Extended Stay America Suites - Raleigh - Midtown

Hotels
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Extended Stay America Suites
6.4 (382 reviews)
911 Wake Towne Drive , Raleigh , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Ms Zee
Cons:
Dirty rooms and bathrooms
Rude staff
Limited breakfast options
High prices

Categories

Cleanliness
3.3
Mixed reviews about cleanliness with some guests mentioning dirty rooms and bathrooms.
Service
7.2
Service received mixed reviews with some guests praising friendly staff and others complaining about rude or unhelpful behavior.
Location
8.5
Consistently positive feedback about the convenient location of the hotel near key landmarks and amenities.
Room Quality
6.5
Room quality varied from comfortable and clean to outdated and in need of maintenance.
Amenities
6.9
Mixed reviews regarding amenities, with some guests enjoying the offered facilities while others mentioned lacking services like spa.
Value for Money
5.4
Guests had differing opinions on the value for money, some finding the price high for the services provided.
Food and Beverage
6.6
Breakfast and restaurant services faced mixed reviews, with suggestions for improvement in variety and quality.
Overall Experience
6.9
General positive sentiment towards the hotel experience, with some guests expressing dissatisfaction with specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 00:19

Property Description

Fully Equipped Kitchen in Every Room
Extended Stay America - Raleigh offers a convenient stay with fully equipped kitchens in all rooms, perfect for longer stays or quick meals.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast including a variety of options to fuel your day's adventures.

Convenient Amenities and Services
Enjoy free WiFi, 24-hour front desk, laundry facilities, and upgraded bedding for a comfortable stay. Plus, weekly housekeeping is complimentary.

Book now for a comfortable and convenient stay at Extended Stay America - Raleigh - North Raleigh.

Important information:

Housekeeping service is offered every 14 days.
For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.4
Based on 382 reviews
Cleanliness: 3.3
Service: 7.2
Location: 8.5
Room Quality: 6.5
Amenities: 6.9
Value for Money: 5.4
Food and Beverage: 6.6
Overall Experience: 6.9
M
Maria • family_with_children • us
7
Comfy, rested night.
Pros:

Front desk was very accommodating and friendly. Beds and pillows were comfortable. Didn't hear noise or roughty neighbors. Rooms looked clean.

Cons:

The rooms could use an update. As well as the kitchenette. Painting would do wonders and maybe new shower heads.

2025-11-29 • via Nuitee
C
Christopher • extended_group • us
1
Pros:

Locked out of my room all night key card did not work nobody answering the after hours phone

Cons:

Locked out of my room all night

2025-11-14 • via Nuitee
S
Shymetria • solo_traveller • us
10
2025-11-11 • via Nuitee
C
Candice • solo_traveller • us
1
2025-11-10 • via Nuitee
M
Maldonado • couple • us
7
2025-10-29 • via Nuitee
C
Christopher • extended_group • us
4
Pros:

Elevators broke

Cons:

Employees are very nice and they tried to take care of the guest

2025-10-23 • via Nuitee
B
Brandy • solo_traveller • us
2
Pros:

The area that the hotel was located. Accessible to shopping center and restaurants.

Cons:

The hotel room had lots of roaches that I had to constantly kill mainly coming from bathroom. The shower was not cleaned well which made me uncomfortable. Also last day of my stay, the elevator was not working! I was on the 3rd floor. I received no courtesy call but the man cleaning the floor in the front entrance did apologize for the inconvenience. The hotel was not worth what I paid.

2025-10-23 • via Nuitee
B
Benjamin • solo_traveller • us
1
A HORRIBLE experience
Pros:

Nothing

Cons:

I prepaid but they couldn’t see that so I had to pay again. I paid my 100 incidents deposit they gave me back 66.00 and told me I had to get the 40.00plus tax back from the 3rd party. The worst experience I have ever had with this hotel . I spent my birthday vacation on the phone trying to get my money back and 300.00 less for my bday to tour the city. I HATE THIS HOTEL

2025-10-21 • via Nuitee
• extended_group • us
5
2025-10-20 • via Nuitee
A
Adarrius • solo_traveller • us
10
2025-10-08 • via Nuitee
T
Tony1only • family_with_children • us
4
Pros:

The rm size was excellent to me & my companion.

Cons:

The staffing was very slow & the check-in cpu wasn't working properly, alot mis-info.

2025-10-05 • via Nuitee
J
John • family_with_children • us
10
Imran Ball Weekend
Pros:

Miss Joyce at the front desk gave me exceptional service

Cons:

The front doors are not remotely opened. There was a gentleman who was in a wheelchair that I had to hold both doors open for him to enter. It would have been extremely difficult for him to do by himself. It was also difficult to get the clothes carts that were provided into the double doors.

2025-09-29 • via Nuitee
J
James
6
Pros:

It was just an average experience. Nothing great or exciting, more of disappointment with hotel amenities and physical conditions. Not good!!!

2025-09-25 • via Nuitee
H
Harrison • couple • us
1
2025-09-19 • via Nuitee
B
benamar • solo_traveller • us
7
Pros:

friendly

2025-09-12 • via Nuitee
L
Laura • family
2
Pros:

There was know one at the front desk to let us check in. We waited 15 minutes and left. It smelled terrible when we walked in and the smelled stayed as we waited. The parking lot was dark. Would not recommend!

2025-09-11 • via Nuitee
J
Joseph • solo_traveller • us
8
Pros:

It was good.

Cons:

The elevator was broken.

2025-09-11 • via Nuitee
V
Verified traveler
2
Awful
Pros:

Was not able to check in. Office was closed even though we were there at a time that was posted for them to be open. Found an employee who said they could check us in but then they locked their keys in the office. They said there was another employee on site possibly somewhere on the 3rd floor but they were not able to be located. Ended up having to stay at another hotel. Have tried to contact through hotels.com for a refund but have had no response. Had to dispute the charges with amex.

2025-08-30 • via Nuitee
C
Clinton
4
Pros:

There was someone sitting on the floor in the hallway when I arrived and he was still there in the morning when I checked out. That was very odd and creepy.

2025-08-27 • via Nuitee
V
Verified traveler
2
Recommend Staying Somewhere Else
Pros:

Room wasn’t available, charged more for another one. Area was dirty. Air conditioning unit didn’t work properly.

2025-08-24 • via Nuitee