Sonesta Simply Suites Chicago Libertyville

The front entrance was quite small and seemed really packed with other guests belongings laying all over. Just seemed odd.

Rude staff ,no clean towels, room was never cleaned, and vending machines didn’t take card until check out

The utensils (spatula, large spoons and knives) were very cheap. The spatula and large spoon looked like they were from the dollar store. The knives were dull.

There was homelessness sleeping in the lobby every night after midnight from 12-7am

Room wasn’t as clean

Dishes in dish washer were still stained

There was a bad odor throughout our stay

There was mold in both ACs in the suite

Furniture was stained and the chairs on the table where torned

We left our stay a day prior due to it not feeling safe in the
room for our 6 month old baby boy

no further comments

Dirty rooms, bad smell in rooms, smoke alarm beeping in the middle of the night, washer stopped working and drum was full of water, construction in progress and clean towels not available on request just to name a few

The maintenance person wasn’t very helpful, and I had to request multiple times for my room to be cleaned when I was days or weeks past my scheduled time. They would say that someone will be there on X day and then they wouldn’t show. I was told for my long term stay someone would come in every 2 weeks to clean and yet I had to say something every time. It was also a bit frustrating that they don’t seem to care or do anything about people blasting loud music outside and smoking marijuana right outside. I also felt like the trash situation was chaotic as people would just throw their trash in the hallway and on the ground next to the trash bins when they were full and it would be that way for hours. They definitely need a dumpster for their patrons. Also one con about the rooms is that the “comforter” is paper thin and will barely keep you warm. I had to buy a quilt while I was staying there because I couldn’t get warm. The biggest con of all is that their WiFi is pure garbage. They advertise high speed internet but I have never been to a hotel with worse internet until I stayed here, the signal is also bad too it’s like you’re staying in a bunker. If you’re like me and plan on staying here and doing work or school work online during the day, well you’re SOL because the connection is so poor. I asked about the router being reset and it didn’t make a difference.

A pool would have been nice. Maybe have more communication with the front desk

No housekeeping. But towels were available if needed

One thing-put a garbage can in the bathroom otherwise it was great!