DoubleTree By Hilton Kuala Lumpur

Hotels
•
Doubletree by Hilton
8.6 (6127 reviews)
348 Jalan Tun Razak , Kuala Lumpur , MY
+60 3-2172 7272

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location (mall access, shops/market in lobby)
Very helpful and friendly staff (multiple named mentions)
High-quality breakfast and breakfast service
Comfortable beds
Good value / economical pricing
Cons:
Cleanliness issues including cockroach and unclean bed on some stays
Room maintenance problems (small room, poor toilet flush, weak shower pressure)
Noise / poor soundproofing (train noise, windows)
TV/Netflix not working for some guests
Missing menu item (salmon) noted by returning guest

Categories

Cleanliness
6.2
Multiple mentions of poor cleanliness: bed not clean, red skin irritation after stay, and a cockroach found in the bathroom and food-court — overall cleanliness concerns outweigh positive notes.
Service
9.8
Consistently praised staff across reviews (breakfast staff, lounge staff, named mentions like Farhan and Ain), described as friendly, helpful and consistent over repeat stays.
Location
9.2
Strong location within a mall and convenient for shopping; some guests found the mall-based layout and access between levels awkward, but overall location is a clear strength.
Room Quality
7.8
Mixed room quality: comfortable beds noted by several guests but also reports of a small room, poor flushing toilet and weak shower pressure on one stay — inconsistent room experience.
Amenities
8
Good on-site shops and market in the lobby are positive; negatives include poor soundproofing (train noise) and TV/Netflix not working for some guests, and mall food-court issues impacting perceived hygiene.
Value for Money
9.6
Described as economical with good access to shopping; several guests noted the offerings as good value for the price paid.
Food and Beverage
9.6
Breakfast repeatedly praised for quality and service (buffet highly rated); minor negatives include a missing menu item (salmon) on one stay.
Overall Experience
8.6
Overall mixed but leaning positive: many guests highlight excellent service, location and breakfast, while a few serious cleanliness/room maintenance issues led to strongly negative stays for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location
Doubletree by Hilton Kuala Lumpur is situated in the prestigious Golden Triangle, a mere 5-minute stroll from Ampang Park LRT Station.

Luxurious Amenities
Enjoy a refreshing swim in the outdoor saltwater pool or indulge in delectable meals at the on-site restaurant and bar. Free WiFi is available in all rooms for your convenience.

Comfortable Accommodations
Relax in air-conditioned rooms equipped with 32-inch flat-screen TVs, plush jumbo pillows, and ergonomic chairs. The modern en suite bathrooms feature rain showers and hairdryers.

To experience the perfect blend of comfort and convenience, book your stay at Doubletree by Hilton Kuala Lumpur today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorisation form and present a copy of the person's ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.6
Based on 6127 reviews
Cleanliness: 6.2
Service: 9.8
Location: 9.2
Room Quality: 7.8
Amenities: 8
Value for Money: 9.6
Food and Beverage: 9.6
Overall Experience: 8.6
T
Tengku Ahmad Mujahid • couple • my
7
2026-10-31 • via Nuitee
M
Mubashir • family_with_children • pk
9
Pros:

It was inside a mall and all quality things were available at economical proce. Location was great

2026-10-31 • via Nuitee
D
Daniel • family_with_children • sg
9
2026-10-30 • via Nuitee
M
Muhsin • family_with_children • cz
8
Pros:

Variety of options for breakfast

Cons:

the noice coming from outside, train ... Windows should be better sound proof

2026-10-30 • via Nuitee
U
USHA • couple • au
9
The staff in the Lounge were very friendly and helpful special mention Farhan
Pros:

The staff at breakfast gave exceptional service especially Ain

2026-10-30 • via Nuitee
N
Nurhasyim • family_with_children • sg
8
2026-10-29 • via Nuitee
N
Noor Ghazali • family_with_children • sg
9
2026-10-29 • via Nuitee
A
Ali Maswari • family_with_children • my
10
Pros:

I like the consistency of their customer service quality after 3 times staying at this hotel.

Cons:

Me and my wife used to be excited for their salmon on breakfast menu but however this time they didn't serve it🥲

2026-10-29 • via Nuitee
N
Noor Faezah • family_with_children • my
8
2026-10-29 • via Nuitee
C
Cecelia Hui Min • couple • my
1
Bad experience,never come again
Cons:

I have stayed here many times before, and my previous experiences were always wonderful. The rooms were luxurious and very comfortable. However, this time, I am extremely disappointed.
The room was small, and the bed was not clean. When my husband woke up in the morning, he had red spots all over his body and was experiencing severe itching.
The toilet did not flush properly, and the water pressure in the shower was very weak.
Overall, this stay was very disappointing and far below our expectations, especially considering our previous positive experiences here.

2026-10-28 • via Nuitee
A
Albert • family_with_children • nz
9
2026-10-28 • via Nuitee
A
Ali Haider • family_with_children • pk
10
2026-10-27 • via Nuitee
N
Noraini • couple • sg
10
2026-10-27 • via Nuitee
S
Shady • solo_traveller • om
10
2026-10-27 • via Nuitee
Z
Zakaria • couple • my
8
2026-10-27 • via Nuitee
A
Azeem • family_with_children • pk
10
2026-10-26 • via Nuitee
A
Anastasiia • family_with_children • ru
4
Следить за дезинсекцией.
Pros:

Хорошее местоположение. Приятный вежливый персонал. Хороший сервис. Кровать очень комфортная. Завтраки и сервис на завтраке прекрасен, не нужно искать стол, вас проводят и посадят за стол. Дали завтрак, когда рано выезжали. Вид из холла прекрасный

Cons:

1. Неудобное и неудачное расположение отеля в Молле. Помимо того, что неудобно идти на второй этаж и ехать переходить по нескольким лифтам, так это еще и неуютно, как будто живешь в торговом центре.
2. Таракан. Таракан в номере в ванной. Таракан в отеле такого уровня, это не соответствует образу отеля. Ранее останавливаясь в Хилтон я такого не встречала . Таракан также был на фуд-корте этого Молла, любезно принесли на подносе вместе с едой, будьте аккуратны. Думаю, из-за фуд-корта проблема вышла из-под контроля.

2026-10-26 • via Nuitee
J
Judit • family_with_children • hu
2
2026-10-26 • via Nuitee
M
Maggie • couple • kw
10
Marvellous
Pros:

Location , cleanliness, market and shops at the hotel lobby, staff were externally helpful.

Cons:

Nothing

2026-10-25 • via Nuitee
A
Ain nasuha • couple • my
10
2026-10-25 • via Nuitee