Sunway Resort Hotel

Hotels
•
Sunway Hotels & Resorts
9.1 (3283 reviews)
Persiaran Lagoon, Bandar Sunway , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent amenities
Diverse food options
Cons:
Issues with room temperature
Lack of coffee machine
Some cleanliness concerns

Categories

Cleanliness
8.31
Some concerns about cleanliness mentioned, particularly regarding food and amenities.
Service
9.78
Multiple reviews highlight the exceptional service provided by staff members, especially Mr. Aziz and Anisan.
Location
9.32
Convenient location with easy access to the city center and a connected mall.
Room Quality
8.27
Rooms were great but noted issues such as temperature control.
Amenities
9.3
World-class facilities available, including spacious gyms and kids' play areas.
Value for Money
8.76
Good value considering the exceptional food and facilities, but some mentioned the absence of amenities like a coffee machine.
Food and Beverage
9.81
Breakfast options were superb, including diverse selections.
Overall Experience
9.28
Overall, a highly positive experience with a few minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:16

Property Description

Luxurious Accommodations:
Indulge in a comfortable stay in our well-appointed rooms with modern amenities and elegant decor, ensuring a relaxing experience throughout your visit.

Exceptional Dining and Entertainment:
Experience exquisite dining options at our on-site restaurant and bar, offering a variety of culinary delights to tantalize your taste buds. Unwind and socialize in a vibrant atmosphere with signature cocktails and delectable dishes.

Convenient Location and Transportation:
Located conveniently near major shopping centers, our hotel offers easy access to explore the city. Take advantage of our paid airport shuttle service for a hassle-free journey to and from the airport.

Experience luxury and convenience at Sunway Resort Hotel. Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking must correspond to the guest staying at the property.
Please be informed that we are currently reopening in phases. While we strive to deliver uncompromising guest experiences, our facilities are limited at the moment.

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodations and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 15 per day.

Location

Guest Reviews

9.1
Based on 3283 reviews
Cleanliness: 8.31
Service: 9.78
Location: 9.32
Room Quality: 8.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.81
Overall Experience: 9.28
S
Sultan • solo_traveller • om
9
2026-06-26 • via Nuitee
S
SIAW WAI • family_with_children • sg
9
2026-06-25 • via Nuitee
S
Salim • family_with_children • ae
10
لازم اللي بيحجز يركز. لانه الحديقة المائية. غير مشمولة في الحجز. اتوقع لبعض الغرف.
Pros:

النظافة والموقع

Cons:

لا شي

2026-06-25 • via Nuitee
A
Ahed • solo_traveller • ae
6
2026-06-23 • via Nuitee
A
Abdulelah • couple • sa
9
2026-06-19 • via Nuitee
L
lamyaa • extended_group • om
10
Pros:

Staff friendly. Connected to a mall connected to sunway lagoon the food was nice and it has bidder

2026-06-19 • via Nuitee
M
Mrskhairuljr • solo_traveller • my
10
2026-06-18 • via Nuitee
M
Mas • solo_traveller • my
9
2026-06-17 • via Nuitee
R
RAED • couple • sa
6
2026-06-14 • via Nuitee
N
Nur Azman • family_with_children • sg
9
2nd time here. Kids love the place. Breakfast spread was amazing. Highly recommended!
Pros:

Check in was seamless. Staff was amazing. Got upgraded to villa! Kids enjoy the pool and our stay. Will come back again

Cons:

The tooth paste. It’s weird.

2026-06-14 • via Nuitee
J
Jonathan • solo_traveller • sg
5
6th stay at Sunway Resort
Pros:

It's our 6th time here! Love the food, facilities, and how most staff were polite and friendly. We even got a free upgrade to the clubhouse :)

Cons:

We encountered an unfortunate incident involving a staff member, Fadley, whose conduct was perceived as arrogant and discourteous, rather than reassuring, towards my mother. This experience significantly detracted from our overall impression of our stay. We intend to provide a detailed account to the hotel via email.

2026-06-14 • via Nuitee
A
Abdullah • couple • sa
8
2026-06-14 • via Nuitee
C
CH • couple • sg
9
Enjoyable stay, relaxing
Pros:

Clean and well connected to mall

2026-06-13 • via Nuitee
M
Mandai • family_with_children • jp
7
まぁまぁ
Pros:

綺麗でゴージャス

Cons:

チックイン混み過ぎて1時間待った。早着でアーリーインをお願いした、後で電話すると言われたが全く電話がなく、待ちぼうけ、とても残念

2026-06-11 • via Nuitee
M
mohd • solo_traveller • om
9
2026-06-11 • via Nuitee
F
Fadilah • couple • sg
9
2026-06-10 • via Nuitee
A
Abo_Hamad • family_with_children • sa
9
مميزة ورائعة
Pros:

المنتجع أكثر من رائع وللمرة الثالثة التي أقيم به ويستحق الزيارة في كل زيارة إلى كوالالمبور

Cons:

لا يوجد

2026-06-08 • via Nuitee
N
Nasrullah • family_with_children • my
10
Wonderful
2026-06-08 • via Nuitee
A
Ahmed • family_with_children • sa
10
Pros:

Everything

Cons:

Nothing

2026-06-08 • via Nuitee
N
Norizzati • solo_traveller • bn
10
Pros:

The gym..pool. near to shopping mall.

2026-06-07 • via Nuitee