Sunway Resort Hotel

Hotels
•
Sunway Hotels & Resorts
9.1 (3154 reviews)
Persiaran Lagoon, Bandar Sunway , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent amenities
Diverse food options
Cons:
Issues with room temperature
Lack of coffee machine
Some cleanliness concerns

Categories

Cleanliness
8.31
Some concerns about cleanliness mentioned, particularly regarding food and amenities.
Service
9.78
Multiple reviews highlight the exceptional service provided by staff members, especially Mr. Aziz and Anisan.
Location
9.32
Convenient location with easy access to the city center and a connected mall.
Room Quality
8.27
Rooms were great but noted issues such as temperature control.
Amenities
9.3
World-class facilities available, including spacious gyms and kids' play areas.
Value for Money
8.76
Good value considering the exceptional food and facilities, but some mentioned the absence of amenities like a coffee machine.
Food and Beverage
9.81
Breakfast options were superb, including diverse selections.
Overall Experience
9.28
Overall, a highly positive experience with a few minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:16

Property Description

Luxurious Accommodations:
Indulge in a comfortable stay in our well-appointed rooms with modern amenities and elegant decor, ensuring a relaxing experience throughout your visit.

Exceptional Dining and Entertainment:
Experience exquisite dining options at our on-site restaurant and bar, offering a variety of culinary delights to tantalize your taste buds. Unwind and socialize in a vibrant atmosphere with signature cocktails and delectable dishes.

Convenient Location and Transportation:
Located conveniently near major shopping centers, our hotel offers easy access to explore the city. Take advantage of our paid airport shuttle service for a hassle-free journey to and from the airport.

Experience luxury and convenience at Sunway Resort Hotel. Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking must correspond to the guest staying at the property.
Please be informed that we are currently reopening in phases. While we strive to deliver uncompromising guest experiences, our facilities are limited at the moment.

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodations and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs MYR 15 per day.

Location

Guest Reviews

9.1
Based on 3154 reviews
Cleanliness: 8.31
Service: 9.78
Location: 9.32
Room Quality: 8.27
Amenities: 9.3
Value for Money: 8.76
Food and Beverage: 9.81
Overall Experience: 9.28
E
Eiman • family_with_children • ae
10
2026-03-04 • via Nuitee
N
Nadiah • couple • my
10
2026-03-02 • via Nuitee
P
Padmini • couple • my
7
Adequately good n comfortable.
Cons:

Perhaps tea /coffee in the room?

2026-03-01 • via Nuitee
H
Henry • family_with_children • my
9
Great for a short getaway when you’re looking to take a break from work
Pros:

It truly is an escape from the hustle and bustle of the city life while staying connected to all the conveniences that you’d enjoy living in the heart of the city. It’s like we were in Bali without even leaving KL

Cons:

Service can definitely use some additional fine touches. We were left trying to figure out how to control the electrical items in the room including the air cond. Putting on the do not disturb doesn’t truly mean do not disturb. They’d still enter your room

2026-03-01 • via Nuitee
A
ALINA • couple • au
10
I love Sunway Resort hotel
Pros:

The location was perfect, I have returned to Sunway Resort many time for long stay since 2020.The room is perfect with smart curtain lights and heated toilet seat and we can control the room temperatures. The bed is so comfy and they provide specific pillow on request. I will be back next trip to KL.

2026-02-27 • via Nuitee
L
Leonora • family_with_children • hk
10
Convenient location with lots of food and shopping if looking to have fun at the water park
Pros:

Buffet breakfast was scrumptious. There was an option to eat at Gordon Ramsey restaurant too for the prepaid breakfast and that was very yummy.

2026-02-23 • via Nuitee
H
HAN QI • family_with_children • my
9
2026-02-23 • via Nuitee
K
Kian Foong • solo_traveller • my
8
2026-02-22 • via Nuitee
C
Chai hoong • couple • my
8
2026-02-22 • via Nuitee
M
Memory • couple • au
10
2026-02-22 • via Nuitee
K
Khaled • couple • sa
10
شكرا جزيلا على سهوله التعامل وسرعه الدخول والخروج
Pros:

الفله الحلوه واللاونج الجميل وقربه من السوق

Cons:

الازدحام الشديد وقت الافطار

2026-02-22 • via Nuitee
T
Thamer • couple • sa
10
راح اعيدها بأكثر من يوم
Pros:

كل شي اعجبني فيه اخذت فيلا بمسبح
كان اكثر من رائعه
واللي زاد الحلى حلى موظفين الفندق ممتازين

Cons:

لايوجد

2026-02-22 • via Nuitee
A
Abdulwahab • couple • sa
10
Pros:

كل شي جميل

Cons:

نظافة فراش ارضية الغرفه غير جيد

2026-02-13 • via Nuitee
E
Eura • couple • zw
10
Good
Pros:

Everything

Cons:

Nothing

2026-02-13 • via Nuitee
E
Eura • couple • zw
10
Good
Pros:

Everything

Cons:

Nothing

2026-02-13 • via Nuitee
D
Dr Tajuddin • couple • my
9
2026-02-12 • via Nuitee
N
nurul • couple • my
9
2026-02-12 • via Nuitee
R
Rashidi • couple • my
10
2026-02-11 • via Nuitee
R
rianaj2026 • Family
10
Amazing Sunway Resort Hotel
Pros:

A lovely short family staycation at Sunway Resort Hotel. Beautifully refurbished, comfortable rooms, and great facilities all around. Enjoyed the pools at Waterventure and Level 1, and the gym with steam and sauna was a big plus. Big thanks to Anisan for the warm and friendly service. Looking forward to our next visit.

2026-02-10 • via Tripadvisor
E
Ed • couple • gb
10
2026-02-10 • via Nuitee