjoy luxury the way it was meant to be.

2026-02-13 via Tripadvisor
S
sallyy854 Solo travel
10
The valet team was amazing and helped me while I was staying onsite. Elbert, Josh, Spencer was very helpful. Elbert also
Pros:

The valet team was amazing and helped me while I was staying onsite. Elbert, Josh, Spencer was very helpful. Elbert also called Sam to help me with rides to different places. Jerrell and Shirley was helpful as well.

2026-02-13 via Tripadvisor
W
Weihua family_with_children us
7
Round up Okay. Best location ever
Pros:

Location

Cons:

The city view not very pleasant

2026-02-08 via Nuitee
J
Joseph couple au
9
2026-01-19 via Nuitee
D
Daniela couple mx
10
2026-01-06 via Nuitee
K
Kai-Yi couple us
10
2026-01-04 via Nuitee
D
David family_with_children us
10
2025-12-30 via Nuitee
B
BERNARD solo_traveller de
7
2025-12-04 via Nuitee