Extended Stay America Suites - Los Angeles - Arcadia

Hotels
•
Extended Stay America Suites
6.2 (436 reviews)
401 E Santa Clara Street , Arcadia , US
+1 626-446-6422

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (multiple mentions, including named staff)
Convenient location / near everything
In-room fridge/freezer and microwave
Some guests found rooms big, beds comfy and towels good
Reasonable price for location (described as 'decent')
Cons:
Widespread reports of roaches / pest infestations
Rooms and common areas described as dirty; cigarette and other bad odors
Billing issues (double charge reported)
Internet not functioning for some stays
Toilet problems (not flushing/overflow) and poor housekeeping

Categories

Cleanliness
2.5
Multiple guests reported severe cleanliness problems: cockroaches in rooms and dining area, dirty bathrooms and carpets, cigarette and other bad odors, overflowing toilets — overall hygiene repeatedly criticized.
Service
9.5
Service comments are mostly positive: several reviewers praised front-desk staff (named staff like Martin), describing them as friendly and helpful and noting staff assisted with moves; there is at least one serious billing complaint (double charge) which is a notable negative but overall interpersonal service was frequently commended.
Location
9
Location repeatedly described as convenient/near everything and 'decent' for price; multiple guests found it well-situated for their needs.
Room Quality
3
Room quality is often poor: reports of wrong room assignments, cockroaches in rooms, filthy refrigerators/kitchens, unclean carpeting and in one case a toilet that would not flush/overflowed — rooms frequently described as dirty and uncomfortable.
Amenities
6
Mixed amenities: positive notes on in-room fridge/freezer and microwave and limited housekeeping preference; negatives include non-functioning internet and disruptive pest-control scheduling — overall amenities are inconsistent.
Value for Money
8
Several guests described the price as 'decent' and acceptable for the location; despite cleanliness issues some felt the price/location balance remained reasonable.
Food and Beverage
3
Very limited F&B feedback but includes a serious incident: a cockroach was seen on a dining table during breakfast; no positive comments about on-site food service, so F&B is rated low.
Overall Experience
8.6
Mixed overall: while many guests reported disturbing cleanliness and pest issues and some demanded refunds, other guests reported roomy, comfortable beds, friendly front desk service and convenient location — the stay experience varies widely across guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenience of Fully Equipped Kitchens
Experience the convenience of fully equipped kitchens in every room at Extended Stay America - Los Angeles - Arcadia. Cook your favorite meals or simply enjoy the flexibility of having a stovetop, microwave, and fridge at your disposal.

Complimentary Amenities
Enjoy free WiFi, onsite parking, and a grab-and-go breakfast including a variety of options like breakfast bars, muffins, and hot cereal. Benefit from the 24-hour front desk, laundry facilities, and ironing amenities for added convenience during your stay.

Housekeeping Services
Take advantage of the complimentary weekly housekeeping services to keep your space fresh and tidy. For daily services, a small fee applies. Additionally, easily exchange your towels and linens at the front desk for a hassle-free experience.

Ready to experience comfort and convenience? Book your stay at Extended Stay America - Los Angeles - Arcadia now!

Important information:

Housekeeping service is offered every 14 days. Daily housekeeping services are available for an additional fee.

Fresh towels and linen can be exchanged at the front desk at any time.

A valid credit card is required at check-in, for payment.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.2
Based on 436 reviews
Cleanliness: 2.5
Service: 9.5
Location: 9
Room Quality: 3
Amenities: 6
Value for Money: 8
Food and Beverage: 3
Overall Experience: 8.6
N
Noah • couple • us
1
Pros:

Nothing

Cons:

Room smelled like cigarettes

2026-10-27 • via Nuitee
S
suzana • solo_traveller • us
9
Pros:

Staff were all super, very friendly and cheerful. Martin at the check-in was great!

2026-10-21 • via Nuitee
S
Sujomico • family_with_children • ar
9
2026-10-19 • via Nuitee
B
Bianca • couple • us
7
The price & location was decent.
Pros:

I liked that they had it organized and clean.

Cons:

They had a sign in our door about pest control needing to cleanse the room but had no time when they were coming so it interrupted our stay and we had to leave earlier than expected.

2026-10-17 • via Nuitee
S
Sujomico • family_with_children • ar
1
Muy mal servicio cobraron doble y no me devuelven el pago uno por Booking con mi nombre y a mi hija
Pros:

Me cobraron doble y no me devuelven el pago

Cons:

Que cobraron dos veces la estadía y no me devuelven el dinero
Pague yo por Booking y el empleado que estaba cuando ella llegó el 9/10 le pidió la tarjeta para la garantía y le cobro
Si fuera serio el lugar ya lo hubiera solucionado
El empleado ayer volvió a trabajar y le dijo a mi hija que ya estaba la devolución pero no es así

2026-10-17 • via Nuitee
A
Agatha Belle • couple • us
7
2026-10-16 • via Nuitee
S
seref • solo_traveller • tr
8
2026-10-13 • via Nuitee
M
Mark • couple • us
1
Awful
Pros:

Staff was great

Cons:

Dirty and horrible

2026-10-13 • via Nuitee
L
Lukas • couple • us
1
Pros:

Overbooked I didn’t even check in

2026-10-12 • via Nuitee
K
Kiara • couple • us
1
2026-10-08 • via Nuitee
Z
Zamudio • solo_traveller • us
1
2026-09-18 • via Nuitee
G
Gale • couple • us
1
Disgusted
Pros:

It was closer to home.

Cons:

The first night upon check in I booked a queen accessible room did not have me the room I requested in the morning when I was having breakfast a cockroach was crawling in the dining table so I asked for the staff to move me on my second night the room They placed me was not still the room I booked. I did not feel safe as the other guest are talking loud in the hall way at 3am when I left in the morning to go to work the hall way smells weed and that made me scared because I have my 9yr old daughter with me. So I called the staff and moved me finally to the room I booked. However the toilet was not flushing and the water in the toilet overflows it was the most terrible horrifying experience and the most disgusting stayed experience Me and my daughter had. I demand for a refund for the disgusting experience.

2026-09-14 • via Nuitee
G
Gerardo • couple • us
1
2026-09-06 • via Nuitee
E
Ernesto • couple • us
7
2026-09-05 • via Nuitee
P
Priscilla • couple • us
10
2026-09-02 • via Nuitee
J
Jhoanna • family_with_children • us
1
Sucio
Pros:

Nada, mal olor, terrible aseo

Cons:

Mal aseo los baños y tiendas tiene. Sarro es muy sucio la nevera y cocina con cucarachas

2026-09-01 • via Nuitee
E
Elliot • couple • us
1
Very unprofessional
Pros:

Very dirty

Cons:

Very unclean

2026-08-31 • via Nuitee
A
Angelina • solo_traveller • us
10
2026-08-31 • via Nuitee
S
steven • couple • us
8
Pros:

Near everything

Cons:

Dirty

2026-08-28 • via Nuitee
R
Robert • solo_traveller • us
8
2026-08-26 • via Nuitee