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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Wheelchair accessible
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Outdoor furniture
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Picnic area
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location and Amenities
Located near Woodfield Mall, MainStay Suites Chicago, Schaumburg offers easy access to dining and shopping options. Guests can enjoy outdoor parking, Wi-Fi, and a picnic gazebo.
Modern Laundry Facilities
The hotel provides a modern Launderette with coin/smart-app operated machines. Vending machines offer a variety of snacks, beverages, and personal items for added convenience.
Additional Services
Guests can benefit from grocery delivery via PeaPod and access to Arlington Park Race Track. With proximity to O’Hare International Airport and downtown Chicago, the hotel is ideal for both leisure and business travelers.
Book your stay at MainStay Suites Chicago, Schaumburg for a convenient and comfortable experience.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
This property allows dogs (Max 75lbs), but not cats with a maximum of 2 pets per room.
There is a $50USD nonrefundable deposit for pets per stay plus $10USD per pet, per night fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Everything. Always.
Nothing at all. It was all perfect.
Location
Run down, dated, trash overflowing in hall trash cans during the entire two night stay, had to turn in an id to the desk to leave behind in exchange for a hair dryer, only two towels for two guests and a little bar of soap and tiny bottle of shampoo, dirty, construction mess everywhere (looked like an OSHA violation), shower head was terrible and wouldn’t adjust, bed uncomfortably and squeaky, couldn’t hear tv over air conditioner, lobby phone didn’t work and nobody at desk.
The amenities were good and the size of the suite was pretty nice.
The place was very dirty, the guy at the desk looked very unprofessional and stank like an ash tray, the kay cards are obviously very old scratched up, there were multiple guests who were frequenting the hallways that made me feel like they were keeping an eye on us, one room in my hall had really strong marijuana smell coming from it, the noise in the stair well was like an electrical hum but it was loud enough to hurt my daughters ears
I always love staying at Mainstay suites. Its perfect location, everything you need. Laundry , gym, kitchen, large rooms, nice bathroom and shower🚿
The staff are also lovely. The woman there called Jasmine is just a gem. She goes above and beyond for you every single time. I was quite unwell towards the end of my stay and she helped me with an ambulance and she helped me walk around and really looked after me in any way she could. It makes the stay that much more pleasant having her there. Really good at her job for sure. I always love going back.
Nothing.
I always stay here when I come to schaumburg. Once I found this hotel, I haven't gone anywhere else. It has what you need. Big spacious rooms, very nice bathrooms, a gym, laundry room, free WiFi, nice tv, across the road from the mall and restaurants. Good pricing. What else can you need.
Nothing.
The location was great. The gentleman that checked us in was really nice.
The room was absolutely disgusting and clearly not properly cleaned or maintained. The walls and light switches were visibly dirty, and the overall condition of the space felt neglected. The microwave was literally taped together, and several of the kitchen glasses were cracked, which is both unsafe and unacceptable.
The couch was covered in noticeable stains to the point that we didn’t feel comfortable sitting on it. The carpet throughout the room was also heavily stained. The TV in the living room area repeatedly cut out, making it unusable.
The bathroom was in equally poor condition; the toilet seat was falling apart, and there was visible mold on the ceiling, which is a serious health concern. Even basic fixtures were broken, like the closet handle being completely missing.
To make matters worse, in the morning we discovered ants throughout the room, especially around the windows.
Overall, the cleanliness and upkeep of this room were far below any reasonable standard. This was one of the worst hotel experiences we’ve had.
The Managers was very patient and good listeners
The smell, the dirtiness from dogs
This brand used to be Hawthorne Suites by Wyndham. The remodeling they did with the granite counters, carpets, floors & decor back in 2014-15 is comforting to see hold up over time & this location has remodeling coming up under the MainStay Suites (Choice Hotels) banner.
The stench of dogs is over the top. The maintenance of the building needs full-time attention. The bathtub and kitchenette drains would not allow water to drain out properly.
Everything
Nothing
Everything. Its clean, the staff are friendly, its close to everything, rooms are big , lovely bathrooms, help always available if needed with anything. I have stayed there multiple times now. And its somewhere I will always go back to. 10/10
There's nothing i didnt like.
Absolutely Love Mainstay Hotel in Schaumburg! They do every little thing right! I normally stay at double tree Suites Hilton. Mainstay offers more! Same high quality professional staff! Better service too! They help with your bags! There's an element of cooking, my Hyatt or Doubletree Suites doesn't offer. Mainstay has beautiful countertops, smartly designed cabinets, a dishwasher!! Huge bathrooms, perfect lighting!! The staff is exceptional. J.J. manages the property like a Downtown Pro! I've worked for a real estate magazine read by building owners and educated property managers for 30 years. He Rocks!! One conversation with Jasmine brought me to Mainstay after I've canceled my prior reservation, I was there the next day! No regrets. I was Very pleasantly surprised. John was Awesome in allowing me to choose my room, very professionally guided me. He provides a family friendly atmosphere. He helps us with our bags! As a woman traveling alone, he made me feel very comfortable and safe there. Jasmine and John Excellent at their jobs! Very patient as he had to rekey my room many times. It kept getting demagnatized.Every request was fulfilled very quickly! Including replacement of a toilet seat that was broken! Wow! Jorge came right away and did a Great Job! Kevin made my stay here very enjoyable. He went above and beyond searching for a pot to replace the one in my unit. Put in a request for my every need right away. Housekeeping is Excellent as well!! They insisted upon changing my bed for me on a different day than requested rooms are very clean!! Air quality is Great too! I'm environmentally sensitive. I have no issues with mold. No bed bugs. No bugs. It doesn't smell like chemicals. As a result, I've joined the Choice Hotel program and signed up with their travel club! I've received 250 points and 8 vacations! Hallelujah! They offer one low price of $279! If the other hotels are like this one?
Not one thing
I love the location and The rooms are nice and big a lot of space and it was clean and the staff were really nice.
An overlooked banana peel in stairwell. A/C was running a little warm on my last day.
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