Best Western Tolleson

Hotels
•
Best Western
8.7 (267 reviews)
8421 West McDowell Road , Phoenix , us

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (pet-friendly)
Clean rooms and lobby
Free/complete breakfast
Convenient location near venues and food
Good value / worth the price
Shuttle to concert venue
Cons:
Noise and safety concerns in surrounding area
Small/flat pillows and sinking bed reported
Limited parking availability
Some rooms had carpet odor
Elevator location is inconvenient
Rooms accessed via building requiring a walk from parking

Categories

Cleanliness
9
Multiple reviewers call the hotel very clean with clean lobbies and rooms, though one mentioned a slightly smelly carpet in a room.
Service
9.6
Consistently praised staff: friendly, helpful, professional, welcoming (including pet-friendly assistance) and fast check-in/out.
Location
8.6
Many guests praised the convenient location and proximity to venues and food options, but a few flagged surrounding area safety and noise concerns.
Room Quality
7.8
Mixed room comments: comfortable and well maintained for some, but issues noted with sinking bed, low/flat/small pillows and occasional carpet odor.
Amenities
9
Good on-site amenities reported (free breakfast, shuttle to venue), though parking availability was called limited by some guests.
Value for Money
9
Several guests stated it was worth the price or worked for their needs, indicating strong perceived value.
Food and Beverage
9
Breakfast repeatedly described as good and comprehensive; nearby food options also noted positively.
Overall Experience
7.6
Overall mixed: excellent service, cleanliness and value for many, but noise/safety concerns and some room issues led to lower overall satisfaction for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 19:25

Property Description

Modern Amenities
The Best Western Tolleson offers comfortable accommodation with free WiFi, free parking, and a 24-hour front desk for your convenience.

Family-Friendly Rooms
The hotel features spacious family rooms, making it the perfect choice for travelers with children or larger groups.

Convenient Location
Situated just a short distance from both Phoenix Convention Center and State Farm Stadium, and only 22 km from Phoenix Sky Harbor International Airport, the Best Western Tolleson is an ideal base for your stay in Phoenix.

Book your stay now and experience the convenience and comfort of Best Western Tolleson!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 267 reviews
Cleanliness: 9
Service: 9.6
Location: 8.6
Room Quality: 7.8
Amenities: 9
Value for Money: 9
Food and Beverage: 9
Overall Experience: 7.6
R
Ricardo • couple • us
8
Pros:

Great location

Cons:

Small pillows they were more like sofa pillows

2026-07-23 • via Nuitee
G
Garcia • solo_traveller • us
10
Pros:

Very nice loved my stay

Cons:

Na

2026-07-17 • via Nuitee
A
Abel • couple • mx
10
2026-07-17 • via Nuitee
E
Elise • family_with_children • nl
8
Nice
Pros:

Waffle house close by

Cons:

Elevator was far away

2026-07-11 • via Nuitee
K
Karimme • couple • us
10
Super convenient, worth the price
Pros:

It was very convenient and had a variety of good food options around.

Cons:

Parking spots were kind of limited

2026-07-08 • via Nuitee
R
Rodolfo • solo_traveller • mx
10
Pros:

La calidad en el trato de sus empleados.

Cons:

La cama se hunde un poco y las almohadas les falta mas altura.

2026-07-07 • via Nuitee
A
Aide • extended_group • us
9
2026-06-02 • via Nuitee
S
Sonia • family_with_children • us
8
It worked for what we needed.
Pros:

The people were great and it was in a perfect location.

Cons:

The carpet was a little smelly

2026-06-01 • via Nuitee
J
Joanna • couple • us
10
2026-05-28 • via Nuitee
A
Ashley • couple • us
2
2026-05-15 • via Nuitee
A
Ana Guadalupe • solo_traveller • mx
9
Pros:

El desayuno muy completo

Cons:

No me fije que las habitaciones estaban dentro del edificio, habi que caminar del estacionamiento

2026-05-08 • via Nuitee
K
Kayla • solo_traveller • us
8
Pros:

Fast check in and out. Friendly staff. Free breakfast. Close to concert venue

Cons:

Surrounding locations not the best but youll be fine.

2026-05-02 • via Nuitee
S
Sierra • family_with_children • us
10
Pros:

Location and shuttle to concert venue

2026-04-30 • via Nuitee
A
Avitia Guerra • family_with_children • us
8
2026-04-21 • via Nuitee
L
LaRae • family_with_children • us
10
It was a very clean hotel. The breakfast was good. The staff was very helpful and professional.
Pros:

The clean lobby and rooms.

Cons:

The elevator location.

2026-04-09 • via Nuitee
S
stephany • family_with_children • us
10
2026-03-13 • via Nuitee
J
Jessica • couple • us
10
Clean, comfortable & amazing staff
Pros:

Clean, well maintained, comfortable

2026-03-09 • via Nuitee
N
Nina • solo_traveller • us
10
Pros:

Staff was super sweet ! They welcomed me and my pup last minute got us checked in and it was all smooth

2026-03-09 • via Nuitee
A
Abraham • extended_group • us
8
2026-02-28 • via Nuitee
J
James • couple • us
2
Very disappointing and unsafe location.
Pros:

The staff was friendly.

Cons:

Lots of noise all three nights we stayed from 8 PM to 1:00 AM and beyond. One night we awoke to the sound of loud music with individuals yelling and cussing at each other. Then someone slammed the door and continued yelling in the hallway as they left. Unfortunately our booking was for 3 nights. It didn't feel like a safe place to stay and we won't be back! I can't believe this facility is rated at 8.5 out of 10 by Booking. I've used them extensively in the past 8 years and may not moving forward.

2026-02-24 • via Nuitee