Sonesta Simply Suites Minneapolis Richfield

Hotels
•
Sonesta Hotels
7 (297 reviews)
351 West 77th Street , Richfield , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly service
Comfortable beds
Good value for budget
Cons:
Poor cleanliness
Lack of basic amenities
Unpleasant overall condition

Categories

Cleanliness
4
Multiple reviews highlighted poor cleanliness, dirty rooms, and unkept areas.
Service
9
Some reviews mentioned friendly service, especially at the front desk, despite issues.
Location
8
Location is convenient but has safety concerns noted by guests.
Room Quality
5
Rooms were described as dirty and lacking necessary items.
Amenities
6
Some basic amenities mentioned but many were lacking or not functioning well.
Value for Money
8.5
Guests noted that the low price was a positive aspect but that does not offset overall dissatisfaction.
Food and Beverage
8
No comments on food and beverage quality, assumed to be average.
Overall Experience
7.5
Overall negative experiences noted by guests, leading to a low score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:01

Property Description

All-Suite Accommodation with Full Kitchens
Indulge in the convenience of in-room stoves, microwaves, and dishware to prepare your favorite meals just like at home.

Convenience Store and Outdoor Barbecue Facilities
Satisfy your cravings by browsing the on-site store or savor the outdoors with our barbecue facilities for a delightful dining experience.

24-Hour Fitness Center and Free Wireless Access
Stay active at any time at our fitness center and stay connected with complimentary wireless internet throughout the hotel.

Experience the best of Richfield, Minnesota with easy access to top attractions. Book your stay at Sonesta Simply Suites Minneapolis Richfield now.

Important information:

Upon check-in, photo identification and credit card are required. Please note that all special requests are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 5 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 297 reviews
Cleanliness: 4
Service: 9
Location: 8
Room Quality: 5
Amenities: 6
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 7.5
C
Camila • couple • us
1
This was 0/10 the worst experience ever!
Pros:

Nothing at all it was a scam picture are no where near what that place actually looks like!!

Cons:

It smelled so bad it was super dirty I was there only to check in and go up to my room then I decided there was no way I was staying there so I left and had to get a different place!! The picture are no where near what it actually looks like this is a total scam! DO NOT BOOK HERE!!!!

2026-06-29 • via Nuitee
N
Nancy • family_with_children • us
2
Pros:

Nothing was run down.

Cons:

Very run down and beds bad shape.

2026-06-27 • via Nuitee
M
Miguel • couple • us
10
Estadía
Pros:

Ubicación

2026-06-22 • via Nuitee
Z
Zoe • couple • us
10
Peaceful and relaxing. Wish I could stay here forever.
Pros:

I love that they have a kitchenette

2026-06-05 • via Nuitee
J
Judy • solo_traveller • us
1
Will not ever stay there again
Pros:

Location

Cons:

I did not stay. I inspected the room and noticed the room had bugs and the towels were yellow. The bed also had a large dent on one side. I could not stay there. I was told that I will get a refund but never received that refund

2026-05-29 • via Nuitee
A
Adam • solo_traveller • us
7
2026-05-17 • via Nuitee
R
Razaq • couple • us
8
I am so happy for stays
Pros:

They’re very friendly and very helpful

Cons:

Nice and clean

2026-05-09 • via Nuitee
A
Ahmed • couple • us
1
2026-05-06 • via Nuitee
R
Rigzin • couple • us
2
2026-01-21 • via Nuitee
J
Jennifer • family_with_children • us
4
The staff was nice and pleasant, but the rooms were dirty and needed a lot of work done into it
Pros:

Customer service

Cons:

It was dirty

2025-12-29 • via Nuitee
Y
Yesenia • couple • us
1
Poor cleanliness
Pros:

The gentleman at the front desk was the only positive aspect about this property

Cons:

The level of cleanliness was extremely poor and concerning and lack of basic items in the room.

2025-12-15 • via Nuitee
J
JOHN • family_with_children • us
7
Pros:

Bed was very comfortable. Quiet floor. Liked the full size refrigerator, microwave and dishes for cooking.

Cons:

No blanket, ot hand towels. Chairs were old and excessively worn, although recliner was nice. Smelled cigarette smoke in halls. Pillows were poor quality.

2025-12-09 • via Nuitee
H
Hassan • couple • us
1
2025-11-26 • via Nuitee
K
Keymon • couple • us
10
2025-11-11 • via Nuitee
L
Lorenzo • couple • us
1
I would not recommend this hotel it put the G in ghetto
Pros:

N/a

Cons:

I didn’t have towels or tissue in my room had to go to front desk to get them and only had one towel available so he had to go to an empty room just to get us towels but I thought that’s stuff is already supposed to be set up especially in a suite

2025-11-07 • via Nuitee
K
Kimberly • couple • us
10
2025-10-23 • via Nuitee
B
Bryan • family_with_children • us
1
2025-10-20 • via Nuitee
B
Bianca • solo_traveller • us
1
My stay was atrocious
Pros:

Nothing

Cons:

The property was dirty my sheets upon arrival had bodily fluids on them the room smelled the hallway smelled and there was prostitution going on as well as narcotics sells

2025-10-12 • via Nuitee
M
Michelle • family_with_children • us
1
The place is really nasty, not decent and not safe. Am very disappointed since it was a family trip. I also understand n
Pros:

Nothing at all.

Cons:

Everything. From the front desk guy not helpful at all. He was on the phone since I did the check in all the way to check out. When doing my booking I specify that I was bringing my kid and need it extra bed ( sofa bed ) well the room didn't have the mattress in the sofa. I requested it at the front desk and the guy never brought it. Until I went back and ask for a second time. And still never got what I need it. The place is nasty from halls, stair all the way to the rooms. The walls are disgusting it seems like they don't do at least a simple cleaning. People with no access or reservations ( am not sure if they are homeless or not ) but they go in the building and sleep in the stair. This part was really scary every night I walked inside. I was told we couldn't get a refund back so we only stay at night to go to sleep but had to leave for the rest of the day!

2025-10-11 • via Nuitee
J
Jessica
2
Pros:

Sheets were dirty and had dirty fork in drawer

2025-10-04 • via Nuitee