MainStay Suites Greensboro

Hotels
•
Main Stay Suites
7 (224 reviews)
7623 Thorndike Road , Greensboro , US
+1 336-454-0078

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful, polite, knowledgeable staff
Spacious rooms
Many restaurants nearby
Cons:
Poor cleanliness (ants, dirty carpets, rooms not cleaned)
Room issues: room swaps, downgrade, TV and phone not working
Cigarette smell in a supposedly non-smoking room
Missing kitchen items (no bowls, limited pots/pans)

Categories

Cleanliness
3.5
Multiple reviews mention poor cleanliness: ants in a room/bed, carpets in common areas dirty, rooms not being cleaned, and a room that smelled strongly of cigarettes.
Service
10
Consistently positive staff feedback: staff were described as helpful, polite, knowledgeable and a joy to work with.
Location
10
Location is a clear positive: reviewers note many restaurants nearby and easy access to dining options.
Room Quality
4
Room issues reported: room swaps on arrival, a downgrade from 2BR to 1BR, TV and in-room phone not working, poor blankets, and insects present in at least one room.
Amenities
9.5
Generally well-equipped property offerings are implied, though a guest reported missing kitchen items (no bowls, few pots/pans). Overall amenity set is strong despite occasional missing items.
Value for Money
5.5
Mixed value: convenient location and helpful staff are positives, but room quality and cleanliness problems (and a perceived downgrade) reduce perceived value.
Food and Beverage
7
Not directly discussed in the reviews; assigned target overall rating.
Overall Experience
6.5
Mixed overall: excellent service and a strong location are offset by recurring cleanliness and room-quality problems; reviewers expressed frustration and some chose to leave early.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location
MainStay Suites Greensboro, located just off Interstate 40, offers easy access to the city center and the airport, making it a perfect choice for travelers.

Comfortable Accommodations
Each non-smoking room at MainStay Suites Greensboro is equipped with modern amenities such as a flat-screen cable TV, kitchenette, and work desk, ensuring a comfortable stay for guests.

On-Site Facilities
Guests can enjoy complimentary WiFi, barbecue facilities, fitness room, business center, and a convenience store during their stay at MainStay Suites Greensboro.

Experience convenience, comfort, and great facilities at MainStay Suites Greensboro. Book now for an unforgettable stay!

Important information:

Guests must be at least 18 years or older to check-in.

The airport shuttle must be scheduled in advance. Contact the property for details.

When traveling with dogs, please note that an extra charge of 10 USD per dog, per night and an extra nonrefundable deposit of 50 USD per dog, per stay apply.
Please note that a maximum of 2 dogs is allowed and the the property can only allow dogs with a maximum weight of 75 pounds.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GSO

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 224 reviews
Cleanliness: 3.5
Service: 10
Location: 10
Room Quality: 4
Amenities: 9.5
Value for Money: 5.5
Food and Beverage: 7
Overall Experience: 6.5
J
Jeff • solo_traveller • us
5
2026-11-01 • via Nuitee
K
Kenya • couple • us
5
2026-09-07 • via Nuitee
W
Warren • solo_traveller • us
10
Happy employees , happy residents
Pros:

All the staff members were helpful,polite, knowledgeable and a joy to work with.

Cons:

Carpets in common areas could have been cleaner.
More pots and pans would be nice. There were no bowls in the room.

2026-07-07 • via Nuitee
J
Jermaine • couple • us
2
2026-06-17 • via Nuitee
F
Fuenmayor • extended_group • us
4
Cons:

No limpian la habitación

2026-06-15 • via Nuitee
V
Vernell • couple • us
7
2026-06-07 • via Nuitee
R
Roydell • extended_group • us
4
You need to check Rose once a week. The other hotels do your rooms are getting tore up.
Pros:

Did not know you had it

Cons:

I was there when every remodel now people are tired of back up again

2026-05-30 • via Nuitee
A
Amanda • couple • us
6
Pros:

Rooms are spacious everything u need right there

Cons:

Ants my room was full of them . All in the bed I left early I couldn't sleep in there

2026-05-16 • via Nuitee
D
Dana • couple • us
1
Wish I booked a better hotel
Pros:

many restaurants nearby

Cons:

Upon arrival my room had to be switched TWICE. The first room was not ready at alll, and the second room smelled completely like cigarettes even though it was a “non smoking” room. I was downgraded from a 2 bedroom to a 1 bedroom with no efforts made to accommodate. The TV DID NOT WORK, the blankets sucked, & the phone in the room also didnt work. Im never staying at a MainStay ever again and telling my family to do the same!

2026-05-11 • via Nuitee
A
Antavious • couple • us
10
2026-04-27 • via Nuitee
V
Vernell • couple • us
5
Pros:

Staff was very polite.Location of facility is near shopping and food.

2026-04-25 • via Nuitee
H
Humphrey • couple • us
1
It was not good.
Pros:

Close to the airport

Cons:

It was not clean. The entry way floor was dirty. There were boxes stacked in the hallways. There were roaches in the room. The pillows were terrible.

2026-04-15 • via Nuitee
R
rattana • solo_traveller • us
6
2026-04-06 • via Nuitee
T
Thadeous • couple • us
8
2026-03-29 • via Nuitee
C
Chanel • couple • us
10
Pros:

The staff here are great! The new GM has the best customer service along with the other manager. They are always available at the front desk so no waiting if you are in need of anything. I highly recommend staying at MainStay Suites in Greensboro, NC on Thorndike Rd. The pictures online match exactly how the room looks. You won't be disappointed!

Cons:

I have NO complaints at all!

2026-03-22 • via Nuitee
T
Twanna • family_with_children • us
1
Just wanted to enjoy our stay🥴
Pros:

The staff, the area of the room and the size of the room.

Cons:

The fact we had to change rooms due to our sink/disposal not working and then to get to the new room and learn it has roaches was very disturbing. 🫩🥴

2026-03-06 • via Nuitee
J
Jose • solo_traveller • us
10
2026-03-04 • via Nuitee
J
Jose • couple • us
10
2026-03-04 • via Nuitee
J
Janiqua • solo_traveller • us
6
Good stay besides the two minor things that housekeeping need to check more thoroughly in the rooms next time
Pros:

It was in a nice area very quiet

Cons:

The walls in the bathroom was a little dirty could’ve been cleaned better and there was a spot on the floor where crumbs were left

2026-02-25 • via Nuitee
Y
Yvette • family_with_children • us
7
Pros:

Location

Cons:

There was condom wrappers around and under bed

2026-02-25 • via Nuitee