Sunway Resort Hotel

Hotels
•
Sunway Hotels & Resorts
9.1 (3321 reviews)
Persiaran Lagoon, Bandar Sunway , Kuala Lumpur , MY
+60 3-7492 8000

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Welcoming, helpful staff
Superb villas and comfortable rooms
Direct access to mall and water park
Family-friendly facilities (small water park, lifeguards)
Excellent breakfast and varied F&B options
Gym and pool with good views
Clean, luxurious atmosphere
Quick room service
Cons:
Mosquitos/ants/insects in some villas
Parking not complimentary and relatively expensive
Delayed check-in on at least one occasion
Long elevator waits during busy periods
Some villas/rooms can be far/hard to reach (no golf cart at night)
Theme park access not always included with stay
Occasional need for improved room cleaning
Poor coffee at the breakfast buffet

Categories

Cleanliness
8.3
Generally described as spotless and well maintained in many reviews, but recurring issues with insects (mosquitos/ants) in villas and a few notes that some rooms needed more thorough cleaning.
Service
9.6
Staff repeatedly praised as welcoming, helpful and attentive (including lifeguards and towel attendants); many comments highlight excellent, friendly service and quick room service.
Location
9
Location often praised for direct mall access and proximity to attractions and special water-park entrance, but a few guests noted some villas feel distant at night and one comment about being far from a specific street.
Room Quality
9.3
Rooms described as comfortable, spacious and spotless by many guests; villas considered superb and luxurious, though one report mentioned ants in a villa.
Amenities
9.5
Strong amenities: water park access, pool, gym with views, mall connection, lifeguards and family-friendly facilities widely praised.
Value for Money
8.7
Many guests felt the stay was worth the price, but complaints about non-complimentary and relatively expensive parking (and occasional inconvenience) lowered perceived value slightly.
Food and Beverage
9
Breakfast described as excellent and varied; room service praised. A few minor negatives such as poor coffee at the breakfast buffet were mentioned.
Overall Experience
9.4
Overall very positive: relaxing, cozy, family-friendly and luxurious stays repeatedly noted, with smooth management during busy periods; a few logistical inconveniences (check-in delay, elevator waits, parking) are minor in the broader positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Accommodations:
Indulge in a comfortable stay in our well-appointed rooms with modern amenities and elegant decor, ensuring a relaxing experience throughout your visit.

Exceptional Dining and Entertainment:
Experience exquisite dining options at our on-site restaurant and bar, offering a variety of culinary delights to tantalize your taste buds. Unwind and socialize in a vibrant atmosphere with signature cocktails and delectable dishes.

Convenient Location and Transportation:
Located conveniently near major shopping centers, our hotel offers easy access to explore the city. Take advantage of our paid airport shuttle service for a hassle-free journey to and from the airport.

Experience luxury and convenience at Sunway Resort Hotel. Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking must correspond to the guest staying at the property.
Please be informed that we are currently reopening in phases. While we strive to deliver uncompromising guest experiences, our facilities are limited at the moment.

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodations and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

9.1
Based on 3321 reviews
Cleanliness: 8.3
Service: 9.6
Location: 9
Room Quality: 9.3
Amenities: 9.5
Value for Money: 8.7
Food and Beverage: 9
Overall Experience: 9.4
J
Jiayue • family_with_children • au
10
2026-10-31 • via Nuitee
A
alawi • solo_traveller • sa
10
2026-10-30 • via Nuitee
Y
Yin Yan • family_with_children • hk
10
Relaxing and cozy stay!
Pros:

The villas are superb and all staffs we met were so welcoming and helpful!

Cons:

Mosquitos…. But we knew it would happened as it’s the nature!!

2026-10-28 • via Nuitee
D
Dhari • couple • kw
9
ممتاز
Pros:

الهدوء والنظافه وحسن الضيافه في الفندق

Cons:

الموقع بعيد عن شارع العرب

2026-10-23 • via Nuitee
I
Irina • couple • in
9
Pros:

Excellent resort for families with young kids

2026-10-23 • via Nuitee
I
Irina • extended_group • in
9
2026-10-23 • via Nuitee
R
Rustam • family_with_children • tm
10
2026-10-22 • via Nuitee
B
Borneojetsetter • solo_traveller • nl
10
2026-10-22 • via Nuitee
J
Jones • couple • ae
10
2026-10-21 • via Nuitee
I
Irina • family_with_children • in
9
2026-10-21 • via Nuitee
S
salman • solo_traveller • sa
8
Pros:

Clean and comfortable

Cons:

Check in was delayed by a couple of hours, we had to wait and hope for the best. This was extremely inconvenient after a long flight

2026-10-19 • via Nuitee
M
MOHD TAQIUDDIN • couple • my
10
2026-10-19 • via Nuitee
A
Amirh • family_with_children • sa
8
2026-10-18 • via Nuitee
A
Amirh • couple • sa
7
2026-10-18 • via Nuitee
A
Aisha • family_with_children • ae
9
Pros:

فندق عائلي بامتياز تعامل الموظفين والمرافق

Cons:

وجود البعوض فالفله بسبب الأجواء الاستوائية ولكن تم إبلاغ الموظين و رش الفيلا

2026-10-18 • via Nuitee
B
Bader • couple • sa
10
Pros:

Everything is perfect

2026-10-17 • via Nuitee
J
Jasmine • couple • au
9
2026-10-16 • via Nuitee
A
anthony • couple • gb
9
Quality hotel - Shangri La style -
Pros:

So good with direct entry / re entry to water park and to the huge shopping mall

Cons:

Coffee in breakfast buffet is poor ( go to The link!)

2026-10-15 • via Nuitee
R
Rustam • family_with_children • tm
10
2026-10-14 • via Nuitee
Z
Zaini • solo_traveller • sg
10
2026-10-13 • via Nuitee