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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Business center
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Family rooms
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Cycling
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Safety deposit box
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Outdoor pool
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Designated smoking area
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Shared lounge/TV area
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Wheelchair accessible
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Allergy-free room
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ATM/cash machine on site
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Toilet with grab rails
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Outdoor furniture
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Sun loungers or beach chairs
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Sun umbrellas
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Outdoor fireplace
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Fence around pool
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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CCTV in common areas
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Key card access
Review Highlights
Categories
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Property Description
Modern Comfort and Convenience
The Springhill Suites by Marriott Palm Desert offers a modern and comfortable stay with free Wi-Fi, flat-screen TVs, and streaming services in all rooms. Guests can relax by the outdoor pool, hot tub, and fire pit, or enjoy the seating areas and desks in their rooms.
Complimentary Amenities
Start your day with a complimentary breakfast, take advantage of the gym and business center, and make use of the meeting room facilities. The hotel also provides laundry and valet dry cleaning services for added convenience.
Prime Location
Conveniently situated near popular shopping destinations like Town Center Square and El Paseo, and just a short distance from Palm Springs International Airport, the Springhill Suites by Marriott Palm Desert is the perfect choice for your next stay.
Book your stay at Springhill Suites by Marriott Palm Desert now!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
I rarely leave reviews, but I feel compelled to share my experience because the customer service at this hotel was extremely disappointing.The front desk staff (TJ) and the General Manager, Candi Hernandez, were both
unprofessional and unfriendly. The GM (Candi Hernandez) could benefit from additional leadership and customer service training. This is not the level of hospitality I expect from a Marriott property.
Early in the morning, I called the front desk and simply requested that my room be cleaned. Instead of a polite response such as, "Absolutely, we will take care of it" the front desk (TJ) responded with a rude attitude, saying only, "You are on the list." There was no sense of hospitality or concern. After waiting about two hours, I went to the front desk before leaving for lunch and politely asked TJ if she could please remind housekeeping to clean my room while I was out. Once again, she replied with the same dismissive attitude, saying, "I already told you your room is on the list." I was honestly surprised by how rude and uncaring she was. When I returned a few hours later, my room still had not been cleaned. I saw TJ at the front desk, and she didn't seem to care at all. Because of this interaction, I asked to speak with the General Manager, hoping the situation would be handled professionally. Unfortunately, the GM's attitude was even WORSE! It became clear where the poor customer service culture was coming from. I hope Marriott Corporate visits this hotel, evaluates the management team, and provides the leadership and customer service training that is clearly needed to TJ and Candi .The only bright spot during my stay was an employee whose first name starts with "C." She has shoulder-length black hair and was the only employee who treated me with genuine kindness, professionalism, and care. Thanks to her, my room was finally cleaned. She demonstrated the level of hospitality I have come to expect from Marriott and deserves recognition for her outstanding customer service.
Ruime kamer, goede bedden en mooie badkamer.
Ontbijt was goed
La propreté des lieux, la grandeur de la chambre
La piscine était malheureusement fermée cause eaux troubles et il y avait un gros dégâts des eaux dans le hall de l'hôtel.
Breakfast
Pool was not working entire stay
Nada
El hotel olía a pets , la alberca no estaba funcionando , el tap del teléfono no servía a las 4:30 de la mañana nos despertó la alarma dos veces , el sofá cama estaba súper sucio y la atención mala , preferí dejar una noche y para terminar mi depósito no fue devuelto
The pool was closed. That was a Debbie Downer right from the get-go. Really sweet layout and floor plan for a suite. Highlight for sure
Great location, clean building, walking to Whole Foods!
Nothing, our stay was perfect!
Location
Not too clean, breakfast was horrible.
The front desk staff were awesome.
Pool area needs some new furniture
The light was not bright enough to put my make up on.
La piscine, la salle de sport, la proximité avec le super marché, le petit déjeuner
Great location. Very unfriendly check in. Toilet was dirty. Wallpaper peaking off the wall. Forget bathroom privacy. Sliding door with gaps and no lock! TINY room. I' cancelling my Bonvoy Membership because Marriott has gone downhill. I complained to the hotel management and they basically did nothing. You CAN do much better!
Very convenient. Lots around there
Didn’t let me know when housekeeping was going to come. When asked for clean up was a hassle and only did a few things asked. Room had a distinct smell.
The staff was amazing
Noticed when we first got there that the hallways were dirty walking to the room ,the bed is also uncomfortable
The location
Overall the hotel was nice. The clerks are super friendly. I got my room and noticed the hallway wasn't cleaned. There were chips and white stuff all over the floor and by my room. Not really giving it much thought because it was late. The room was nice in size but I wasn't thrilled about the shower. It still looked dirty. The water doesn't drain properly and it was like standing in dirty water while showering. The hallway was never vacuumed the next day either. There was a piece of broken glove on the side of the nightstand. The hallway by the elevators wasn't cleaned as well.
Location, staff
Place looked great in photos but the cleanliness was severely lacking. Blood stained comforter, crumbs or debris on the carpet in the corner and the bathroom shower looked like it was rusting at the base. Bandaid on the elevator floors, mud and even some lettuce. Location was amazing, limited staff wa super fire fly but the management must SUCK to let the place get to that condition.
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