Garden City Hotel, BW Signature Collection

Hotels
Best Western
8.4 (149 reviews)
55 Jerrabomberra Avenue, Narrabundah, Australian Capital Territory, 2604 , Narrabundah , AU

Facilities

Meeting rooms
Fitness facilities
Express check-out
Free WiFi
Garden
Luggage storage
Express check-in/check-out
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues in some rooms
Bathroom size complaints

Categories

Cleanliness
7.54
Some reviews indicate cleanliness issues, particularly with bathrooms needing proper cleaning.
Service
9.01
Staff were friendly and helpful, with positive remarks about the front desk personnel.
Location
8.55
Well-located near attractions with easy access and safe parking.
Room Quality
8
Rooms were comfortable with good amenities, though a few concerns were noted.
Amenities
8.03
Good basic amenities available and well-maintained facilities.
Value for Money
8.99
Good value for the price, with many positive comments on affordability.
Food and Beverage
8.54
Positive feedback on the restaurant offerings near the hotel.
Overall Experience
8.51
Overall enjoyable experiences noted by reviewers, with room for improvement in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:18

Property Description

Welcome to Garden City Hotel, BW Signature Collection, where comfort meets convenience in the heart of Canberra!

Recreational Amenities
Dive into relaxation with our stunning outdoor pool or stay fit in our fully-equipped fitness center. We also offer complimentary Wi-Fi and concierge services, ensuring your every need is taken care of during your stay.

Dining Experience
Savor international cuisine at our Secret Garden Restaurant, complete with a bar/lounge and delightful garden views. For those quiet evenings in, enjoy room service or unwind with a drink at the poolside bar.

Comfortable Accommodations
Our 72 well-appointed guest rooms feature iPod docking stations, minibars, and 42-inch plasma televisions. Enjoy the luxury of complimentary wired and wireless internet access, along with private bathrooms stocked with quality toiletries.

Don't miss out—book your stay today at the Garden City Hotel for an unforgettable experience in Canberra!

Important information:

  • One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CBR

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

8.4
Based on 149 reviews
Cleanliness: 7.54
Service: 9.01
Location: 8.55
Room Quality: 8
Amenities: 8.03
Value for Money: 8.99
Food and Beverage: 8.54
Overall Experience: 8.51
W
Wakhoworld Solo travel Sydney, New South Wales
10
Happy Daze at Garden City Hotel, Best Western, Canberra
Pros:

The hotel is out of the main Canberra CBD which makes parking easy and cost free. The receptionist was friendly and helpful. I booked a standard Queen Room which was very comfortable. Good pillows. Plenty of tea/coffee with (long life) milk in the refrigerator. This makes a pleasant change from (awful) coffee creamer served in most hotels. The room was clean and comfortable with large sofa so you could relax with a coffee or wine after a long drive. The small bottle of wine was good value at $8.00 as the Club next door charged $8.80 per class. There was an iron and ironing board to press your clothes. I didn’t have breakfast at the hotel. The hotel didn't cater to evening meals but the Harmnie Germon Club was only 5 minutes’ walk away. Great atmosphere and good food.

2025-11-18 via Tripadvisor
M
michelle partner
8
Pros:

The hotel room was a good size, but the design of the bathroom was terrible. The toilet stuck in a corner with the sharp edge of the corner vanity impeding in the toilet. This design is not suitable for a larger person or someone with mobility issues.
Staff were helpful.

2025-10-12 via Nuitee
N
N108HZmarionp Solo travel
10
Garden City garden spectacular
Pros:

Cleanest hotel room l have ever encountered, with fresh spacious amenities. Friendly helpful staff in all areas. I felt welcomed as a solo traveller, with their Happy Hour, cheerful restaurant-lounge area and responsive staff. Well-located near Fyschwick market with easy city and surrounds access and safe well-lit onsite parking.

2025-09-23 via Tripadvisor
L
Leah partner
8
Pros:

Just want to give a big shout out to the lady on the front desk. Jodie, I believe. Super friendly and great at her job. She allowed us to book out slightly later than usual which really helped our itinerary. Would recommend if you aren't planning to spend a lot of time in a room and exploring Canberra and need a clean and conveniently located motel. Also parking wasn't an issue at all which can be a problem around Civic and suburbs around Civic.

2025-09-21 via Nuitee
K
KING JAY
10
Pros:

The property is very clean as guest will love to stay and pay fpr a clean place i love it

2025-09-18 via Nuitee
T
talven Couples Sydney, New South Wales
10
Comfortable stay
Pros:

Great stay and comfortable. Staff were friendly and the hotel was clean. Good value for money. We had a car so don’t know about public transport. Did not have breakfast at the hotel so cannot comment on that.

2025-09-13 via Tripadvisor
K
K8665VYmartins Solo travel
4
Great Stay Canberra
Pros:

Excellent stay overall with helpful and friendly staff 9/10
Breakfast Continental & Buffet
Handy Fitness Gymnasium
Laundry Facility & Microwave
Quiet stay with Foxtel TV in the Room.Safe parking.Quiet AirCon.
Best Western was Enjoyable
Signed MBS

2025-08-26 via Tripadvisor
T
tiny67 Couples New South Wales
10
Hidden Gem
Pros:

Hidden gem tucked away in Narrabundah..very comfortable rooms bloody awesome shower..great staff...But the surprise here is the hotels restaurant "the nest",the food would make a top rated pub feed blush..fresh great portions and cooked to perfection..😊

2025-08-14 via Tripadvisor
T
tim
10
Pros:

Staff were friendly, bed comfortable, German club next door for great good/beer.

2025-08-10 via Nuitee
G
Greg partner
8
Pros:

Nothing

2025-08-10 via Nuitee
D
David friends
10
Pros:

Very good.

2025-07-27 via Nuitee
D
Desmond
10
Pros:

Great place close to Parliament House

2025-07-24 via Nuitee
C
Claude
10
Pros:

.

2025-07-21 via Nuitee
M
MARK
10
The place to stay in Canberra
Pros:

For the price, this is the place to stay, excellent

2025-07-21 via Nuitee
C
Curious14553777569 Family Trafalgar, Gippsland, Victoria
4
Not even close to 4.5 stars
Pros:

Bathroom is tiny. Your knees hit the vanity when you sit on the loo. The shower head sprayed water in every direction flooding the bathroom floor. Everything needs a proper clean. Don’t bother with the breakfast. How they claim this is 4.5 stars is beyond me. We were in a room at the start of the hallway and could hear every single guest coming and going.

2025-07-13 via Tripadvisor
G
Garth
10
Pros:

everything was fantastic thankyou

2025-07-10 via Nuitee
J
Jamie
10
Pros:

Easy

2025-06-30 via Nuitee
D
David partner
8
Pros:

The room was excellent and certainly earns its 4.5 rating.
The dining facilities are below what was expected, and the booking in and checking our was only fair.
But overall, it was very good value.

2025-06-18 via Nuitee
M
Michelle
10
Pros:

Loved the location, property.

2025-06-18 via Nuitee
L
Laurence
10
Pros:

Quiet, clean, in house dining Monday through to Thursday.

2025-06-01 via Nuitee