Hotel Okura Kyoto

Hotels
9 (1941 reviews)
Nakagyo-ku Ichinofunairi-cho 537-4 , Kyoto , jp

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Service
Food quality
Cons:
Cleanliness issues
Dated room quality
Extra charges for amenities

Categories

Cleanliness
8.39
Some reviews mention issues with cleanliness, impacting the score.
Service
9.36
Staff were courteous and hardworking, providing positive experiences.
Location
9.4
Multiple reviews highlight the excellent location of the hotel.
Room Quality
8.35
Several reviews indicate rooms were dated or small, affecting the score.
Amenities
8.88
Mentioned amenities are good, but there were extra costs associated.
Value for Money
9.34
Overall value was perceived positively, justifying the cost.
Food and Beverage
8.89
Food quality was generally good, despite some dining space issues.
Overall Experience
9.36
Overall sentiment was very positive, despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:40

Property Description

Spectacular Views and Central Location
Hotel Okura offers elegant rooms with stunning views of Kyoto and is conveniently located in the heart of the city, providing easy access to popular attractions and shopping districts.

Luxurious Amenities and Services
Guests can indulge in beauty treatments, enjoy free Wi-Fi, and take advantage of concierge services. The hotel also offers an indoor swimming pool, free parking, and a variety of boutiques at Shopping Avenue Comfort.

Fine Dining and Culinary Experience
Experience exquisite French cuisine at Sky Restaurant Pittoresque while enjoying panoramic mountain and city views. The hotel also features a bakery and various restaurants, including a top-floor buffet restaurant offering Kyoto cuisine.

Book your stay at Hotel Okura Kyoto for a luxurious and unforgettable experience.

Important information:

Please note that some of the hotel's restaurants have a dress code, and some do not allow children under 10 years of age.

The fitness center is accessible only for adults aged 18 and above, and an additional charge is required.

The hotel's Welcome Lounge at Kyoto Station is located on the ground floor of the Cerema Building. It's open daily from 09:30 until 17:00, and accessible only to staying guests.

Free shuttle locations and schedules:
- From the Welcome Lounge at Kyoto Station, the shuttle departs at the top (--:00) and bottom (--:30) of every hour between 10:30 and 17:00, except at 12:30 and 15:00.
- From Hotel Okura Kyoto, the shuttle departs at --:05 and --:35 every hour between 10:05 and 16:35, except at 12:05 and 14:35.
Please note that the shuttle takes about 20-25 minutes, depending on traffic conditions. Staff will meet guests at the hotel lobby or the Welcome Lounge.

The luggage delivery service operates as follows:
Luggage received by 14:00 at the Welcome Lounge will arrive at the hotel by 17:00.
Luggage received by 11:00 at the hotel will arrive at the Welcome Lounge at the requested time between 14:00 and 17:00.

Parking will be available from January 1, 2026, for an additional charge of JPY 2,000 per night from the day of check-in until 15:00 on the following day.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9
Based on 1941 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
Y
yogesh • solo_traveller • in
10
2026-06-20 • via Nuitee
鈴木 • solo_traveller • jp
10
Pros:

銀婚式で伺ったので、お部屋をアップグレードして頂いた
すべてのスタッフ皆さんの対応が親切でした

Cons:

なし

2026-06-19 • via Nuitee
G
Gaurang Rajendra Shah • family_with_children • in
9
Great property but very bad gym and pool usage rules.
Pros:

Great location, good in room facilities.

Cons:

A hotel of this standard was charging for use of Gym, Swimming Pool for every time you need to use. Its not even for a full day. Once you enter the gym you are not even allow to leave the gym and reenter even if it for 5 minutes. My son wanted to grab a coffee after he entered the gym. The staff said that if he left the gym he would have to pay another 3300 yen to reenter. that I though was disgusting.

2026-06-18 • via Nuitee
Y
YUMI • solo_traveller • jp
10
日本の最高のホテル
Pros:

立地　ゴー☆ジャス感　スタッフさん　全てがパーフェクトでした

Cons:

なし

2026-06-18 • via Nuitee
H
hunghung • solo_traveller • tw
8
有機會再回訪，很棒
Pros:

地點太方便了
員工服務100分

Cons:

房間裡有一台機器，電源燈光太亮了

2026-06-17 • via Nuitee
K
Karl • solo_traveller • us
6
2026-06-16 • via Nuitee
L
Lena • extended_group • us
10
2026-06-15 • via Nuitee
J
JUNKO • solo_traveller • jp
10
2026-06-15 • via Nuitee
Y
Yoshimichi • solo_traveller • jp
9
2026-06-15 • via Nuitee
E
eleni • couple • gr
8
2026-06-14 • via Nuitee
O
Orly • couple • il
9
מיקום מעולה ומלון מרווח , נעים ואדיב
2026-06-14 • via Nuitee
L
Lisa • extended_group • gb
9
Pros:

Comfortable rooms.
Lovely breakfast
Nice cocktails

2026-06-14 • via Nuitee
D
Daniel • solo_traveller • de
10
Pros:

Everything was perfect. From the check in at the reception and the friendly staff to the great big spacious rooms. Everybody was so welcoming you and we felt all the time that everybody did their job with heart❤

Cons:

The breakfast buffet on floor 17 was sadly every day the same. For a 5* hotel I expected at least more variety of choice day by day but it was just for a week the same buffet. But it was yummy no doubts 😊

2026-06-13 • via Nuitee
燕子李三 • solo_traveller • us
10
Pros:

服务一流，位置一流。房间大而舒适。往来车站的班车更是非常的方便。

Cons:

没有

2026-06-12 • via Nuitee
J
Jae Sung • solo_traveller • kr
9
Pros:

호텔 근처에 버스정류장이 있고, 지하철은 바로 지하로 연결되어 있어서 편리합니다. 주변에 시장이 있고, 음식점들이 많이 있어 편리합니다.

Cons:

없어요.

2026-06-11 • via Nuitee
R
Rafael • couple • us
10
Head and shoulders above our expectations and well worth the stay.
Pros:

We loved everything about the hotel. We arrived to a free room upgrade before we our room, without even asking them for it. The view was phenomenal, and location was exceptional. Right across the street from countless restaurants and shops and saved so much money on travel alone. The amenities and room were phenomenal and it was our favorite stay of our trip, and we wished we had stayed longer.

2026-06-11 • via Nuitee
H
Helen • extended_group • us
10
We love all the people that who works there, thank you so much for you guys excellent service 👍
Pros:

Customer service are excellent

Cons:

None

2026-06-10 • via Nuitee
Y
Yumiko • solo_traveller • jp
10
Pros:

スタッフの対応が、親切でした。

Cons:

ありません。

2026-06-10 • via Nuitee
M
MATHIOTTE • couple • fr
9
Séjour agréable et reposant dans cet hôtel idéalement situé.
Pros:

Son emplacement, la gentillesse du personnel, les prestations et services et les chambres spacieuses.
L'accès fitness et piscine est un plus.
Par contre, il serait bien de préciser que les tatouages ne sont pas autorisés à la piscine ni dans la salle de fitness mais qu'il est possible d'y accéder avec un maillot de corps fourni par l'établissement.
L'accès ne sera pas autorisé si le tatouage est visible.

Cons:

Rien

2026-06-09 • via Nuitee
雨宮弘季 • solo_traveller • jp
6
Cons:

数年前と比べて、職員の方のサービスは、同等ですが、受ける感じがオークラだなあと思わせるものがなくなった。他のホテルでも良いやと感じてしまった。

2026-06-09 • via Nuitee