Quality Inn Napier

Hotels
•
Quality Inn
7.9 (2963 reviews)
311 Marine Parade , Napier , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Luggage storage
Safety deposit box
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Inconsistent amenities
Parking issues
Old facilities

Categories

Cleanliness
7.61
Mixed reviews about cleanliness; room was clean but some maintenance issues noted.
Service
8.58
Friendly staff and responsive service to requests.
Location
8.62
Excellent location near town and beach.
Room Quality
7.57
Rooms acceptable for price, but issues like aircon need addressing.
Amenities
7.1
Pool access issues and other amenities noted as lacking.
Value for Money
8.06
Good value for the price, though some felt it could improve.
Food and Beverage
7.61
Breakfast was not included; mixed reviews on dining options.
Overall Experience
8.08
Overall satisfactory experience but with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 11:02

Property Description

Luxurious Accommodation with Stunning Ocean Views
Quality Inn Napier provides a perfect blend of comfort and convenience. Situated just a stone's throw away from the Pacific Ocean, our hotel offers modern studios and apartments equipped with all the amenities you need for a relaxing stay. Enjoy the breathtaking ocean views right from your room.

Convenient Onsite Facilities
Indulge in delicious meals at our onsite restaurant, unwind with a drink at the bar, or take a refreshing dip in the pool. With room service available and a guest laundry for your convenience, we ensure a hassle-free and enjoyable experience for all our guests.

Ideal Location for Exploring Napier
Located a short walk from Napier city centre, and a quick drive from Hawke's Bay Airport, Quality Inn Napier is the perfect base for your adventures. Whether you're here for business or leisure, our hotel offers the perfect combination of comfort, style, and convenience.
Book now and experience the best of Napier at Quality Inn Napier!

Important information:

Please note that there is a 5% surcharge when you pay with an American Express credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NPE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 2963 reviews
Cleanliness: 7.61
Service: 8.58
Location: 8.62
Room Quality: 7.57
Amenities: 7.1
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 8.08
K
Katie • extended_group • nz
3
Can guarantee we won’t stay again.
Pros:

The location was great

Cons:

Checking is was an absolute muck around taking a long time. Then Waking up to a homeless person at the bottom of our staircase when we went out in the morning and they were still there when we returned later.

2026-04-29 • via Nuitee
S
Sadia • solo_traveller • nz
6
Pros:

Location

Cons:

Hot and cold water taps are separate very old bathroom but tidy

2026-04-29 • via Nuitee
L
Louise • solo_traveller • nz
8
Nice place to stay in Napier
Pros:

Good location, easy parking, convenient for town and felt safe as a solo traveller.

Cons:

Restaurant was a bit tired and run down but the food was actually really nice

2026-04-28 • via Nuitee
L
Laura • solo_traveller • nz
3
Iv had worse but this wasn’t a highlight
Pros:

It was very average the staff weren’t really approachable except the man was great .. the housekeeper was great knowing my baby needed a sleep.

Cons:

The door was “sprained clean” but wasn’t wiped properly …

It never said the pool was cold, had to go ask to be unlocked twice since I was there.

The wifi didn’t work in my room at all it was very sporadic

And we had to walk up lots of stairs with 2 kids knowing I was by myself

I fell over cos where their cleaning Cupboard was there was a gap in the bumps and smacked my head and grazed my knee and hand

2026-04-27 • via Nuitee
• family_with_children • nz
8
2026-04-27 • via Nuitee
M
MARCO • family_with_children • it
7
Pros:

Tutto.

Cons:

Nothing

2026-04-24 • via Nuitee
C
Chris • couple • nz
10
2026-04-23 • via Nuitee
J
Jay • couple • tv
10
2026-04-22 • via Nuitee
B
Bernice & Greg • solo_traveller • nz
3
2026-04-20 • via Nuitee
K
karla • family_with_children • nz
1
Disappointed
Pros:

Nothing

Cons:

Pungent urine smell in the room upon arrival. Inconvenient as we had traveled a distance and needed rest. We left the smell was sickening.

2026-04-19 • via Nuitee
S
Shella May • family_with_children • nz
10
2026-04-18 • via Nuitee
M
Mei Kuan • family_with_children • nz
10
Great stay.
Pros:

The room is well equip. The staffs was friendly and know what they are doing as we have arrived on the night before the storm arrived. We ended up staying an extra night due to the storm.

Cons:

The beds was too soft to my back.
The swimming pool temperature was too cold, we were hoping to use it but the water is just cold.

2026-04-16 • via Nuitee
S
Stu Haynes • solo_traveller • nz
10
2026-04-15 • via Nuitee
A
andrew • family_with_children • nz
4
Adequate
Pros:

The location

Cons:

Shower head was floppy and needed replacing. General wear and tear showing in bathroom. Dust on everything.

2026-04-15 • via Nuitee
T
Tayla • couple • nz
6
2026-04-14 • via Nuitee
N
Netta • extended_group • nz
10
2026-04-13 • via Nuitee
D
Dianne • solo_traveller • nz
7
2026-04-12 • via Nuitee
W
Wai and Martyn • family_with_children • nz
4
Needs a name change or up your service standards to ensure basic quality is adhered to
Pros:

Room was clean and tidy. Glad I only booked one night, not much Quality about the place.
It was overpriced for what it was lacking below

Cons:

Breakfast was canceled last minute, they said due to cyclone which did hit, Napier until late afternoon/evening. Bathroom spa didn’t work, no conditioner, and fan didn’t work in bathroom either. Had a great looking covered pool which was too cold for anyone to get in although it was a heated pool. No side table for one side of bed, had to use a chair.

2026-04-12 • via Nuitee
M
MFPJ • solo_traveller • nz
5
Unimpressed
Pros:

Location saved this trip

Cons:

Access to tge rooms via outdoor staircase two levelswas tricky especially during wet weather.
Room was not serviced and returned to wet towels smelling the room out.
Service could be better.

2026-04-12 • via Nuitee
B
Brown • solo_traveller • nz
10
Happy Family
Pros:

Service, room ,close to town and shops , inside pool for children, ideal location

Cons:

Liked everything

2026-04-11 • via Nuitee