Palace Hotel Tokyo

Hotels
9.6 (426 reviews)
Chiyoda-ku Marunouchi 1-1-1 , Tokyo , jp

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Outstanding service
Cons:
Slow service in Lounge
Signage could be improved

Categories

Cleanliness
9.4
Rooms were very clean and well-maintained, with a standout standard of housekeeping.
Service
9.7
Service was outstanding, though there were minor delays in the Lounge area.
Location
9.8
Conveniently located close to a subway station and tourist attractions.
Room Quality
9.7
Spacious and comfortable rooms, some with balconies and great views.
Amenities
9.6
Amenities like in-room dining and breakfast options were highly praised.
Value for Money
9.3
The experience justified the price, making it worth every penny.
Food and Beverage
9.5
Both Occidental and Japanese breakfast options were described as amazing.
Overall Experience
9.8
Overall an outstanding stay with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:44

Property Description

Luxurious 5-Star Accommodation in Marunouchi Business District

Elegant Rooms and Top-Notch Amenities
Indulge in spacious rooms with modern amenities including a large LCD TV, blu-ray/DVD player, and a spa-like en suite bathroom. Stay connected with free WiFi and enjoy the convenience of a safety box, fridge, and electric kettle in every room.

Dining Excellence and Culinary Delights
Savor a variety of culinary experiences at 7 restaurants offering Japanese, French, and international cuisine. From authentic Japanese dishes to exquisite French delicacies, there is something to please every palate.

Convenient Location and Premium Services
Benefit from the hotel's prime location near Tokyo Station and Otemachi Subway Station, with easy access to popular attractions like Ginza and Akihabara. Take advantage of services like the fitness gym, Evian Spa Tokyo, and personalized concierge assistance for a truly memorable stay.

Book your stay at Palace Hotel Tokyo for a luxurious and unforgettable experience.

Important information:

Please note that the hotel will be carrying out maintenance work on the restaurant, lounge and bar on the first floor of the hotel on the following dates.
During this period, the following stores will be temporarily closed.

Affected stores / Dates
Grand Kitchen (1F):The Palace Lounge (1F): Royal Bar (1F):
Closed all day from Monday 02/02/2026 until Friday 06/02/2026
*Saturday 07/02/2026 will be back to open as usual.

Please note: The following place will be open as temporarily during the closure period.
Monday 02/02/2026 until Wednesday 04/02/2026
Time: 6:30 am – 9:30 pm(Last order) (10:00 pm Close)
Location: Banquet Hall Aoi (2F)

Thursday 05/02/2026
Time: 6:30 am – 9:30 pm(Last order) (10:00 pm Close)
Location: Banquet Hall Yamabuki (4F)

Friday 06/02/2026
Time: 6:30 am – 9:30 pm(Last order) (10:00 pm Close)
Location: Banquet Hall Aoi (2F)
*Breakfast Only

Breakfast service menu will be a temporary based on the Grand Kitchen's regular menu. Please note that the details will be updated on this page as soon as it finalized.
* Breakfast service is reserved exclusively for guests staying at the hotel.

Contacts:
Grand Kitchen Tel: 03-3211-5236 (10:00 am – 10:00 pm)
The Palace Lounge Tel: 03-3211-5309 (11:00 am – midnight)
Royal Bar Tel: 03-3211-5318 (11:00 am – midnight)

Please note that the pool at Evian Spa Tokyo (5th floor) will be closed due to mandatory inspections and a complete water change on the following dates/times: Tuesday, January 13th - Friday, January 16th, 2026. Closed all day.
During this period, the following facilities and services will remain open.
- Fitness Room
- Hot Springs (Men's and Women's)
- TreatmentsGuests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Swimming pool: Closed from Mon, Jan 18, 2027 until Sat, Jan 23, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Location

Guest Reviews

9.6
Based on 426 reviews
Cleanliness: 9.4
Service: 9.7
Location: 9.8
Room Quality: 9.7
Amenities: 9.6
Value for Money: 9.3
Food and Beverage: 9.5
Overall Experience: 9.8
H
HITOSHI couple jp
9
とてもよかった。
Cons:

浴室のシャワー室に簡単な腰掛けがあればいいと思いました。

2026-08-02 via Nuitee
H
Hiroko solo_traveller jp
10
やはりパレスは最高です!
Pros:

スタッフの方がとても優しくて、自転車の駐輪場を教えてくださったり、シャワーで床をびしょ濡れにしてしまっても、お気になさらないでと言ってくださいました。連休で混雑してましたが、お茶するのも宿泊客にはお席をリザーブしてありますと、直ぐに通して下さいました。

Cons:

1510室でしたが、お部屋に何かこもった匂いがする時がありました。そんなに気にならなかったのですが。

2026-07-20 via Nuitee
A
Abhijit family_with_children in
10
Pros:

Superb location and facilities

Cons:

Nothing worth mentioning

2026-07-20 via Nuitee
T
TAE HEE solo_traveller us
9
2026-07-19 via Nuitee
couple jp
9
パレスでの非日常
Pros:

窓から見える景色が美しい。
そして内装のインテリアも素敵でした。
外での朝食は、目に映る木々の緑と爽やかな風、ミンミンゼミの鳴き声など都会のオアシスの様で、心豊かに過ごせました。お料理の味も格別でした。

Cons:

主人は、喫煙者なので、その都度1階まで移動するのが大変なようでした。

2026-07-19 via Nuitee
L
Liang solo_traveller cn
9
Pros:

地段一流环境优美。

Cons:

成田机场离市区很远,而酒店无机场班车停靠。

2026-07-19 via Nuitee
V
Vinod solo_traveller au
10
Highly recommended
Pros:

Wonderful location and facilities

2026-07-18 via Nuitee
U
Uliana couple mt
10
Pros:

One of the best hotels I’ve been. The breakfast is the best! The staff members are so nice!

2026-07-17 via Nuitee
E
Eirini family_with_children gr
10
2026-07-16 via Nuitee
Z
Zeinab family_with_children us
10
2026-07-11 via Nuitee
N
nathalie family_with_children ch
10
2026-07-07 via Nuitee
A
Anthony family_with_children gb
9
2026-07-05 via Nuitee
C
Claire couple au
10
2026-06-29 via Nuitee
N
nicole extended_group us
10
2026-06-28 via Nuitee
H
Hallie couple us
10
Five star hotel in every meaning of the word!
Pros:

The staff is extraordinarily excellent. Everyone we spoke with could not have been more professional, kind and caring. Premium location, view and room.

Cons:

We did not have any negative experience, all great.

2026-06-28 via Nuitee
N
nicole family_with_children us
10
2026-06-28 via Nuitee
H
Hallie couple us
10
Pros:

Excellent food

Cons:

Everything exceeded our expectations. Staff really want you to have a fantastic experience.

2026-06-26 via Nuitee
M
Minyao couple cn
10
Pros:

Love the hotel. Definitely come back

2026-06-26 via Nuitee
M
Marcela family_with_children us
10
Pros:

Excelente ubicacion y servicio del hotel. Podrian mejorar la carta del restaurante "garden" del hotel. Las opciones de restaurantes de alta gama son excelentes pero muy costosas para un grupo familiar numeroso, y adicionalmente te hacen reservar el lugar privado del restaurante.

2026-06-23 via Nuitee
M
Marcela family_with_children us
10
2026-06-23 via Nuitee