Sunway Resort Hotel

Hotels
•
Sunway Hotels & Resorts
9.1 (3416 reviews)
Persiaran Lagoon, Bandar Sunway , Kuala Lumpur , my
+60 3-7492 8000

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent amenities
Diverse food options
Cons:
Issues with room temperature
Lack of coffee machine
Some cleanliness concerns

Categories

Cleanliness
8.31
Some concerns about cleanliness mentioned, particularly regarding food and amenities.
Service
9.78
Multiple reviews highlight the exceptional service provided by staff members, especially Mr. Aziz and Anisan.
Location
9.32
Convenient location with easy access to the city center and a connected mall.
Room Quality
8.27
Rooms were great but noted issues such as temperature control.
Amenities
9.3
World-class facilities available, including spacious gyms and kids' play areas.
Value for Money
8.76
Good value considering the exceptional food and facilities, but some mentioned the absence of amenities like a coffee machine.
Food and Beverage
9.81
Breakfast options were superb, including diverse selections.
Overall Experience
9.28
Overall, a highly positive experience with a few minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:16

Property Description

Luxurious Accommodations:
Indulge in a comfortable stay in our well-appointed rooms with modern amenities and elegant decor, ensuring a relaxing experience throughout your visit.

Exceptional Dining and Entertainment:
Experience exquisite dining options at our on-site restaurant and bar, offering a variety of culinary delights to tantalize your taste buds. Unwind and socialize in a vibrant atmosphere with signature cocktails and delectable dishes.

Convenient Location and Transportation:
Located conveniently near major shopping centers, our hotel offers easy access to explore the city. Take advantage of our paid airport shuttle service for a hassle-free journey to and from the airport.

Experience luxury and convenience at Sunway Resort Hotel. Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking must correspond to the guest staying at the property.
Please be informed that we are currently reopening in phases. While we strive to deliver uncompromising guest experiences, our facilities are limited at the moment.

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodations and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

9.1
Based on 3416 reviews
Cleanliness: 8.31
Service: 9.78
Location: 9.32
Room Quality: 8.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.81
Overall Experience: 9.28
A
Ahmed • solo_traveller • ae
9
Pros:

Renovation

Cons:

Changes in swimming pool to convert to gym for 2 or 3 person only was amazing place to set and coffee shop with shisha

2026-08-27 • via Nuitee
H
Hilal • family_with_children • om
10
Pros:

Comforts

2026-08-27 • via Nuitee
M
Mohamed • couple • bh
7
Pros:

The location
The food

Cons:

We sent a message and no one replied to us although we booked the premium villa but we were not different that normal bookings

2026-08-27 • via Nuitee
M
Mohammed • couple • sa
10
2026-08-27 • via Nuitee
M
mansour • solo_traveller • sa
10
Pros:

مكان نظيف جدا طاقم ممتاز جدا الجميع لطيف ويقابل بابتسامه دائمه

Cons:

لايوجد اي شي

2026-08-27 • via Nuitee
Y
Yssam • couple • ma
10
Belle expérience.
Pros:

La propreté, le personnel.

Cons:

Rien.

2026-08-26 • via Nuitee
M
Munir • family_with_children • sa
10
2026-08-26 • via Nuitee
A
Amanda • family_with_children • au
10
Pros:

It was luxurious and well located next to Sunway Lagoon and Sunway Pyramid.

Cons:

Nothing

2026-08-26 • via Nuitee
A
Ageel • family_with_children • sa
10
The Star of our trip
Pros:

This is the place to stay if you want to be truly pampered. The luxurious lobby and rooms make for a fantastic experience, and the direct connection to Pyramid Mall is incredibly convenient for shopping, restaurants, and cafés. The breakfast was amazing, and the kids’ pool was excellent. Overall, a wonderful choice for a comfortable and indulgent stay!

Cons:

The tickets to Sunway lagoon waterpark should be included in the price

2026-08-26 • via Nuitee
S
Shaikha • family_with_children • qa
10
رائع
Pros:

فندق راقي فخم ماصل بالمول مريح نفسيا

Cons:

لاشي ء

2026-08-26 • via Nuitee
F
Fatima • couple • fr
10
Top
Pros:

Fabuleux

Cons:

Fabuleux

2026-08-25 • via Nuitee
R
Rahma • couple • qa
9
شكرا
Pros:

الفندق فخم وموقعه ممتاز والمسبح اكثر من رائع واكل الفندق لذيذ بس اللي نومه خفيف يوصله صوت الديجي من المدينه المائيه بشكل خفيف

Cons:

الغرف ديزاينها خشب وكل ماحطيت اكل على الطاوله جا النمل معني بلغتهم وجاو وشافو بس ماتصروفو فقط نظفو الطاوله بالمعقم واستمرت المشكله وابلغوني لاتضعي اكل فالغرفه 😑

2026-08-25 • via Nuitee
N
Naif • family_with_children • sa
10
2026-08-24 • via Nuitee
N
Nayla • family_with_children • qa
10
2026-08-23 • via Nuitee
T
TARIQ • solo_traveller • sa
10
2026-08-22 • via Nuitee
J
James • extended_group • au
10
2026-08-22 • via Nuitee
S
Sanah • couple • gb
10
2026-08-22 • via Nuitee
M
Mansour • solo_traveller • sa
10
Pros:

Everything

Cons:

The pillows

2026-08-22 • via Nuitee
S
Stefano • couple • it
8
2026-08-22 • via Nuitee
A
ayman • family_with_children • sa
10
2026-08-22 • via Nuitee