MainStay Suites Chicago Schaumburg

Hotels
Main Stay Suites
6.7 (454 reviews)
1200 East Bank Drive , Schaumburg , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Uncleanliness
Poor amenities

Categories

Cleanliness
4.26
Multiple mentions of unclean rooms and insufficient cleaning services.
Service
8.73
Friendly staff; some positive experiences noted.
Location
8.77
Convenient location for conventions and good access.
Room Quality
6.22
Rooms are spacious but have issues like odor and poor furnishings.
Amenities
5.25
Limited kitchen items, outdated appliances mentioned.
Value for Money
6.71
Good value indicated but with significant cleanliness issues.
Food and Beverage
6.76
No specific mention; assigned based on overall experience.
Overall Experience
6.93
Mixed reviews with strong negatives about cleanliness, yet some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:19

Property Description

Convenient Location and Amenities
Located near Woodfield Mall, MainStay Suites Chicago, Schaumburg offers easy access to dining and shopping options. Guests can enjoy outdoor parking, Wi-Fi, and a picnic gazebo.

Modern Laundry Facilities
The hotel provides a modern Launderette with coin/smart-app operated machines. Vending machines offer a variety of snacks, beverages, and personal items for added convenience.

Additional Services
Guests can benefit from grocery delivery via PeaPod and access to Arlington Park Race Track. With proximity to O’Hare International Airport and downtown Chicago, the hotel is ideal for both leisure and business travelers.

Book your stay at MainStay Suites Chicago, Schaumburg for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

This property allows dogs (Max 75lbs), but not cats with a maximum of 2 pets per room.
There is a $50USD nonrefundable deposit for pets per stay plus $10USD per pet, per night fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

6.7
Based on 454 reviews
Cleanliness: 4.26
Service: 8.73
Location: 8.77
Room Quality: 6.22
Amenities: 5.25
Value for Money: 6.71
Food and Beverage: 6.76
Overall Experience: 6.93
V
Victor couple us
8
Pros:

Comfortable,clean,good looking room,good location.

2026-09-12 via Nuitee
K
Kristin family_with_children us
2
2026-09-10 via Nuitee
W
Wilian solo_traveller br
9
Excelente localização, funcionários educados e gentis.
Pros:

Próximo de mercado e restaurante

Cons:

Nada. Tudo estava certo

2026-09-04 via Nuitee
R
RAJEEV solo_traveller in
10
MainStay is a GEM - a full-fledged APARTMENT for the price of a Room in a superb location !
Pros:

MainStay Hotel is a GEM ! Actually, what is generally referred to as a "Room" is actually an APARTMENT with one bed-room, kitchen, dining area with a huge table and a drawing hall of sort, with two TVs (1 in Hall, 1 in Bed-room), two closets. The kitchen is fully equipped with electric stoves, a huge microwave oven, toaster, conventional oven, lots of cupboard-space. The area in which the Hotel is located is not very far from the airport (O'Hare: ORD), and has a suburban setting with well-kept, mowed lawns, wide roads. What is noteworthy is that a Target Mall is at stone's throw, one-and-a-half blocks away. There are restaurants in the neighborhood.
Actually, I had to check-in at a rather ungodly hour [since my "United" flight got canceled], but the lady at the front desk responded to the phone call instantly. Thankfully, a police vehicle also patrolled the area, which was reassuring.
MainStay Hotel is far far more that you asked...supersedes all your expectations. If it were not for Booking.com suggesting me the Hotel at the eleventh hour (aftermath of a canceled flight), I would not have known about this GEM of a HOTEL ! Good housekeeping keeps the Hotel spick and span. All the front-desk employees are courteous, helping and giving clear-cut directions for various neighborhood locations.

Cons:

They do not offer breakfast, but that is not an impediment as Target Mall is just close-by. They have a guest laundromat, but it comes with a high-tech overdrive--- but for its usage, you have to register your credit card, revealing all the details, which could prove risky.

2026-09-04 via Nuitee
V
Vincenza solo_traveller us
10
Jazmine at the front desk is always willing to assist in any way possible. I can see her as the next associate Manager.
Pros:

Property entirely renovated. Looks clean and fresh. Great location. Walk to Woodfield mall.

2026-08-26 via Nuitee
V
Vincenza solo_traveller us
10
2026-08-26 via Nuitee
T
Tiffany couple us
8
Cons:

I thought the size of the room would have been bigger and the sofa sleeper was too small and only 1 pillow

2026-08-18 via Nuitee
M
Marinette solo_traveller us
10
2026-08-16 via Nuitee
V
Victor couple us
7
2026-08-14 via Nuitee
M
Marinette solo_traveller us
9
2026-08-09 via Nuitee
Z
Zierkly solo_traveller us
8
Pros:

Full kitchen, staff was pleasant, bed was nice, location is good, it's a step above extended stay

Cons:

Building is old and damaged.
Could use a lot more water pressure in shower

2026-08-09 via Nuitee
V
Victor solo_traveller us
7
2026-08-08 via Nuitee
D
Damon couple us
2
You get what you pay for
Pros:

Location

Cons:

Gym equipment isn’t functional, staff refused to clean our room for 3 days when a toilet overflowed and we were forced to clean it ourselves with hotel towels and a plunger we picked up at the front desk, the room smelled like smoke, not all room appliances were in the room when we arrived, the hotel is in general disrepair.

2026-08-07 via Nuitee
C
Cobb couple us
6
Fair
Pros:

The bed felt ok to my back

Cons:

My toilet flooded and my air didn't work very well

2026-08-06 via Nuitee
B
Bekmamat solo_traveller us
1
2026-08-05 via Nuitee
R
RACHEL couple gb
10
Was great
Pros:

Always like everything. I will always stay here when I come.

Cons:

Nothing. It was all great at usual.

2026-07-20 via Nuitee
D
Dethshead extended_group us
8
Pros:

Great parking. Easy access. Great location.

Cons:

Kitchette is played with loosely. Random dishes. (1) bowl.... No spatula. No ice, anywhere. Noisy families on the upper floors. If you have kids stay on the first floor!!

2026-07-18 via Nuitee
G
Green solo_traveller us
10
2026-07-14 via Nuitee
R
RACHEL couple gb
10
Definitely stay here. Its gresy
Pros:

Everything. Always.

Cons:

Nothing at all. It was all perfect.

2026-07-08 via Nuitee
G
Galiya solo_traveller us
6
2026-07-05 via Nuitee