Sonesta Simply Suites Phoenix Glendale

If you're looking for a cheap place, don’t stay here. You're better off at a motel 6 or studio. The trash by the 1 elevator smells like it was never taken out. Both at check in and check out. Both on the 1st and 2nd floors. The key card did not work at any of the outside entrances and was deactivated 1 hour before checkout as I was traveling to and from my vehicle to load my multiple bags of luggage. The room looked like it was cleaned by a man. Hair still on the bathroom floor from the previous stay and a dirty bathtub. Also the drain/plug did not work properly, so a hot bath was definitely of the question. The shower curtain looked like it had been there since the dawn of time, spots of what looked like to be blood and rust at the bottom (pictured). The bathroom mirror still had spots on it, like it wasn't cleaned. The bed seemed like it was from 1972, as the mattress had springs you could feel. The red-light on the rooms landline was blinking indicating voicemails. When I tried to clear it via the voicemail speed dial it just rang to no avail. The coffee maker was stained and dirty. The channel guide was incorrect. The remote was not wiped down, as it felt gritty and sticky. Also they charge $5 for parking. Which is strange because there's no vallet or parking garage. There are a ton of other hotels on this strip; some that I have stayed at. None have ever charged me for parking and are dirty. I thought I'd try something new and was disappointed. The pool and hot tub look nothing like the photos either.

when i came in to check in people were already having problems with the staff upfront THEN it stank in there !!! when i left to check out there was throw up in the hall way!!!

Disgusting, stay away from this place.

Rooms need to be cleaned better and sanitize and vacuumed walls need to be wiped down talk was sticky bathroom was still dirty and shampoo and conditioner and body wash need to be filled and fixed plus the door bracket was broken also came down and hit my wife over the head. Place really needs to be cleaned up. I'm

This probably sounds fake! But honestly, I don’t have any. I was more than pleasantly surprised :) management was so sweet to me and my fur babies!

The hallway the elevator was very very dirty, stains, not clean in the front,

If there were USB charging ports in the room, they were incredibly well hidden. They should be on the bedside lamps, or on the business desk system.
The side door has to be propped open with a rock (so anyone can enter the room area hallways) because the card reader doesn't work.
While the rooms are spotless, the hallways and elevator could be much cleaner. It's not a good first impression.

Had to check out after too many issues
1st room was extremely hot and non working toilet. The second room they gave us was just as hot and dirty trash left behind spilled sticky night stand

Not to mention the assistant mnger was so rude! Accused me and my children of lying about the situation. Definitely has gone down hill
Pool and jacuzzi was green! Horrible experience and terrible customer service

$5 per night parking fee, for what. We checked in and went to our room, turned around and checked out. Bathroom was disgusting! Mold and dirty, just couldn’t do it. Trying to get money back not sure if that will happen. Gang Graffiti inside, I have so many more pictures but this will only let me upload 4. So disappointed with Sonesta, I thought this company had higher standards.

Things could always be cheaper, but it wasn't a bad value

Yes!

Everything

Nothing