Sonesta Simply Suites Chicago Naperville

The Asst. General Manager Rafael was excellent in how he dealt with the staff and guests. He was pleasant to be around and reasonably resolved any c

Stay was pretty good besides the hole hotel smelling like weed. Other than that it was ok. Room was clean but the bathroom floor by the toilet was dipped. Tiles were loose.

The staff here are just truly amazing and incredibly kind people. It's a lovely place to stay if you get the opportunity to do so.

Close to everything. Here to visit Sister and able to walk to her house.

We came for a vacation and we enjoyed a lot staying at this hotel

Yes

Wood stay

Was a bit let down staying at this location. It felt dated and sleepy. The front entrance had a cheap smelling fake fragrance as soon as you walked in. Bathroom in room had multiple hairs in the shower/tub and on the shampoo bottles which made everything feel dirty. Kitchen area had obvious water damage on the floor that had been long ignored. They also did not allow any control over the room temperature. The thermostat was locked and didn’t even show a reading when looking at it. The air simply came on and off every so often. Wouldn’t stay here again based off these items.

Nice

The staff was great from start to finish! Parking was excellent and convenient, and the overall cleanliness of the hotel was impressive. Even the laundry facility appeared well-maintained, although I didn’t personally use it.

That said, there are a few areas that could be improved:
1. Fitness Center – The gym equipment really needs an upgrade. The treadmills were loud and outdated, while the stair-master, stationary bikes, and elliptical were all out of order.
2. Luggage Carts – There simply weren’t enough available. Most of the time they were in use, and with my room located a good distance away, this made moving luggage inconvenient.
3. Snack & Drink Options – The selection was very limited and rarely stocked, which was disappointing.

Overall, the service and cleanliness made the stay pleasant, but the amenities could use some serious attention to bring the experience up to a higher standard.

My stay was fine

Nice stay ! Staff excellent! Rooms need a little up dating. Wasclean comfortable

It appeared to be a residence hotel, with permanent tenants. Cooking, garlic potato frying smells permeated the hall. Room and hall were dark. Poor lighting in bed for reading. No bedside table on one side for keys, wallet, and phone. Fire truck came in the middle of fhe night and almost had to evacuate.. cooking smells triggered alarm? Never again.

Alex was a great “first face” when i checked in

Would not reccomend

Excellent

bathroom is a little run down

Wonderful

horrible experience

There was a dirty face towel hanging on shower curtain, trash on top of cabinet in bathroom. Other than that it was ok, don’t like that the room hardly has any thing in there, and no ice machine, elevator not that convenient. No drive up as well. Will probably never stay at this particular Sonesta because of the location and lack of amenities