MainStay Suites Chicago Schaumburg

Hotels
•
Main Stay Suites
6.7 (324 reviews)
1200 East Bank Drive , Schaumburg , US
+1 847-517-7644

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms and bathrooms
Apartment-style rooms with full kitchens
Friendly, responsive front-desk staff (Jazmine, John, manager JJ)
Great location — walkable to Woodfield Mall and close to Target
Comfortable beds
Property newly renovated in parts
Workout room available
Cons:
No breakfast included / booking confusion about breakfast
Smoking and drug activity reported in hallways; smoking area near front door
Building disrepair / some rooms missing appliances
Gym equipment non-functional
Low water pressure and instances of toilet flooding
At least one report of staff refusing to clean after an incident
Laundry payment/registration issues (privacy/credit-card concerns)

Categories

Cleanliness
8
Multiple reviewers praised rooms, beds, kitchens and baths as very clean and newly renovated; housekeeping described as keeping the hotel 'spick and span', though a few reports noted smoke smell in some rooms.
Service
8
Front-desk staff repeatedly praised by name (Jazmine, John, manager JJ) for responsiveness and helpfulness; one isolated report of staff refusing to clean after a toilet overflow.
Location
8.5
Consistently described as a great location — walkable to Woodfield Mall, very close to Target and restaurants; convenient suburban setting and reasonably close to O'Hare.
Room Quality
7
Many rooms are apartment-style with full kitchens and comfortable beds and were called a 'GEM'; some guests reported aging/damaged building areas, missing appliances on arrival, and small sofa sleepers.
Amenities
5.5
Mixed amenities: workout room was praised as nice and clean, guest laundromat and kitchen facilities exist, but gym equipment reported non-functional, no included breakfast, and laundry payment/registration criticized.
Value for Money
7
Several guests called the property a great value (apartment for the price of a room) and praised the spacious units; others noted 'you get what you pay for' given some disrepair issues.
Food and Beverage
4
Frequently noted that breakfast is not included despite some booking claims; no on-site F&B positives highlighted.
Overall Experience
5.6
Overall stays are often positive due to location, room setup and helpful staff, but incidents (smoke smell, toilet flooding, building disrepair, safety/drug activity reports, and lack of breakfast) reduce overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Convenient Location and Amenities
Located near Woodfield Mall, MainStay Suites Chicago, Schaumburg offers easy access to dining and shopping options. Guests can enjoy outdoor parking, Wi-Fi, and a picnic gazebo.

Modern Laundry Facilities
The hotel provides a modern Launderette with coin/smart-app operated machines. Vending machines offer a variety of snacks, beverages, and personal items for added convenience.

Additional Services
Guests can benefit from grocery delivery via PeaPod and access to Arlington Park Race Track. With proximity to O’Hare International Airport and downtown Chicago, the hotel is ideal for both leisure and business travelers.

Book your stay at MainStay Suites Chicago, Schaumburg for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

This property allows dogs (Max 75lbs), but not cats with a maximum of 2 pets per room.
There is a $50USD nonrefundable deposit for pets per stay plus $10USD per pet, per night fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

6.7
Based on 324 reviews
Cleanliness: 8
Service: 8
Location: 8.5
Room Quality: 7
Amenities: 5.5
Value for Money: 7
Food and Beverage: 4
Overall Experience: 5.6
D
Debra • couple • us
9
2026-10-24 • via Nuitee
L
Lucio • solo_traveller • it
8
2026-10-22 • via Nuitee
S
susan • solo_traveller • us
10
I will stay at MainStay all the time.
Pros:

the room; bed; kitchen; bath were very clean & comfortable. Workout room was very nice & clean.

Cons:

it was perfect.

2026-10-19 • via Nuitee
B
bullock • family_with_children • us
6
Pros:

Comfortable cozy accommodations. Great location.

Cons:

Person doing the fentanyl fold in the hallway. Cops outside at 5 am.

2026-10-16 • via Nuitee
R
Rafael • solo_traveller • us
10
Pros:

Space and cleanliness

Cons:

N/A

2026-10-15 • via Nuitee
V
Vincenza • solo_traveller • us
10
Very satisfied.
Pros:

Superb dedication of the Manager JJ and excellent customer service provided at the front desk by Jazmine and John.
Great location! Walk to Woodfield Mall.
Property newly renovated.

2026-10-08 • via Nuitee
M
Meagan • couple • us
2
Get a better set up, move the smoking area and keep is clean.
Pros:

Not much

Cons:

There is no breakfast included and they claim on booking they include breakfast. The designated smoking area is right by the front door as you enter. All you can smell is cigarettes and weed.

2026-09-19 • via Nuitee
V
Victor • couple • us
8
Pros:

Comfortable,clean,good looking room,good location.

2026-09-12 • via Nuitee
K
Kristin • family_with_children • us
2
2026-09-10 • via Nuitee
W
Wilian • solo_traveller • br
9
Excelente localização, funcionários educados e gentis.
Pros:

Próximo de mercado e restaurante

Cons:

Nada. Tudo estava certo

2026-09-04 • via Nuitee
R
RAJEEV • solo_traveller • in
10
MainStay is a GEM - a full-fledged APARTMENT for the price of a Room in a superb location !
Pros:

MainStay Hotel is a GEM ! Actually, what is generally referred to as a "Room" is actually an APARTMENT with one bed-room, kitchen, dining area with a huge table and a drawing hall of sort, with two TVs (1 in Hall, 1 in Bed-room), two closets. The kitchen is fully equipped with electric stoves, a huge microwave oven, toaster, conventional oven, lots of cupboard-space. The area in which the Hotel is located is not very far from the airport (O'Hare: ORD), and has a suburban setting with well-kept, mowed lawns, wide roads. What is noteworthy is that a Target Mall is at stone's throw, one-and-a-half blocks away. There are restaurants in the neighborhood.
Actually, I had to check-in at a rather ungodly hour [since my "United" flight got canceled], but the lady at the front desk responded to the phone call instantly. Thankfully, a police vehicle also patrolled the area, which was reassuring.
MainStay Hotel is far far more that you asked...supersedes all your expectations. If it were not for Booking.com suggesting me the Hotel at the eleventh hour (aftermath of a canceled flight), I would not have known about this GEM of a HOTEL ! Good housekeeping keeps the Hotel spick and span. All the front-desk employees are courteous, helping and giving clear-cut directions for various neighborhood locations.

Cons:

They do not offer breakfast, but that is not an impediment as Target Mall is just close-by. They have a guest laundromat, but it comes with a high-tech overdrive--- but for its usage, you have to register your credit card, revealing all the details, which could prove risky.

2026-09-04 • via Nuitee
V
Vincenza • solo_traveller • us
10
Jazmine at the front desk is always willing to assist in any way possible. I can see her as the next associate Manager.
Pros:

Property entirely renovated. Looks clean and fresh. Great location. Walk to Woodfield mall.

2026-08-26 • via Nuitee
V
Vincenza • solo_traveller • us
10
2026-08-26 • via Nuitee
T
Tiffany • couple • us
8
Cons:

I thought the size of the room would have been bigger and the sofa sleeper was too small and only 1 pillow

2026-08-18 • via Nuitee
M
Marinette • solo_traveller • us
10
2026-08-16 • via Nuitee
V
Victor • couple • us
7
2026-08-14 • via Nuitee
M
Marinette • solo_traveller • us
9
2026-08-09 • via Nuitee
Z
Zierkly • solo_traveller • us
8
Pros:

Full kitchen, staff was pleasant, bed was nice, location is good, it's a step above extended stay

Cons:

Building is old and damaged.
Could use a lot more water pressure in shower

2026-08-09 • via Nuitee
V
Victor • solo_traveller • us
7
2026-08-08 • via Nuitee
D
Damon • couple • us
2
You get what you pay for
Pros:

Location

Cons:

Gym equipment isn’t functional, staff refused to clean our room for 3 days when a toilet overflowed and we were forced to clean it ourselves with hotel towels and a plunger we picked up at the front desk, the room smelled like smoke, not all room appliances were in the room when we arrived, the hotel is in general disrepair.

2026-08-07 • via Nuitee