Sonesta Simply Suites Birmingham Hoover

Great place to stay!
Clean, quiet and extremely comfortable

Had a suite it was nice, would stay again.

We arrived shortly after 8pm to check in. There was a long line of people standing at the front desk and only one person working the desk. The employee dehind the desk was constantly taking phone calls while the guests at the desk had to wait. We stood in that line for aboit 20 minutes. While standing in line, we heard other guests say that their keys werent working, or that they were put into a room with a bed that had no sheets.

When we got checked in and walked to our room, our key worked, but our door was jammed shut. We got the front desk employee to come to our room door and he had to jimmy the door handle to get the door to open.

Once inside the room, we were greeted with the stickest floor. When we walked on it, it sounded like someone had spilled a super sugary drink on the floor and didnt clean it up. The light switch shocked me when i turned it on. The water pressure in the shower was so intense, that it almost hurt. The bed was clean and had sheets (lol)

The hallways shad and overwhelming stench of weed, cigarettes, and some very intense air freshener that i tjink they were teying to use to mask the smell of weed and cigarettes (lol)

Overall, not the worst stay, but certainty not the best. It definitely wasnt worth the $150 i spent for a one night stay... and it definitely doesnt look or feel like the website listing makes it look and feel....

Clean room, safe area, well lit parking. Excellent

Na

My stay was AWESOME……. GREAT CUSTOMER SERVICE!!!

The staff was amazing. They were accommodating and kind. Lived the privacy of the location as well

Ran down and dirty

The staff were doing their best but were unable to fix a plugged up bathroom sink drain and reinstall a towel bar that fell off the wall. Gave them notice the day I checked in and was still not corrected 4 days later. The room was clean, the flooring was showing wear and stains. Bed was good. I would stay again though due to the price point. The office staff tried to correct the issue but they needed a plumber and maintenance person who knew what they were doing.

Friendly staff

The stafff was really friendly. But the room was dirty. Carpet needed shampooing, the kitchen area floor has not been mopped in months. The bathtub and toilet was dirty. The sheets itched me all night. I almost got up at 4:00 and left to go home because I itched so much. I could not take a bath to finish my family weekend with my daughter. I ended up go to car and rushing straight home so that I could take a proper bath.

Nice Hotel. Not the cleanest. Blood stains on bed linens were quickly fixed.

Very nice little apartment style room!

Great

Quiet clean close to the main road
Large room
Well equipped
Management seems to still be learning the ropes but they are nice

No breakfast. Internet was fast. Washers out of order

The overnight staff needs to work on their customer service. I called about an issue and was told there was no issue. I had to press the issue to get service.

The hotel is very clean, and the suites are nice, featuring a full-size fridge, stove, microwave, dishes, and utensils. It seems to be located next to a nursing home. There are many shopping areas nearby, as well as a variety of restaurants. It’s conveniently located, and I would definitely stay again.

Very simple and staff very helpful.

Will definitely come here again.