Palace Hotel Tokyo

Everything

This is a beautiful hotel with a great location near the Imperial gardens and palace. Close to metro station (runs under hotel). Helpful and service oriented staff. The breakfast buffet is pricey but the food and selection is excellent. A very luxurious hotel to stay at.

Proximity to finish line of the Tokyo marathon.

ロケーションと一流の接客

Absolutely beautiful hotel. Outstanding staff and service. Wonderful location. Convenient to the train station. Great room overlooking the Imperial Palace with a balcony.
We did not use the restaurant or bar, but both looked great. We did room service for breakfast and the timeliness and delivery were great.

We liked everything about this facility. The room amenities added to our enjoyment--room humidifier, tea set, coffee, bathroom amenities, turndown service. The bed was comfortable and the room was quiet. The service at this hotel was spectacular--very friendly and helpful. We needed help with a gift we had purchased, and the concierge and front desk were extremely helpful. We loved the location adjacent to the Imperial Palace and near Tokyo Station.

This is truly the best service we have ever experienced. The level of attention to detail is remarkable — you don’t need to look for help, because the staff already seems to know when you need it.

A perfect example: on our last day in Tokyo, our flight was delayed by almost three hours. We had booked the hotel limousine and I was walking toward the concierge to ask about changing the pickup time. Before I even reached the desk, a staff member approached me and asked if she could help. In less than five minutes, everything was taken care of and our pickup time was changed smoothly.

Everyone here is incredibly friendly and proactive — helping with directions, calling taxis, or assisting with anything you might need. You truly feel taken care of.

The room was spotlessly clean, beautiful, and very spacious, making it feel more like living at home than staying in a hotel. I especially loved the open floor-plan bathroom design. You can enjoy the outside view with the blinds open, or close them completely to create a private, separate bathroom space from the bedroom — such a thoughtful and elegant design.

The balcony view overlooking Imperial Palace Park is absolutely breathtaking. The hotel also offers free bicycles, which is a wonderful way to ride around the park.

The amenities are outstanding — the hotel provides a full facial care set (cleansing, toner, and lotion) as well as comfortable pajamas, which made our stay feel even more effortless and relaxing.

We loved the bathroom amenities so much that we actually purchased them from the hotel, and the hotel’s signature scent is so calming that we ended up buying the home diffuser in the same fragrance.

The location is excellent — close to everything and near the train station. Even when you’re in a hurry, a taxi to Ginza or the fish market costs very little.

Breakfast was fantastic with a wide variety of options. We also tried the traditional Japanese breakfast, which is a must-try if you’re staying for a few nights.

Basement of the hotel has a 7-Eleven, restaurants, and massage services, which is incredibly convenient.

We loved every minute of our stay. As an Amex Platinum card member, we received complimentary breakfast, a $100 hotel credit, and an upgrade (if available), which made the experience even better.

Highly, highly recommended. We would absolutely stay here again.