Sonesta Simply Suites Jacksonville

Hotels
•
Sonesta Hotels
8 (605 reviews)
4990 Belfort Road , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Uncomfortable room

Categories

Cleanliness
5.64
The cleanliness was noted as poor, with comments about bad odors and dirty carpets.
Service
9.61
Staff was friendly and helpful, even accommodating guests with room changes as needed.
Location
9.15
The location was convenient for visiting family, which was positively noted.
Room Quality
6.6
Multiple complaints about uncomfortable beds and maintenance issues in the room.
Amenities
7.63
Amenities were average, but no specific positive mention; there were minor maintenance issues.
Value for Money
8.09
Guests felt somewhat underwhelmed by the value based on conditions and presentation.
Food and Beverage
8.64
No specific feedback provided, assigned target rating.
Overall Experience
8.61
Overall experience was mixed; positives about staff countered by significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 08:01

Property Description

Spacious All-Suite Accommodations with Full Kitchens
Experience the comfort of home at Sonesta Simply Suites Jacksonville, with each suite featuring a full kitchen equipped with stoves, microwaves, and dishware.

Convenient On-Site Amenities
Enjoy outdoor barbecues and a convenience store within the hotel premises. Laundry facilities are also available for your convenience, making your stay hassle-free.

Prime Location near Attractions
Situated near the University of North Florida, our hotel provides easy access to Jacksonville city center, beautiful beaches, the Mayport Naval Air Station, and historic St. Augustine.

Book your stay at Sonesta Simply Suites Jacksonville for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card are required. Name on credit card must match on valid ID and on reservation in order to check in. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Incidental Hold is 100 USD per stay. Return to your account can take up to 7 business days if there are no incidental charges.
When traveling with pets, please note that an extra charge of $75 fee per stay for stays up to 7 nights; $150 for all longer stays. A maximum of 2 pet(s) per room is allowed.

Please note, our hotel is currently undergoing renovations until early 2025. Our entire teams is working hard to minimize impact during your stay. Thank you for your patience as we work to make improvements.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 605 reviews
Cleanliness: 5.64
Service: 9.61
Location: 9.15
Room Quality: 6.6
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 8.61
D
Dayan • couple • us
5
2026-01-26 • via Nuitee
A
Alexandria • couple • us
10
2026-01-20 • via Nuitee
G
Ganje • couple • us
3
Not happy. Will never book here again.
Pros:

Didn’t really like anything about it unfortunately.

Cons:

It doesn’t feel very safe when you first get to your room and there’s 2 additions locks on the door. The bed was extremely uncomfortable, felt like you were sleeping on a cushion full of springs. The bathroom was extremely unpleasant, the shower floor was brown in color not white like it is supposed to be, the toilet broke and wasn’t able to flush the toilet properly, the water pressure was awful. It felt like it took 10 minutes just to get soap off of your body… The booking ad was great and then you get to the hotel and it was like you got catfished. It looked nothing like the pictures online. As soon as we walked into the room we contemplated leaving and just going to get a different hotel…

2026-01-20 • via Nuitee
L
Lakeshia • extended_group • us
10
2026-01-19 • via Nuitee
C
Camilla • couple • us
10
2026-01-19 • via Nuitee
D
David • family_with_children • us
10
2026-01-07 • via Nuitee
M
Mosquera • family_with_children • us
7
Pros:

Es acogedor, tuvimos un pequeño inconveniente porque la estufa no estaba funcionando pero el personal nos ayudo a resolver rapidamente, muchas gracias

Cons:

La limpieza del piso en la cocina y en el area de la alfombra no era la mejor

2025-12-29 • via Nuitee
T
Thiago • couple • us
2
2025-12-28 • via Nuitee
R
Ricardo • couple • us
6
2025-12-15 • via Nuitee
S
SimplyDivine_1 • family_with_children • us
10
Our Thanksgiving Getaway ...
Pros:

Our stay was very pleasant and the location was perfect for us in regards to visiting our families on both sides!

Cons:

We had only one negative complaint which was a defective iron in our room but it was handled immediately once we notified the front desk about the problem.

2025-12-07 • via Nuitee
T
Takebia • couple • us
1
2025-11-19 • via Nuitee
S
Shawyna • solo_traveller • us
6
Not a hotel that I would come to again. Wasn't up to my standards.
Pros:

The friendly staff was the best part about this visit. They assisted me with a refund because I didn't need the full stay and was very cooperative and helpful. The other guests who I encountered were also very friendly and greeting.

Cons:

The hotel is old. Fans in hallways. Base boards torn off of walls in some areas. Elevator had a spill on the floor. I checked the sheets in one room and discovered spots on them. However, the desk staff was willing to accommodate another room. Again, the staff was the best part of this stay.

2025-11-12 • via Nuitee
O
Oscar • couple • us
10
2025-11-03 • via Nuitee
M
Marvin • family_with_children • us
8
2025-10-21 • via Nuitee
A
Ashley • couple • us
10
2025-10-16 • via Nuitee
A
Anastasia • couple • us
7
It was ok
2025-10-16 • via Nuitee
S
Steven
6
Pros:

Stayed here several times years back...however the hotel is a lot more work now.

2025-10-12 • via Nuitee
K
Kayla • couple • us
5
Pros:

I liked the staff.

Cons:

The room smelled bad and bed was not comfortable.

2025-09-28 • via Nuitee
T
Timothy
10
Pros:

Thank you for a good experience

2025-09-21 • via Nuitee
R
roberto
2
Pros:

Bad that cracks
When you move restroom was liking water on the floor and roaches on the kitchen. Staff was not friendly and did not explain anything.

2025-09-08 • via Nuitee