Hilton Garden Inn Folsom

Very disappointing stay. We only stayed one night, but it was one problem after another.

Our experience started with check-in. We arrived around 4:00 p.m., expecting our room to be ready since check-in starts at 3:00 p.m. Our friends had already received a notification before 3:00 p.m. that their room was ready, but we never received one. When we asked the front desk, we were told it would only be about 5 minutes, but we ended up waiting approximately 1.5 hours before we were finally able to get into our room.

Once we got to Room 428, we found that the window shade was stuck down and couldn’t be opened, leaving us with no natural light or outside view.

The biggest issue happened that night. Around 12:00 a.m., after my husband took a shower, we discovered that the tub was completely clogged. The water would not drain and remained standing in the tub. Since it was already late and we were exhausted, I reported the issue through the Hilton app instead of going down to the front desk.

At 7:00 a.m., I went to the front desk to follow up because the shower was still clogged and three more people in our group still needed to shower before checkout. We asked if there was another room where we could shower, but we were told there were no rooms available. We were also informed that maintenance wouldn’t be able to check the shower until 10:00–11:00 a.m., but we had to leave by 10:30 a.m., so that wasn’t a practical solution.

We paid for a room expecting basic amenities to work properly. Instead, we dealt with a long check-in delay, a broken window shade, and a clogged shower that couldn’t be fixed before we had to leave. It was incredibly frustrating, especially since three people in our group were unable to shower before checking out.

The front desk staff was polite when we reported the issues, but unfortunately that didn’t change the outcome. Overall, this was a very disappointing experience, and I expected much better from a Hilton property.

The hotel is a little dated and could have been a bit cleaner. While the room was spacious, ours had a connecting room and you could hear everything and I mean everything in the room next door. The room on the other side of ours was loud as well but with kids jumping, tossing a ball at the wall, and running back and forth until after midnight…the walls are VERY thin. Had issues with the AC, couldn’t keep the fan running or a steady temperature. Overall, this was just an OK hotel.

Our king room with a sofa was spacious and comfortable, and the hotel has a convenient location directly across from the outlets. Overall, it was a good stay, but the AC had no option to keep the fan running continuously, and we also found a dirty towel in the room. Nothing disastrous, but there is some room for improvement.

If you are staying at the Hilton Garden Inn, be sure to check out the dining experience for a great Happy Hour. And when you are there, be sure to ask for Lynne. A very personable server who represents the Hilton brand very well. The food for HH was great too!

Did not eat breakfast because I had to leave early

It was clean and comfy. Staff was very friendly.

The room was 79 degrees when we arrived. Damage to lamp shade and wall. Shower was dirty. Trash in the room.

Very clean and aesthetically pleasing. No stinky/musty pillows like other hotels. Very good value.

Spent a couple of nights here with my parents while passing through. Tried one of the restaurants at the hotel and had a lovely experience with our server, Lynx. Would definitely stay here again

Very friendly and prompt. A very happy polite person

Overview
If you’re looking for an intermediate Hilton brand hotel just outside of Sacramento, the Hilton Garden Inn Folsom delivers a solid, slightly upscale experience at a reasonable price. It checks all the important boxes: cleanliness, comfort, and decent quiet—though it’s not whisper-quiet, it offers a restful night’s sleep for most guests.

Rooms & Comfort
The rooms are clean and comfortable, meeting expectations for this price point. While you may not find an abundance of luxury “bells and whistles,” the essentials are here, executed well. The overall environment is inviting and well-maintained, with attention given to the comfort of your stay.

Dining Experience
Dining at the hotel restaurant was a pleasant surprise. Dinner was very good and priced reasonably, which is a bonus for a hotel in this category. Service stood out, especially from Lynn, whose excellent attention made the meal memorable.

Breakfast Excellence
Breakfast at the Hilton Garden Inn Folsom is a standout feature. The included breakfast rate offers a variety of options, ensuring there’s something for everyone. The food is tasty and filling, with coffee that’s robust and juices that are not watered down. Once again, Lynn’s service shines, making the breakfast experience even better. On all counts, breakfast earns a full 5.0 stars for both quality and service.

Recommendation
All things considered, Hilton Garden Inn Folsom is a great choice for travelers seeking a decently priced, exceptionally clean, and comfortable stay. The efficient, tasty breakfast and the outstanding service—especially from Lynn—add significant value to the experience. If you’re in the Folsom area and want a reliable hotel with a strong breakfast offering, this property is highly recommended.

Lynne was fantastic and their happy hour is excellent

I come here for both work and pleasure. Sometimes with my wife. The restaurant service is perfect. Lynn pays special attention to everyone no matter how busy it is.

Lynn at Hilton Garden Inn Folsom provided one of the best hospitality experiences we’ve had. She was professional, welcoming, and went above and beyond to ensure all of our needs were taken care of.

What stood out most was her proactive approach. As visitors unfamiliar with the area, she took the time to recommend places to visit and things to do around the city, which made our stay much more enjoyable. Her suggestions were thoughtful and genuinely helpful.

Beyond her excellent service, Lynn created a warm and authentic conversation that felt personal rather than transactional. In an industry where interactions can sometimes feel routine, she made us feel truly valued as guests.

Thank you, Lynn, for your outstanding customer service and for making our stay at Hilton Garden Inn Folsom memorable. Hilton is fortunate to have someone like you on their team!

I had a wonderful experience at the dining area of the Hilton Garden Inn Folsom thanks to Lynn. From the moment we arrived, she was warm, welcoming, and genuinely attentive. Her positive attitude, professionalism, and attention to detail made our dining experience exceptional.

Lynn went above and beyond to ensure everything was perfect, checking on guests regularly and making everyone feel valued and comfortable. She was friendly, efficient, and always had a smile on her face, which created a pleasant and inviting atmosphere.

It’s employees like Lynn who make a hotel stay memorable. Her dedication to excellent customer service truly stands out, and she deserves recognition for the outstanding job she does every day. Thank you, Lynn, for making our visit so enjoyable!

Highly recommended, and we look forward to seeing her again on our next visit!