Renaissance Toledo Downtown Hotel

Mia at the front desk made our stay amazing! She upgraded us (Titanium Elite member) to a king suite with a river view. It was a large room with a GORGEOUS view, both day and night, of the river and the city. We are doing a 9-day travel itinerary (part business, part personal), and decided to stop in Toledo on our way to Wisconsin from upstate New York. We were exhausted, and Mia's friendly attitude and willingness to upgrade us made our stay SO much more comfortable! So grateful!
We had no idea that Toledo is such a nice city. There's a zoo, aquarium, science exhibition, good restaurants, and a beautiful riverwalk that must have cost a fortune to develop. The lights change every few seconds, the landscaping is well-done, and the Renaissance has the best location right on the Glass City RiverWalk.
Ingrid checked us in and was helpful in pointing out different restaurants to eat in, and reminding us about the lounge that offers free breakfast and hors d'oeuvres. The lounge is stocked with every type of soft drink, water, and fruit juice you could think of!
The robes are plush and soft. The only thing we noticed that wasn't great was the chairs at the table in the suite needed to be cleaned better. The rest of the room was spotless. We needed some more towels and pillows, and they were promptly delivered to our room. If you have room, bring a makeup mirror for better lighting.
The bed was comfortable and there was a sofa bed too. The shower was great. Two televisions, coffee maker. Overall, we left wishing we could have spent more time in Toledo. If we ever come back, we'l'l definitely stay at the Renaissance!

I truly enjoyed my experience with every member of the hotel from the receptionist, down to the valet members and including the restaurant employees! Big shout out to r Juan the supervisor of valet, Anthony, monte the manger of the valet. All 3 were complete gentlemen and made me feel welcomed and celebrated on my birthday! I would definitely come back

Great location, friendly helpful staff and very tired worn out property! In need of major renovation. Excellent rooftop bar, great lobby. Location, location, location!

Location and the valet parking.

I will start with the good. The room was clean. The bed was comfortable. The hotel's shared spaces were artsy and attempted to reflect quality and city heritage. For the most part nice, however any positive thoughts I had about my stay at the hotel are dismissed by the fact that the hotel HAS NO ON SITE PARKING INCLUDED WITH THE PRICE OF YOUR STAY!!! A truely deceptive bait and switch, with no clear indication that such was the case when booking the room. In the amenities the hotel lists valet parking available at an additional cost. It does not mention that parking is unavailable. Parking will cost you $30 a day for valet. Your car will be kept across a large street in a parking facility. If you choose not to valet, that same parking garage will cost you $8 for 12 hrs with no return in and out for the day. There is a tunnel from the parking garage elevator to the adjacent building across the street and from that building a connection to the lower level of the Renaissance Hotel. It's about 5 minutes walking. I feel that at minimum the hotel should comp guests parking at the facility if they choose not to pay for valet. If I had known parking was not included I would NOT have chosen this hotel for my stay in Toledo! I feel I was lied to and that the issue caused me undue stress, financial worry, and physical exertion I did not need or want during my stay. I highly recommend you stay somewhere else.

The hotel and river walk are beautiful. The room was comfortable and clean, especially the bed.

Within walking distance to so many things

Valet was swamped when we pulled in, but quickly took care of us. Later, I realized I had left a valuable in our car. Jake personally escorted me to the lot to find my car. Also want to compliment Robert at the front desk - so pleasant to engage with.

Modern. Great atmosphere. Restaurant and Food amazing.

Most of the staff was helpful but my check in experience with a man named Kenny was unpleasant and unprofessional. I waited too long before being acknowledged and he was extremely short with me and obviously agitated any time I had a question. I won’t be back just based on that interaction.

I was given a handicap room.
The layout wasn’t even good for a handicap person.
Too many issues to list.
Called repeatedly and finally left a message.
Of course they didn’t respond.
At nearly 300 dollars a night you would think they would at least answer the phone.
Never again.
I’m 76 and have stayed in hotels all over the world. Never again with renaissance .

Very comfortable bed

I have 1 RAVE REVIEW for MONTAY BURKS This gentleman is so extremely kind and a wonderful host. He helped us with our many heavy bags and would not accept any tip so I wanted to give him a huge shout out!

The desk staff was also very nice and helpful!

I do value trust in a review however and must be honest about my experience at this hotel:
While the lobby was lovely, It was my experience that my room and another that I looked at was extremely dirty! The air conditioning was not working in the hotel during our stay which we accepted, they kindly gave us a fan to circulate some air. Although the air was very damp, smelly and unpleasant. The bathroom not clean, the carpet was not clean, the decor sparse and the sofa, chairs and table were quite filthy. The floors were slimy!

I don’t want to have to say this but I feel it’s important.
This staff and city of Toledo deserve something to be proud of and I strongly think Marriott/Bonvoy needs to gut this hotel and allow the staff paid leave while things are redone so they can return to a reputable establishment that they can be proud to welcome visitors of the area to and provide an enjoyable experience as I’ve had in many other Marriott/Bonvoy hotels.

That’s all I have to say. Thank you for respectfully reading this review.
Unfortunately I won’t be returning until this hotel does a serious remodel and can provide travelers with a clean and healthy stay.

Staff

The location is perfect. We come in from out of town at least once a year for Walleye and Mudhens games and we always stay at the Renaissance because it is conveniently located and we are able to walk to both!