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Facilities
Property facilities
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Free breakfast
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Full-service spa
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Fitness facilities
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Front entrance ramp
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Sauna
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Concierge service
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Wheelchair accessible
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Fitness facilities
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Free breakfast
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Safe-deposit box at front desk
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Full-service spa
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Smoke-free property
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Pool umbrellas
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Tours/ticket assistance
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Conference center
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Snack bar/deli
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Pilates classes on site
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Free self parking
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Free valet parking
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Pool sun loungers
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24-hour fitness facilities
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Free buffet breakfast
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24-hour health club
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Wheelchair-accessible pool
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Wheelchair-accessible on-site restaurant
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Well-lit path to entrance
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Discover a world of luxury and relaxation at Planet Hollywood Adult Scene Cancun, an exclusive all-inclusive resort designed for adults seeking an unforgettable getaway.
Luxury Accommodations
Indulge in one of our 380 elegantly designed rooms complete with iPod docking stations, flat-screen TVs, and private furnished balconies for your personal paradise. Enjoy complimentary Wi-Fi and unwind in modern bathrooms featuring rainfall showerheads and top-quality toiletries.
Gourmet Dining Experiences
Savor international cuisine at the renowned So Cal Gourmet Emporium, or grab a quick bite from our coffee shop. With 24-hour room service and swim-up bars, delightful culinary experiences are always within reach.
Rejuvenating Amenities
Relax and recharge at our full-service spa, explore four outdoor pools, or stay active in our 24-hour health club. With complimentary valet parking and concierge services, every detail of your stay is meticulously catered to.
Book your escape today and immerse yourself in the luxury of Planet Hollywood Adult Scene Cancun!
- Pool access available from 7:00 AM to 7:00 PM.
- Children 18 years old and younger are not permitted at this adults-only property.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
Property Policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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Pets
Service animals not allowed
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Check-in & Check-out
Contactless check-out is available
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Sustainability Certifications
Travelife
Property policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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Pets
Service animals not allowed
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Check-in & Check-out
Contactless check-out is available
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Sustainability Certifications
Travelife
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Accessibility
No elevators
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Guest type
Caters to adults only
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Children and extra beds
Children not allowed
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Children and extra beds
No cribs (infant beds) available
Location
Guest Reviews
The swim up bar was very convenient and friendly
My husband and I had a great time here. The resort was clean and the staff was amazing. Everyone was so accommodating to us. We were there for our anniversary so they comped a few things for us and gave us specials on things.
The food was pretty good. The all day buffet was decent. We only ate there for breakfast but they had a good variety of things. We made reservations at different restaurants every night for dinner. The steak house was our least favorite and the Brazilian restaurant was by far our favorite. The steak house wasn’t terrible but we just weren’t super impressed with it.
My only complaint would be that it was very noisy late at night but I think that had a lot to do with where our room was. We weren’t far from the main area with the restaurants and entertainment area and we were also right next to an elevator on the main floor. When we went to bed early a couple of nights it would be very loud outside until late. Thankfully my husband and I are both sound sleepers so it didn’t affect us too much. Just more of an inconvenience than anything.
Very nice
Excellent
You have to pay for certain drinks. If they run out of a certain spirit, they do not replenish it immediately. I had to wait two days for a simple Johnny Walker Red label to be restocked in the bar next to the lobby. In most locations near the pools, mineral water is not from a machine and refrigerated, but from warm, gasless bottles. Although the service and ambiance are good, you have to wait a long time for specialty foods and reserve well in advance, rather than being first-come, first-served and joining a waiting list, as in other hotels. Buffette is 5/10 with plenty of variations of zuccini. Very often, I have to wait in line to enter. Rooms with pools are very nice, but if you get two, even when they are continuous, they do not communicate through a door and have to either leave the room or go around the pool to visit your other room.
The unprofessionalism of this property started the moment we walked in. No one came to greet us so i walked over to the main lobby check in. After waiting in line i was then told to go to another line to wait to check in for STAR class members. Of all the things the "STAR" class upgrade was supposed to provide, we got a restocked fridge and that was it. Two days in a row they couldn't make a reservation for us. I had to call two days in a row just to get the room cleaned and changed sheets. Every where we went we were told "No" or had to pay even more for simple things. our group was laughing that their favorite word is "No". Even conversing with the staff was unenjoyable. Nobody seemed happy to take care of you and it was a hassle getting anything taken care of. I brought money to tip everywhere i went but by the end of any interaction, I felt like i didn't want to give money for mediocre service. The front lobby bar was the only area i was greeted a with a smile and great service. I have been to 7 other All-inclusive resorts in Mexico and this was by far the worst all around. I have never felt so ready to leave and wasted so much money.
We had a fabulous vacation. Will definitely book at Planet Hollywood again!
This resort is amazing. It is the perfect size and when they say adult only section they mean it. You are nicely secluded and thw only.time you see children is when you have dinner unless toi are earing at one.of the asult only restaurants. We did Star Class and out butler was amazing Angel. He checked in every morning with a list of activites and where we would like to go to dinner. Definitely will be back
The overall resort is over priced for what you’re provided. Rooms are not clean, bed sheets and towels have visible stains. The food is less than average in the buffet, the restaurants where many people could not even get reservations were overrated. They seem to always have things out of stock at all bars. The menus for restaurants and bars via the app are incorrect as staff say they cannot make many things shown. When I first entered my room, there was an open pin on the washroom floor and a hole in one of the towels I picked up to shower with. I would not recommend any of their raw bar selections as I got sick after eating 1. I have diarrhea and committing for 2.5 days straight. The staff cater primarily to white Americans and actually have a preference of locals and those who speak Spanish. I had several occasions where staff, especially bar staff were rude and dismissive. One even telling me that the bar was closed on my second day there but serving other patrons who were white. For context, I am a brown Canadian. I found it odd that bars closed at 7 for the pools and then only in the main area until maybe midnight. The entertainment was lacking and the thought that I paid for an adults only vacation but was surrounded by families and children made no sense. The only adult area was 1 pool, 2 restaurants and my room. The building I was attached to even had families. The only positive was that I paid extra for a swim out room. I would not go back or recommend this resort.
Hermoso hotel, quizás sería bueno un teatro techado y que pongan mas presentaciones de magia o musicales estilo Broadway
Service at most bars were poor especially the beach bar.
Expedia guides were amazing!
All
Overall, excellent vacation. It was me, my wife, our 18yr old and 21yr old. They said it was a great vacation, always something to do from games, to cinema movies, nightclub, lazy river, etc.. The resort is large and beautiful. The pools were great but get there early in the morning to reserve chairs. The daily entertainment by the adult pool can be improved to be more "adult centric" and the music can be improved by allowing requests so its not the same type of music that some people may not enjoy... keep it diverse. A few areas of improvement; how can the pool bar run out of Captain Morgan when its at other bars in the resort? You need to ensure its stocked for your customers. The other is the drinks, some bars do a good margarita and expresso martini (adult checkin bar) and others are terrible at making drinks (martini bar). The restaurants were great. The sunset strip steakhouse, gusto italian and asian were our favorites. The bartenders and adult scene pool workers were all excellent at helping us enjoy our stay.
The star of our week was our Expedia rep, Mauricio. He helped us book restaurants during the week, get some issues fixed and was our go-to person. He deserves a raise!! You dont need star class when you have Mauricio! We were treated like VIPS!!!
Excellent time
Clean areas, Nice staff, very accommodating. Plenty of eating and bars around resort. Nice pools.
Only one place open for breakfast that did not need reservations.
Food choices were limited. The bed was too soft. Need a firmer mattress. The shower had hot water once out of the 6 days I was there. The staff act like they couldn’t accommodate you. I asked for a can ginger ale four times and was given it twice with the comment “this is the last one”. Even the person who brings snacks act like he was doing a favor by giving me 2 bags of chips. Sometimes the staff at SolCal wouldn’t come back to the table to ask if we would like another drink even after calling them over. They act like you’re bothering them for doing their job. This was the worst service I’ve encountered and it was rampant in all areas of the resort including the pool area and I’ve traveled a lot. I would never stay here or recommend this resort, it sucked.
Amazing food!
Wonderful experience
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