Holiday Inn Express Jackson by IHG

Hotels
•
Holiday Inn Express
8.5 (272 reviews)
3506 O'Neill Drive , Jackson , US
+1 209-257-1500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean rooms / new property
Friendly and helpful staff (notably Karina)
Comfortable beds
Good / varied breakfast
Good value
Cons:
Pool unavailable or very cold for some guests
Breakfast hot items sometimes missing or burnt
Occasional room cleanliness issues (dirty floor, bed not professionally made)
ADA booking/communication issue via third-party reservation
Elevator outage reported

Categories

Cleanliness
9
Multiple reviewers praised cleanliness and fresh/new property; a few isolated notes about a dirty floor, but overall consistently described as very clean.
Service
9
Staff repeatedly described as friendly and helpful (notably front-desk agent Karina); one complaint about ADA room booking/communication affected the stay but overall service sentiment is strongly positive.
Location
8.5
Standard quality for this hotel tier
Room Quality
8.2
Beds and pressure praised and rooms described as new and comfortable, though isolated issues noted (dirty floor, bed not professionally made for one guest).
Amenities
7.5
Pool access/issues were a major negative (closed for some, very cold for others); elevator outage also reported — amenities reliability is a weakness.
Value for Money
8.8
Multiple guests noted great value and good quality for price, though one guest wanted compensation due to unavailable pool; overall value perceived as solid.
Food and Beverage
8
Breakfast was often praised as delicious and varied, but several guests reported issues (burnt oatmeal, lack of hot items late, limited portions), giving a mixed but generally positive impression.
Overall Experience
9
Majority of reviews are very positive (clean, comfortable beds, friendly staff, good breakfast) despite some amenity and breakfast timing issues; overall experience skews highly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Welcome to Holiday Inn Express Jackson, where comfort meets convenience!

Luxurious Accommodation: Each room at our hotel is equipped with air conditioning and a flat-screen TV, ensuring a comfortable stay. The private bathrooms in all rooms provide added convenience during your visit.

Exceptional Service: Our 24-hour front desk is always ready to assist you, making sure your needs are met promptly and efficiently throughout your stay.

Unbeatable Convenience: With a prime location and top-notch amenities, Holiday Inn Express Jackson is the perfect choice for your next trip. Book now and experience the best of Jackson!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAN

Location

Guest Reviews

8.5
Based on 272 reviews
Cleanliness: 9
Service: 9
Location: 8.5
Room Quality: 8.2
Amenities: 7.5
Value for Money: 8.8
Food and Beverage: 8
Overall Experience: 9
T
Torry • couple • us
8
2026-10-30 • via Nuitee
B
Bob • couple • us
9
Pros:

Exceptional quality
Clean

2026-10-19 • via Nuitee
S
Scott • couple • us
10
Everything was very good
Pros:

It was quite

Cons:

It was very nice

2026-10-15 • via Nuitee
M
Majetete • couple • us
9
2026-10-12 • via Nuitee
Z
Zachary • extended_group • us
8
2026-09-19 • via Nuitee
R
Rollo • couple • us
10
Pros:

Great value.

2026-09-18 • via Nuitee
K
Karen • couple • us
8
I managed to make it work without an ADA room
Pros:

Breakfast was very good

Cons:

Wasn't able to get a ADA room staff said because I booked through booking.com I would have to go though them ... was too late as I was already at the hotel. Probable will not book through booking.com again.

2026-09-15 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Fantastic! Excellent staff, very clean rooms, delicious breakfast, and I will be back.
Pros:

The beds were fantastic, not too hard not too soft. And clean! The sheets, multiple styles of pillows, just great! The water pressure in the shower was nice as well.

One of the women at the front desk, Karina, was so kind and went out of her way to help me after a very long day. Top notch customer service.

The breakfast was delicious with a variety of yogurts, eggs, cereals, and the hot options varied daily.

Fresh ground by the cup coffee was available all day and there were always folks gathering in the comfortable and spacious breakfast area throughout the day to play cards or watch tv, work, read. This will definitely be my go to spot when I’m in Jackson.

Cons:

The only water filter/bottle filler is on the third floor or in the breakfast area which is closed after breakfast. Not the end of the world but it was perfectly convenient at 9pm when I wanted some additional water.

Oh, and the pool was closed while I was there; bummer.

2026-09-12 • via Nuitee
L
Lana • couple • us
10
The rooms AC worked great. The beds were comfortable.
Pros:

I like that the property was new. Everything was nice & fresh looking.

Cons:

I liked it all

2026-09-07 • via Nuitee
P
Paolo • extended_group • it
8
Soggiorno di una notte in transito per altre città
Pros:

Accogliente, pulita, non grandissima, ma abbiamo dormito bene e abbiamo trovato la colazione, sebbene non molto varia, comunque buona e soddisfacente

Cons:

Nulla

2026-09-04 • via Nuitee
H
Hill • solo_traveller • us
8
Pros:

Always very clean.

Cons:

We can't down for breakfast at 9. There was nothing hot left. Should have been refilled. Many people were coming down for breakfast and nothing but cereal and muffins.

2026-09-02 • via Nuitee
A
Ashley • couple • us
10
2026-09-01 • via Nuitee
M
Melanie • couple • us
8
Overall, satisfactory
Pros:

Breakfast, the pillows, cleanliness, reduction of single-use plastic, TV, refrigerator, desk, extra chair with footstool.

Cons:

There was definitely a toddler on the floor above us running around both at 11:00 p.m. when I was trying to go to sleep and at 6:00 a.m. when I woke up. Granted, parents can't duct tape their child down, so if you have any guests who are light sleepers, I would recommend that they choose the top floor.

2026-08-24 • via Nuitee
T
Thomas • couple • us
8
2026-08-19 • via Nuitee
W
White • couple • us
2
Slept
Pros:

Pool was 🥶 cold, elevator was broke, floor in the room was dirty, bed did not look professionally made

Cons:

Pool could have been heated it was like a ice bath, room could have been clean

2026-08-14 • via Nuitee
K
Km • solo_traveller • us
4
Pros:

Pillow

Cons:

Food oatmeal burnt
Only one sausage and It was dried out
Eggs had peppers in it
Only thing half way good was pancake

2026-08-06 • via Nuitee
R
Renee • couple • us
10
Pros:

Breakfast was great

2026-08-03 • via Nuitee
L
LINA • family_with_children • us
10
Excellent -met my expectations.
Pros:

Staff, room cleanliness, comfortable bed and quiet room

Cons:

lighting --need night light

2026-07-25 • via Nuitee
T
Theodore • couple • us
9
2026-07-24 • via Nuitee
J
Jim • couple • us
8
2026-07-21 • via Nuitee